Asura HostingReviews of asurahosting.com

While Asura have not published a mail retention policy, they keep on deleting mails older than 90 days. This has now happened on 3 occasions on when it happened again on 30/9/2026, in their own words in response to their ticket "We understand your concern and apologize for the frustration. The reason emails older than 90 days may be removed is likely related to the mail server's retention policy. A retention policy is a server-side setting that determines how long emails are stored on the server before they are automatically deleted or removed. Meanwhile, if you have any other questions or concerns, please do not hesitate to ask." Then later on in the ticket after I challenged them on this their response included "The emails were being removed by an automated server-side cleanup process. This process is designed to remove older, unused mail data to help manage server storage usage and maintain disk space and server performance." and again "We apologize for the earlier unclear responses and for the inconvenience caused. We will ensure the appropriate configuration is reviewed so that this does not happen again." Yet here we are today and again - all mail older than 90 days has been removed and I am told to simply restore a backup from Jet backup. Let me add to this : 9/10 Hello Chad, I have had a very detailed look at this now and did pinpoint this to cpguard still accessing an old symlink'd mail folder (So it still had access to it essentially). I removed that symlink entirely and confirmed it can no longer access it at all. It should be fully resolved now. Again, I do apologize. Do let us know if you have any further questions or concerns. Mike Then John later on 9/10 We sincerely apologize for the repeated issues and understand your concerns regarding the missing emails and backups. We will continue to monitor the affected email accounts closely to ensure that the email deletion issue does not recur. We will also review the JetBackup configuration to verify that daily backups are configured correctly and that the backups include the email data for the respective dates. Please be assured that we are taking these concerns seriously and will work to ensure that both email integrity and backup reliability are maintained. Now me on 16/10 We have just been notified by our clients and we have verified that while the restore's done previously did in fact restore mails, it did not restore anything older in the inboxes than Jan 2026, Folders and Sent items are fine, but clients have now lost 1000's of mails that were in their inboxes. Please let me know how you intend on remedying this? The Restore I did today which was for the 10th being the oldest on the restore list did not contain any inbox mails older than Jan 2026. The restore I did on 8/10 which was for I think the 4/10 did, so mails have disappeared again, but only in the inbox John's reply Please note that the CPGuard security cleanup process may remove older emails, which could be causing the issue. If you have a backup available, kindly upload it so that we can assist you with restoring the missing emails. Do let us know if you have any other concerns. NOTE : They expect me to provide them for the backup to fix their mistake!!! and confirm that CpGuard is still deleting mails

A warning regarding Asura Hosting: they have a truly appealing website and attractive pricing, and they promise 99.9% uptime. The actual uptime is nowhere near 99.9%, and they blame everything from constant updates to the fact that "this is a shared hosting server, and it has its own technical limitations, Since resources are shared among multiple accounts on the node." It is worth noting that I am on the top-tier "Elite" plan, so I can only imagine how poorly the lower-tier plans perform. Then there is the other issue that others have already mentioned: extremely poor customer support. So, I want to warn everyone about Asura Hosting once again; furthermore, there have been fake reviews on Trustpilot, which is a serious matter. This number identifies me as a customer in Asura Hosting support ticket #247495. Update 6 okt: There was another service outage five minutes ago. This time, the downtime lasted only 15 minutes.

service is very slow and dont take the service use hostinger as much better then asura

Terrible hosting provider. I faced constant server freezes, endless downtime, and total instability that made it completely impossible to run a stable radio station or go live. Support was unhelpful, and dealing with their service caused nothing but frustration and wasted time. Avoid them at all costs if you want a reliable radio stream.

I signed up with Asura Hosting because they still sell cPanel. That is the only reason. Not the unlimited banner. Unlimited space is BS and I knew that going in. Disks, RAM, and I/O are physical. When you pack accounts onto one box and call it unlimited, you are betting most people will not use what you sold them. TonyFord.us and FatherGod.us were both on this account. The site went down for an entire day. Friends from language exchange could not get to my music or the website. I opened ticket #402730 on 23/09/2026. It is now 25/09/2026 and they are still looping. What the ticket actually says, in order: I reported FTP and site access dying. John said they were checking FTP, firewall, and daemons. Then: we are not seeing a server-side issue. Send the domain names and a screenshot. Meanwhile TonyFord.us and FatherGod.us were already moved to DataPacket.net because those two load and this box does not. I asked them to point only AnthonyWFordJr.net here and leave the main sites off this account. I told them unlimited space is not real and people abuse it. I said I like cheap cPanel but the lag and up/down is too much for the main domains. They said sorry, temporary glitch, technicians working on it. I asked for a full cPanel wipe, backups already in my hands, clean account for that one domain only. They said there is a server-wide issue so they cannot reset right now. Wait. Then they said services are operating normally. If you still want the wipe, reply PROCEED and accept all data is gone. I said are you serious, I have asked many times, PROCEED. Then John asked me again to elaborate the issue and attach a screenshot so they can recreate it from their end. I wrote it again in plain English: reset cPanel account anthonyw. Full wipe. Fresh cPanel for AnthonyWFordJr.net only. I already authorized this. You asked for the word PROCEED. I did. I accept the delete. There is nothing to recreate. You already logged a server-wide issue on this same ticket, then said it was normal. The remaining request is the reset. Confirm when the account is empty. That is not support. That is stalling. Same story on the older tickets, which I also have: #291657 – No space left on device. I could not upload. Their own reply: the shared server was low on disk. “Unlimited” with disk / at 90% and /home at 94%, cpanel_php_fpm down, load 14 on a 48-CPU box. #863883 – Login area and website off and on. Their answer: upstream datacenter issue. Wait. #073402 – 403 Forbidden from their security stack while setting up a simple forum. They said they cleared space. Check again. #300919 – Advertised instant setup was not instant. Payment hung. Site was not ready. #431997 / #900342 – I invoked the advertised 30-day money-back after I asked off the longer term because of crashes and downtime. They still walked off with about $30. At signup I already had domains on Cloudflare and tried to use one. Glitch. They forced their domain into the order. I did not want that name. I did not need that name. I am on the cheap yearly cPanel plan now with no extra domain attached on purpose. I would have pointed an existing name at it. I was not going to get screwed into buying another name I did not want. TonyFord.us and FatherGod.us are on DataPacket.net. Those two load. DataPacket dropped cPanel for Plesk and I hate Plesk, but the sites stay up. That is the whole comparison. Cheap cPanel is the only reason anything is still on Asura. A full day of downtime plus a 3–4 day ticket where they keep asking me to prove a problem they already wrote down as server-wide is why the main sites are gone. Domains stay on Cloudflare. Hosting that has to stay up does not stay here.

Super mal servicio al cliente, presenta fallas muy seguidaa por falta de capacidas o fallas en sus servidores y para resolverte el problema es muy lento, tengo mas de 20 tickets en menos 2 dos meses por todas las fallas presentadas y siemore tratan de escidarse que el problema es que tus playslist stan mal co figuradas

My advice to everyone is to stay away from this hosting provider. There are numerous unresolved issues. You cannot run or change anything on your hosting without going through them, and whenever you ask for a solution, the response is always "we are working on fixing the problem"—yet nothing ever gets resolved.

Well lol..upon reading the reviews our development team decided to use the asure reseller hosting plan as we needed a cheap startup for an IT site we are creating.. Jokingly I mentioned that we will deal with the issues as we should understand that the service is cheap and just shy of our new account not provisioning , we will be alright..lol 3 hours in after the payment and our account is still in pending. We have been developing for around 25 years and never seen anything like this... 2 support tickets sent out and still in pending...we really can't confirm the other reviews yet as we don't have an account ourselves yet but if this isn't resolved soon - we learned our lesson quick and moved on . Update 10/10/2026 : Around 2 weeks back we decided to build out our complete hosting plans on our servers and cancel Asura. After leaving our Asura review we immediately received support from Asura in regards to finally getting provisioned ( seems their support is much more responsive if you post your issue on Trustpilot instead of their ticketing support system)..but after noticing the features we needed weren't there we just decided cancellation to be best...We sent out a new ticket to cancel services and a day later received confirmation that they would cancel the services...a few days later we received an invoice for our next payment .. I then replied back to their support showing the invoice number and reminded them that we cancelled services..Mike ( support agent for Asura ) assured me services were cancelled and will reflect on that invoice...On 10/10/2026 we received invoice showing that Asura took the payment for services again...it is safe to say that dealing with this company is a headache now and hard to part ways...it is a very cheap hosting plan but as always - you get what you pay for and in this instance support was definitely cut out . One star review as this company doesn't mind telling you their history constantly in order to justify cheap pricing and severely lacking in other ways to make up for it..