Asura HostingReviews of asurahosting.com

Working with Asura Hosting has been a rewarding experience. Their support team is incredible, patient, dedicated, and very understanding, even with payment delays as long as communication is clear. The only reason I’m not giving 5 stars is the lack of live chat support, which makes it harder to handle urgent situations and client pressure. In our field, quick responses are essential. Overall, great service, well done! I look forward to seeing live chat support and more servers worldwide.

I am happy with Asura and their services, however sometimes solution takes time . I am reseller with many accounts and sometimes our nameservers have security problems and clients stop receiving emails. I would like Asura to beef up nameservers security especially for reseller accounts so that we do not have future disconnections.

I love this company as I have been using their service since about 5 years now. Unlike other hosting companies, Asura Hosting are not greedy with their pricing and the prices are quite stable and very affordable. When it comes to the hosting services itself, their offer is unmatched (Unlimited space, unlimited domains and above all, a very stable hosting uptime).

I purchased hosting services for a client. I took the unlimited control panel hosting package with a 1-year service period. Long story short, I made the payment. The payment was successful for $26.99. However, their site was extremely slow, only scrolling, so the order failed to prepare with the payment status successful. I contacted their customer service, which took an incredibly long time to respond. There was no chat support, only tickets with no known response time. Due to the extremely slow support, I decided to purchase another month so the service could be activated immediately and my site could be migrated. The ticket has been pending for over 3 days. They left my ticket with the $26.99 they received, and as of this review, they have not refunded my money. So, please reconsider purchasing services from Asurahosting. They are criminals, especially when it comes to money. If you have the same problem, they will disappear and ignore you. I am still waiting for them to refund my $26.99. Update The problem has been resolved. The Asura Hosting team returned all the funds involved, although it took a very long time. But I think this is a form of responsibility. Therefore, I give a rating of 4 out of 5 for the resolution of this case.

what made my experience great was that my ticket was answered. They really keep an eagle's eye on customer's experience. That is a plus.

My original review was complaining about issues i was facing. Mike from billing & fidan were very helpful and resolved my issue. there still was a long waiting time but the service when they do respond is excellent

**Please read the final paragraph where, to Asura's credit, they are in the process of turning a negative into a positive, quickly too and so I have updated my review accordingly out of fairness. I can confirm I have accepted no compensation (of any description) in doing so.** Original Review Follows: It is with a heavy heart that I am sharing my experience, more in frustration with a number of issues that make the service extremely unreliable on their Reseller Hosting Package: 1. Support takes forever - it's not 24 hour support (as stated) - it can be more like 24 hours to receive a substantive response (an interim response such as "we're looking into this", with respect, does not count). Whilst it may not be possible for Asura to change this, depending on the business model, in place of that I feel that Asura should be pro-actively monitoring before infrastructure issues become a problem for clients. 2. Resellers being referred to Asura's front-line triaging is unhelpful and causes further delays. Resellers will not be raising basic issues, they will have technical knowledge and experience and should be fasttrack routed straight to Engineers (likely considered by Asura as Second Line) - particularly as Reselling Asura Customers have clients to consider and their businesses rely on Asura's infrastructure. More widely, it would improve matters greatly if Asura would please: 1. Speed up the servers - they do run very slow - particularly File transfers i.e. FTP. The cPanel I/O limits are on the low side. 2. Above all, please actively monitor resources such as disk space before they run out and become a problem for Clients - for the second time this month i've had to stand down and have wasted time debugging website issues only to find that the hard drive has become totally full as the route cause of the issue. Front line at first did not recognise the issue and told me that everything was fine before I had to prove the point before it was finally addressed - the front line are not particularly competent but Second Line (such as Mike) seem to know what they are doing or at least kicks the backside of their Providers effectively so kudos for that! I had been promised that the disk full issue had been resolved, once and for all. Unfortunately, it hasn't and I have had issues for the second time in seven days. This has left me uneasy about the future. 3. IP Blacklisting - This appears, at least for now, to have been resolved but the server that I am on has had repeated issues with Email sending and the server being IP Blacklisted. The delays in response, although when the response came, they were very helpful, led to the issue becoming very protracted. It would be super-helpful if Asura would be proactive in monitoring for these issues and dealing with them before they become an issue. For example, if the drives are heading for being full, to build in more capacity before they get full and to regularly scan or even automate the process of checks for IP blacklisting on servers and the offending accounts. I'd be super appreciative of Asura being honest about the challenges it is facing and what it is doing to resolve these issues. I remain hopeful that the service can improve but, if communications cannot be expedited, at least these common and fatal issues need to be watched out for and fixed before they leave services unable to operate. Update (my update is around 8 hours later but Asura's response was earlier than that): These issues are in the process of being fixed properly and quickly which Asura deserve credit for including with automated scripting that stop these issues becoming an issue for Clients to begin with. I have updated my score accordingly as it's only fair.

Have had the web hosting for about a year. It is extremely cheap. However, the site has gone down for short and long periods a number of times. One time it was because of some router in Belgium. This time it has been a few days because of some database error for a wordpress website. So, the website works mostly, but if you need your website to be online every day, you need to seek elsewhere. The customer service is responsive though. And it is the best hosting I have found for the price.