At AsuraHosting, we’re committed to providing reliable, high-performance hosting at competitive prices. We’ve proudly supported our customers since 2012 and continue to improve our services every day.Important:Trustpilot is not a support platform. Reviews posted here are not monitored in real-time and may delay resolution of urgent issues.If you require assistance, please contact our support team directly for the fastest response:📧 [email protected] help us assist you efficiently, please include your ticket number or client email address in your message.We do value you! We are aware with some delay to certain types of requests but please be aware that it is something we are working on!
Asura Hosting (asurahosting.com) has 339 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Emmanuel Emanel I.
Asura hosting is one of the best because of there support are very knowledgeable and expert in any technical issues that arise. They hosted already my personal site and for the past 4 years now, my experience was so good all the issues that arise were already resolved.
MD MAZBABUR RAHMAN S.
This was yet another terrible experience. The servers and support provided were of poor quality. Many of the claims made on their website are misleading or false. Furthermore, their panels are so weak that my sites have been down for the last 3 days. Their response suggests that the issue is not urgent. I am so disappointed with their service. I had planned to purchase a reseller plan from them. They say: * Support Average Response Time: 27 Minutes (which is a lie) *We optimize our servers to the highest level, utilizing Litespeed, solid-state drives, and Intel Xeon processors. (On their C3 server, they are using 2 Ryzen 5600 16-core CPUs, 128GB of RAM, and around 8TB of storage. However, they are fully utilizing most of the available resources. * 10 Gbps Port (That's it. They say 10 gbps but in the many locations around the world, the bandwidth is maximum Gbps in Europe and timeouts in other places in the world. Furthermore, the bandwidths are fluctuating, so. * The majority of the Cpanel features aren't functioning properly. (Database issues, Jetback doesn't take backup regularly, terminal doesn't work, ssh doesn't work.) But I'm so disappointed that they don't reply with a solution. They don't have urgency.
Response from Asura HostingApr 28, 2025
Hello MD MAZBABUR, I do see a technician has clarified some of your points via ticket and also fixed your issue earlier in the month with regards to your Cloudflare config causing the website to not respond. Our support average time is usually around ~20 minutes, this only applies to Technical Support. Billing/Sales works 12/7. There are cases where a technical support ticket can get escalated to senior staff members, in those cases there can be added delay. Bandwidth speed will depend on how far you are from the node, that is just how network connectivity works; the higher your latency to the node the worse connection throughput you're going to get. Using FTP/SFTP is usually best to get the most out of your connection. I could not see any reports of SSH not working as well, we do keep SSH on a custom port so that might of been why you could not connect initially if you are using the default 22 SSH port. Please do feel free to contact us through our helpdesk if you need further help! Carlo
Bwanika B.
My issue was resolved. Worked with the team and all is fine. Thank you somuch
Paulin S.
Great service as always. Been with them for years, can't fault their friendly team or their service. Always top tier, never change Asura!
Dylan P.
Very patient support team. Helped guide me on setting up my first ever station. I am quite old so I needed all the help I could get :-)
Camille G.
Found a long time issue I kept running into and fixed it for me. Also explained what was wrong and what to do to prevent it from happening again. Thank you!
Tristyn
My website has gone down a few times although it only lasted 20-30 seconds each time, and website has slowed down at times. Surprisingly the support is 24/7 like they advertised! I would recommend Asura Hosting if you're on a tight budget.
Eric J.
I, recently purchased hosting from Asura Hosting. Last week I had Cataract surgery and cannot see well enough to upload a server script program. I wrote a support ticket asking Asura Hosting to do set up and upload program for me and I would be happy to pay them. They told me they would do it for me but did not want to be paid. Asura Hosting really cares about their clients, and they are the best hosting company I have ever found. My wife is writing this for me.
