Asura HostingReviews of asurahosting.com

Support is active but their network and service is bullshit. Its offline when you needed it and online when you do not. I really tried working with their support team but nothing in vein , i lost a very important customer because of them and even though i tried staying with them . Problem still exists, they dont acknowledge it. Servers are unreachable, i wasted lot of time to that hosting. I now changed to another one and its such a relief.

I am sure if you start up a website from scratch their service will do. However migrating a WP website is a different matter. It is very cheap but the Customer service is slow and not adequate. I am no sure how much they are paid but they are not motivated enough to get to the bottom and solve things, which is a shame. I have to ask things 3 times and still not get an answer.Seriously I would be happy to pay more for just a tad more involvement. Which is what I would advise to potential customers. Update: In the end I resolved it myself, as the CS was too slow to be helpful. Sofar the site is up, but keep getting Jetpack messages about the site being on and off. On a daily basis.

Don't get trapped by the features they claim to offer. I have been using asura starter plan for a year, due to the need of more server space capacity i decided to upgrade to Unlimited plan as they claimed to offer unlimited SSD storage... Oops it was bad decision i did, only 1GB SSD increased (I contacted support but they are answer was not genuine to convice me that i was not scammed),. Whenever i tried to upload new files i had to delete old files, while sometimes even if i deleted old files still can't upload any new files. Inshort,Asura hosting they claim to offer what they don't actually provide

The customer service was atrocious. Within weeks of joining, despite their 99% uptime claims, it became clear that it wasn't true and my site was forever going down. When it was up, the FTP couldn't connect reliably and despite submitting numerous tickets about this, it was never gotten to the bottom of and kept being dismissed. It would take hours to upload things that it should automatically queue and just upload. When downloading things, it would miss files or download incomplete versions due to the connections dropping constantly. They often would not reply to tickets and leave you hanging, after the initial 'thank you, we'll get back to you' message. They also tried to tell me that I HAD to pay them for a domain I had moved out of their hosting and to another company or they would cancel it. I told them repeatedly i'd already moved it and renewed it elsewere and they wouldn't have it - absolute scam! My hosting expires within the week and I've deleted my card details from the website. I cannot wait to be free of them after moving my site away earlier due to their awful service. In short - avoid!

Constantly Lieing they tell me they have fixed things on my shared hosting when nothing has been done.. Example I wanted GD support they told me it was enabled and ready to go when i pulled up the PHPINFO file they hadnt even enabled GD support

It's important to leave these comments to help Asurahosting and to help other users. I had a very bad experience with the service. Problems started after 15 days of use, and after a month the issues weren't resolved. After almost two months and twenty days, I had to cancel the service because they weren't fixing the problem. Submitting a support ticket is particularly unreliable; while they do respond, it's not easy to properly submit a problem report.

I’ve been with Asura Hosting for around 6 years. They were never the fastest, but they used to be stable, which mattered more to me. Over the past couple of years, though, things have gone steadily downhill. The main issue isn’t just the outages, it’s that they often don’t even realise something is broken. I regularly have to raise issues with them first, and when they respond it’s usually just a holding reply. When the problem is eventually fixed, the explanation given rarely matches what actually happened, which is frustrating from a technical standpoint. What makes this worse is their service status page always shows everything as operational, even during major outages. I can only assume that’s what they’re relying on internally as well, which would explain why they’re often unaware of issues until customers report them. To be clear, I understand that things go wrong. Hardware fails, routes drop, services have issues. That’s part of running infrastructure. But this feels like a lack of awareness and control rather than isolated incidents. Just this last 3 months: 1. DirectAdmin licence expiring without them noticing 2. Full email outages with no prior awareness (“records disappeared”) 3. Bot protection interfering with phpMyAdmin, effectively breaking access 4. Ongoing server issues where sites go from errors (513) to missing accounts entirely Most recently, I experienced a full server outage affecting all my sites that went unresolved for hours, again without them being aware until I reported it. At the price point, you do expect some trade-offs. But reliability and basic monitoring shouldn’t be one of them. It’s a shame, because they used to be a decent low-cost option. Unfortunately now, I can’t rely on them, and that’s starting to impact my own customers and reputation.

Poor customer service, no updates at all for AzuraCast stable, bugs because of the outdated version, but still the most stable build and the most cheapest too!