Assurance WirelessReviews of assurancewireless.com

Assurance Wireless has some terrible phones and overseas representatives. I called to complain about the Shok phone they gave me. During the call, the phone did everything I complained about- poor voice quality, phone automatically muting, delayed message retrieval. They said although the phone is under warranty, I must pay $20 to get a new phone. After 4 separate calls and complaints over 11 months, Assurance finally sent a better quality phone at no cost and included a postage paid return envelope to return the defective phone !!

I cannot make calls or receive calls anymore on this garbage schok phone. They tell me now it is going to cost $80 for a new phone which was originally free. I got tossed around by a woman named Camille who then gave me her supervisor by the name of Inno and then I got disconnected. Safelink gave mea ACP number to give them and they don't understand what I am saying. Please go elsewhere for a phone Assurance is as lousy as can be.

I called to cancel my application as I discovered I had not understood properly about ACP. I spoke with a rep for 25 min, and she kept repeating the wrong info back to me. I asked to speak with a supervisor, that took another 25 minutes. When I spoke with the supervisor about the issue and MY confusion with ACP, she hung up on me. I'm a polite person, many reps tell me that. I don't know why she hung up, I can only guess that she didn't have a clue what to do in a real situation that required some expertise!

I would give a zero rating if it were available. The customer service is the absolute worst I have ever run across. I have worked customer service businesses for nearly 25 years, and this is the worst. I am usually understanding and helpful when I call customer service but this one was terrible. Long story short I dropped the piece of crap phone they sent me as my phone at the start of the process. It was terrible. It would not turn on half the time or work half the time like it should. I finally bought a new phone in late November and tried to get my phone activated. I called and was told to call back in 2 weeks if he didn't work. It didn't work and when I called back it was horrible experience. I went through extensive troubleshooting every single time I called. They sent me a new SIM card which also did not work. Switched my service to lifeline and my phone was up and running within 2 days of getting the SIM card from them. I also was able to import my phone number. Insurance wireless is the absolute worst company I've ever dealt with. Ever. Avoid using them at all cost.

I also would give assurance wireless a rating of 0 if I could. I can relate to most of the reviews given. I also had the same problems that they posted. Getting a replacement phone was frustrating and the customer service and could not understand most off them. Had to hang up and call them and fin is a piece of crap All of them because phones port kept breaking. Getting a replacement is more difficult. They wanted to charge me $69 for a replacement phone. Then they shut my phone off due to no use. I switched to true connect. I applied and my phone showed up within 5 days, The phone is not the greatest but better then they scum bags provide. I think they should be shut down. Bunch of rip off. After 3 years of the crap, I finally had enough.

Suddenly cuy my service with no reason after 6 month. I couldn't reach them or make 911 call on Xmas Eve. 323429xxxx

Well, I'd say that I was really disappointed with assurance wireless after talking to Cust ser. The phone I was sent has a bad charging port and will not charge. It arrived this way and they informed me that to get a replacement it would cost 20 bucks. I refused to pay this for almost 2 weeks. I called to pay the 20 bucks only to find out that it's now gonna cost me 60 bucks. I can purchase a phone from em for that online. I've had this POS for almost 5 wks and haven't been able to use it a solid 2 wks. So I wanted to give a review based on my issue with them and that's the only issue I've got with em but 1 star is all they get from me since the last call to Cust ser...

Wasted over 20 hours on the phone with this company for my friend that had a brain injury and they totally screwed him. His phone quit working and went to get a replacement. They dropped the charge for the phone because of his limited income and he waited three weeks and still no phone. Called again and again and they charged him for a phone then as the phone was on the way, they dropped his service. Now he has a worthless phone and out his money