AsanaAsana helps teams orchestrate their work, from small projects to strategic initiatives. Headquartered in San Francisco, CA, Asana has more than 114,000 paying customers and millions of free organizations across 190 countries. Global customers such as Amazon, Japan Airlines, Sky, and Affirm rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns. For more information, visit www.asana.com.
Asana (asana.com) has 318 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
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Internet & Software · San Francisco, California
Excellent
318 approved reviews, newest moderated first
Sarah As L.
Site douteux je suis abonnée depuis 1 an et mon abonnement à change de formulation PAR MIRACLE ils m'on prelevé plus de 300€ sans que je le demande en me disant qu'in aurait fait la demande nous même ce qui est faux; malgrés tout avons continué car aucun remboursement et la depuis 1 mois j'essaie de RESILIER impossible il le font exprés pas de SAV et ni de numéro je vais signer leur site auprès des autorité compétente;
Mark W.
Avoid at all costs . Ambiguous subscription renewal details . When you ask for a refund always denied . Clearly a company deserving of bankruptcy . Do not buy any of their products as they will take you money for nothing and refuse to give it back .
Anastasia
Asana is my favourite task manager, thx!
Aurelien A.
Absolute terrible user experience! We are paying a subscription, yet when I log into my account I get a huge popup that I cannot close asking me to upgrade. So I CANNOT ACCESS THE BILLING SECTION, SO RIDICULOUS. And getting someone on the live chat is pretty difficult (they have you go through so many loops to get there, and once you get there the person goes offline right away..) Such a horrible customer experience, they should really put their s**t together!
Matylda B.
Riddiculous customer service. Really unhelpful. Steer away
Baptiste B.
Un très mauvais SAV
William F.
Was an exciting premise to use for the business to make life easier however met with a lack of customer care and features not working as intended for a high price point. Only able to get in contact with online support tickets which, since trying to get help with their buggy rulings features, has so far taken over 4 weeks and still no reply. At £23 per person per month, this sort of support is unacceptable and do not recommend it to others until bugs and customer communication is solved.
Eric U.
One of the worst customer experiences I‘ve ever had. They literally tried to scam me at every corner. First of all they did everything they could to prevent you from being able to cancel your contract from a mobile device. Then when I reached out to customer service to cancel I got ghosted multiple times over a period of multiple months and > 10 cases I had to create in their system. Finally when I went through PayPal they lied and told me I hadn’t contacted them earlier which I had to prove to them in detail. At multiple steps they just continued lying, saying I hadn’t followed up with support, etc. - all of which I have evidence for. No SaaS company in this world has processes that don’t allow correlating cases by email address so I can only assume this was done deliberately.