Asura HostingReviews of asurahosting.com

Great follow up to my questions when I asked them a bunch to their support team. They went well beyond just answering and suggested what to go for. I am now a customer for over a week and things look promising.

I moved my two domains two month ago from another hosting company because of these reviews I saw here. I finished building first website on the 14 of November 2024 because my first hosting company made transferring the domains very frustrating it took a months to do something that should take 4 to 24 hours. When i build the second website on 21 November 2024 things fall apart at assura hosting. I installed wordpress. Did updates and add the theme and plugins I like. Then on the 22 November 2024 I open the admin dashboard for wordpress to start building the pages. That when i started getting 403 error. After googling it i decided to delete installation the wordpress installation so that i can do reinstallation. After i have reinstalled i go in and start building again with success. I log out and I tried login again. I again encountered 403 error which does not allow me to access wordpress dashboard. I then try login on the first website wordpress I have build before. I got the same thing again. I log a ticket. Mike answered that I had a .htaccess file: that was caused by wordpress not being updated for a long time. This was strage cause i just installed lated wordpress version 6.7.1 as recommended. Nevertheless he assured me that its been removed and therefore i should not have a problem. Then I replied that i still could not login becuase of 403 error. This what he said. Hello BLACK, I cannot find any from that date. I could perhaps try resetting the accounts completely, but that will reset the data entirely. Another option would be to replace the core files directly again for both sites, but I would recommend you do this so you can access the site afterwards and update everything immediately: What you can do is delete all your core WP files/folders, like wp-admin, wp-includes, etc but do not delete wp-content and wp-config.php as those ones you cannot replace. Basically the only 2 files/folders you keep is wp-content and wp-config.php, delete everything else. Once deleted, get Wordpress's latest installation files here: Once downloaded, upload them to your hosting account where you deleted the wordpress sites files and replace them with those ones. You have to do this for every site that is infected basically. And you have to make sure that folder you left behind (wp-content) does not contain malware. I would also suggest installing Wordfence as well to monitor things. This deleting of files was beyond my technical capabilty and i told Mike this. Then he said he was running scanning because malware was generating. Then today on 26 November I get this response. Hello BLACK, I have tried clearing this out with cPGuard but the issue persists. Only other option would be to terminate the account and restore only the home directory with JetBackup, then I can clear that out which should remove everything. I just need confirmation. Do let us know if you have any further questions or concerns. Mike, Billing Support Asura Hosting At this stage I feel support from Asura has been worse. I had already mentioned to them that I was feeling frustrated by their experience. Rating are high here but the support service was terrible for me. Please dont be fooled by these ratings like me. You will regret using Asura Hosting.

If you want to experience over all peace as web designer, developer or you want to use web platform then asurahosting is your go to hosting provider and domain registratrar. Honestly this they are doing what they say they would

I have been using Asura Hosting for the last 4 years and can't recommend them enough. Exceptional support team that cares. Also has fair pricing.

I like Asura hosting even more because of the improvements theyve made to WordPress installations mainly because of the essential pro plugins that come with the setup. They have helped improve my site security and speed. Can't ask for more now apart from recommending them.

Asura hosting en su respuesta para mí son bastante rápidos si ellos tienen muchos clientes yo espero a su contesta aún no tengo su servicio pero les doy un 5 sus planes los veo accesibles lo bueno es que tiene wordpress estoy mirando migrar mi plataforma a asura gracias por su buen servicio.

I tried their web hosting service because of their reviews on Trustpilot. I used to like this provider, but over time, their support has declined to below average. Initially, it was decent, but I wasn’t pleased with how Mike addressed me in one of my tickets—it came across as somewhat rude, and their responses are quite slow (it took 9 hours to "more than a day" to respond to just one ticket). I have been patient with them for a time, even though they reply very slowly, and I subscribed to many of their services—hosting, VPS, domains—but I just feel frustrated with what they have become. There have been more frequent on-and-off downtimes recently. My site on a VPS was running okay (even with occasional downtime) until one day, it suddenly became completely inaccessible—even the control panel. When I reached out to support, they refused to help, saying it was my responsibility to manage it because it’s a VPS. I couldn't access the site files at all; even the “emergency console” on their client dashboard just displayed “server busy.” Rebooting and SSH access weren’t possible either. I followed up on the ticket multiple times, and until now, I’ve received no assistance. My site has been down for almost a full day and counting, causing a significant loss of income. I requested a backup since I paid for an additional backup service, but they still haven’t provided it. So, essentially, all my site data that I worked hard for years is now gone! And it took ages for them to even respond! To make matters worse, they keep delaying responses with auto-generated messages. Time is precious, and every delay is a loss for our business! I don’t even know if I can recover my files and data. They don’t seem to care that my site is down, likely because it doesn’t impact their own business. This situation has not only impacted my income but also hurt my site’s SEO. Their previous support was fine, but now it has gotten much worse; it feels like the staff may be tired of their customer support roles. At this point, I am looking for a new hosting provider—ideally, one that is well-known for fast, reliable support and data security. Even if it’s more expensive, at least I can have confidence that my business will be safer. I was a happy customer initially, but it seems they’re struggling to maintain that standard.

Asura Hosting is, without a doubt, the best hosting provider in the world! I've had the privilege of being their partner, and I can say they offer affordable prices, a highly skilled support team available 24/7/365, and an amazing team ready to assist with any issue. Impeccable service, I highly recommend it!