Assurance WirelessReviews of assurancewireless.com

After speaking with Assurance Wireless Customer Service, I supposedly was being provided with a Motorola cell phone. Instead, they gave me a refurbished phone of a different brand entirely that was defective after delivery. In addition, another replacement phone that was shipped belongs to another customer and the sim card couldn't be activated since it isn't registered to my account. A representative sent me an order tracking number and mistakenly it was a Unimax U693CL phone that is out of service, SMH! I am very disappointed. UPDATE: 2/18/22 — Assurance Wireless finally sorted out the problem and resolved it by sending me an email of my actual tracking number. Hopefully, my new phone should arrive soon.

They keep telling me the phone is in back order and keep sending me emails to wait for the phone .Don't know if I'm going to like this company.

I got the free service and things were fine, phone had viruses and busted, called on the 21st of December 2021, said I would receive a replacement in a couple weeks, called back never got it said it was on backorder, said again would be on the 27th of January 2022 never received it, I can't get into any of my accounts due to needing that phone. Thank God I never paid money for it, it would of been worthless. I keep getting the run around and I can't do anything till I get my phone back whenever that will be

This is the most unprofessional phone company I've ever experienced 👎

I would have rated 0 but couldn't. I have had service for 13 months. Have had to buy 5 phones. The screen shatters very easy. My last order was Dec 12 2021 I have contacted Assurance and they tell me that my phone is still on back order. I have asked for my money back and then they say oh it'll be next week we get it sent out. I haven't gotten a phone or my money back that they charged my debit card 10 mins after I ordered it. It's now Jan 26 2022 and still nothing.

I paid for my phone which lasted less than month before it quit . I call and asked for a replacement phone . Nov 10th 2021 I still do not have phone or a tracking # . I have made several recorded calls with their reps. I received a letter stating my service would become Void by January 17 2022. Reason I have not been using my phone .....What??? If I had a phone I could use my service. What a bunch of morons . I explained That I am a severe heart patient and would need this phone for medical communication if needed

Assurance Wireless is the WORST, and I do mean WORST, HORRIBLE cellphone company I ever dealt with in my life!!! They are absolutely no help. Just horrible customer service! Maybe cause these raggedy cheap so called free phones free they don't care how they treat people!! They act like they care about your issues but they don't cause they actions shows it!! The way they lie shows it. They are BIG LIARS, They are fake as fake money! Just LIE about everything! They will rush you off the phone. I have had them hang up in my face multiple times cause they was to lazy to help me with a problem with a phone etc that they caused. They get on the phone with they overly fake happy demeanor like they really genuinely care & just happy to help you with your issues with they broke & used tracking phones. It's pathetic! Most of them can't speak or understand English very well so it be very hard for me to understand them and them understanding me. So I know they're not in America. It's just HORRIBLE. I wouldn't dare recommend anyone to deal with Assurance Wireless unless they really, really in need for it? They on a fix income and going through extreme hardships and need a phone. And even then I'll recommend anyone I know not to deal with them. Go deal with any other low income cell phone company besides them. Make them LAST on the list of having to deal with having a free phone from. I was Approved to receive an unlimited EBB plan that I was APPROVED for online did the enrollment with Assurance Wireless still haven't gotten!!! I kept getting constant run arounds, was told things by different agents half of them didn't know what they doing & saying? I was told multiple LIES and didn't receive a text message or email considering this matter. The phones also half don't work? The phones lasts about 3,4 months then the phones will act up out the blue whether it's the battery or rub hot, screen barely shows for no reasons. Then you have to call and get another phone after 3,4 months. These are used half broke barely new phones. It's very, very frustrating dealing with Assurance Wireless. I'm extremely disappointed and right now I have nothing good to say about them. I hope one day they'll do better with they service but I wouldn't hold my breath. They are very unprofessional...

Horrible experience!! Sent a Samsung phone without a Sim card. Then told me to wait a week without service until I get another Sim card because they couldn't reverse service back to my old phone. It's hit or miss with these guys. Don't stand in the line of fire!