ATTSavings.comReviews of attsavings.com

Until now didn't get the service as Salesperson promised.

I signed up for at&t u-verse service and multiple times I was told that I could get the service. 3 different techs came out to my house and told me that the at&t electrical box for service was too far from my house. However each time I spoke with a customer service rep that said that the service was available and that my home was close enough for connection. What a joke. And further more I may not be able to keep my job because the service is not available in my area. There needs to be more accessability in my area. 38860.

Horrible customer service team. I did not receive device. They got my hopes up for nothing.

I have been trying to sign up for service for over a week now. When I initially signed up I spent 1:23:31 on the phone. I was scheduled for a tech to come last Thursday to set up the equipment. I was told I would receive an email confirming the time a day prior. I never received an email and when I called back (Wednesday) to confirm my appointment no one I spoke with could find my order. They transferred me to another person who was going to sign me up again. I spoke with these people for well over an hour and a half. When I spoke with the person who was going to sign me up again she said that she needed my social security number again to run a credit check. When I informed her that I had been with DirectTv for over three years and gave my SSN the last time I signed up she became rude and I told her I was no longer interested in signing up with AT&T. I received an email yesterday indicating that I needed to call AT&T and finish setting up my account. I called and there was a message indicating that the call would be answered in less than three minutes. 19 minutes later the call was answered and when I asked the associate questions I do not think he understood what I was asking because of the answers that he gave. I spent 32 minutes on the phone with him (including holding time) and gave him my credit card number again. I was placed on hold for another five plus minutes and when he came back on the line he said he needed my driver license number. I told him that I was extremely tired of the run-a-around that I have been getting from AT&T and would like to cancel my order. He told me that he would have to transfer me to the cancellation department. After spending eight minutes on hold I hung up. I cannot believe how inept your customer service department is and because of this run-a-around I am giving serious thought of canceling my other DirectTv account. The only reason I gave them one star is because there were no zero stars allowed.

He showed up on time. Did his work was very professional and finish the job.

Daniel came even earlier on the scheduled time slot, he showed an excellent service, very helpfull and knowledgable on what he does. He didn't leave until he resolve the technical issues that we are experiencing while installing the system.

AT&T has become the worst in customer service, customer support, customer anything. I would leave and never return to your service or the "forced" services or Direct TV. As long-term customer of over 12 years, including wireless, you will see me slowly as I can get out of my obligations, will be changing providers and carriers. Having a company that thinks the best way to be is the biggest, well you're wrong. The right hand doesn't know what the left is doing and the real losers your customers. But then when you are that big, who the hell cares. There's another sucker born to fill a slot.

My technician made my experience phenomenal.