Assurance WirelessReviews of assurancewireless.com

I just want to say that I am very grateful for the lifeline program. Assurance wireless has been....overall, not bad. The customer service people, for the most part, seem competent,.scripted, but so so. My issue is with the problems you face trying to upgrade your phone. Not free either. I'm perfectly willing , and did, pay for what was promised to be an upgraded phone. Even though a description couldn't be provided. Luck of the draw type thing. So, I end up spending $70 on my Deb card for what turned out to be the same exact phone I already had. Now, it's not a bad phone, for free. It has issues though, ergo, my unenthusiastic expenditure to acquire better. So I call customer service, relay the problem and am told I won't be able to upgrade. Now I'm going thru, waiting to go thru, the refund process. So, the Schok SV55 is the apex of this companies product list. I was hoping that T-Mobile coming onboard would up the upgrades, but alas, no. And teasing about an online store to shop for a phone is just cruel. So, adequate to poor phones with no shot of upgrading is kind of sad. People say you get what you pay for, but I can't even pay for it either .

Ok, have only had my phone for a couple of days. Got it booted up yesterday and found they gave me a phone number for Tacoma WA, I live in Iowa! I called them and the so called 30 sec wait is actually 20 to 30 min. I gave them all the info needed to transfer my old number to my assurance phone, it never happened. I called back the next day, had to talk to yet another person, probably also in the Philippines and had a terrible connection. I finally got it that I need to call from a 3rd number about the transfer. Not sure if I'm going to or wait the 2 months and change companies, third option is to cancel it all together and get a cheap burner phone. I'll see if it's possible to find one who's company has customer service reps in the USA. I really don't need this aggravation.

I tried both Safelink and Trueconnect first, just to give the underdogs a chance, I wish I hadn't. I still have 2 Safelink phones in my closet that never worked, that Safelink doesn't even want back. I also have one Trueconnect phone in my closet with the same condition but had required 2 new SIM cards in order to also not work. My Assurance phone never had a problem, the WI-FI is excellent, and the Customer Service required to start it was prompt with minimal wait. Safelink's and especially Trueconnect's customer service, which as referenced above I required innumerable times, were literally half hour waits at a minimum each and every time. Assurance is the professional provider.

Worst customer service in the industry. Worst phones in the world. Stay far away. Go anywhere else but here. They stink period. And when tmobile took over from sprint, none of this changed.

Can't make a phone call Y

I just got my phone and not only can I not activate it, but the number has a Dayton area code and I am in Cincinnati. Also, when I try to call 611, the phone hangs up automatically like there is no service in my area. What is the point of sending a phone that I can not use? I needed this phone to stay in contact with my family, doctors, and SSA after having some really hard times financial while waiting on a disability claim. I guess I won't be able to reach anyone at all.

I wish I could give them no stars. reapplied for service in March or April with Assurance Wireless. They sent me a phone within a few weeks. I lost my phone in September and was told by a agent to reapply since I didn't have the money to purchase a new one. I received the phone in October in the mist of me waiting I found a my old phone and phone they sent out was blinking out dropping calls so I switch my Sim card and had the company to activate my Sim and switch my number to my old phone. On today 12/7/22 Assurance Wireless turned my phone off. In the middle of me heading home talking to a client. I called them to see what was going on and looked in my account I saw I was connected to a 1100 minute plan instead of the unlimited plan I was approved for. Assurance has been getting paid for my previous phone account and after speaking to 5 people today my phone is still off and I told them how valuable having a cellphone was to my job I was told they would give me 15 emergency minutes until my issues cold be resolved. I wax only told about the minute by the last person who was supposed to be the supervisor. The last three agents saw my ACP was hooked to my first account but didn't feel the urgency to change it. The last agent told me three stories of how within 5 days then 24 hours then 2 hours then finally within 3 to 6 hours she could possibly have my phone changed to the ACP program. I express this was their error and they should have something in place yo fix it but as of now 5 hours my phone is still off I've wasted 5 hours of my time to not even having my issue resolved the last lady got frustrated and hung uo like all previous rep did. This company is very unprofessional and robbing the government for money for clients services that are no longer with them. It's very unfair how I was treated by all reps and still they haven't called on my sister phone to tell me what's going on.

After more than a week and probably 40 hours trying to get help. I received a Schock sv55 phone, that would sell for $15 if it were available. But it's not. They must have dug it out of the garbage and it has 16 gigs. The last phone they gave me was a samsung galaxy s10 with 128 gigs. They wouldn't switch service to a phone that I own that is much better than the phone they sent me. They need to be removed from the companies that provide service.