AsanaReviews of asana.com

The Most Dishonest Business Practices I’ve Ever Experienced with Asana! I purchased a single paid license for my own use. The people collaborating on my projects were using free accounts — they didn’t need paid licenses. What did Asana do? Without my consent, they automatically increased my plan first to two licenses, and then to fifteen. I never authorized this. I never agreed to it. And I certainly never requested it. This is outright theft of customer funds. I personally did not increase the user limit. Asana did this on their own, without approval, and then sent a meaningless notification email that no one would ever interpret as a binding agreement to charge hundreds of extra dollars. When I contacted their support team, they blamed me and told me I should have read their notification. This is pure manipulation and a scam tactic. They deliberately designed this process to trick users into being charged for things they never wanted or agreed to buy. I am demanding a full refund, and I am shocked that in today’s world, a company can act this unethically. I came to Asana because I wanted a helpful product. Instead, I was deceived and ripped off. Be very careful. Asana can silently upgrade your plan, inflate your license count without clear approval, and drain your money—then hide behind shady policies. This company has lost all trust and integrity. What they did to me was not just bad customer service. It was fraud.

Disgusted. We had a paid package, however this was fraudulently set up as an auto renewal by an employee who had since left the company. We were unaware of the set up as the employee was the primary and only they had access to the 'billing'. Once discovered we contacted Asana immeditaely to inform them and ask for a refund of the annual premium. They refused as it is not their policy to provide refunds. Asked them to delete our acount, they cannot until the subscription ends in 1 years time. they simply would not assist in any way, just told us to use the system until the end of our subscription. We have several companies using the paid Asana subscription not just the one in question here, suffice to say they have lost more than 1 customer today.

Terrible customer service. BTW, you can't ask them to delete your organization.

Do not use Asana. They’ll give you a free trial to premier features and when you go to downgrade the request isn’t made. I asked for a refund the same day as the payment was made, and they denied me. I told them I wanted the basic account back, and a month later they charge me for premium again and say they won’t refund me for their mistake. Awful company, would never use again

I have a free account. Recently a board had gotten lost due to my old (prior work email) account being separated from my active account. Customer service stuck with it and got my board restored.

Mauvaise surprise apres avoir créé un compte pour n'utiliser uniquement les listes avec taches classiques, sans jalon ni rien de payant ... Au bout de la fin de la période d'essai, ils me demandent de passer en offre starter alors que c'est bien stipulé que tout ce qui est tache est gratuit à vie ... bref, foutaises !! mensonges, je pars sur Atlassian

Bietet keine Möglichkeit Newsletter abzubestellen und kann daher von jede abgemahnt werden. Was für eine schlechter Service. Die schaffen es nicht mal die Basics von einem digitalem Produkt.

Can attest to the reviews here. This is a scam. They will go into your account and withdraw money after their ambiguous terms and ‘seat’ explanations aren’t clear. DO NOT sign up. DO NOT use this platform.