AsanaReviews of asana.com

Non-existent customer support, only chatbot that will disconnect you once it does not hear what it wants. Upgrade to more seats without any request whatsover and applying charge to card without ever advising of intenting so and then sending an invoice. Currently waiting third day for a case ticket to be dealt with. Absolutely disappointing for a platform offering no more than a fancy worksheet

Updated After using it for almost two years, my entire team of 20 people uses Asana; it’s all quite user-friendly and straightforward. The automations work well. There are a few features missing, but that’s not a major issue.

Accidentally upgraded to 10 seats (we only have 5) expecting to see a checkout page with the total listed, but when they say your membership will be upgraded in the light gray text, they mean you will be charged. I missed that. Honest mistake. I realized they billed me immediately, and I downgraded from 10 to 5 seats. I emailed customer service, did the chat bot, so hard to get any response from them, but after a couple weeks, they did an email thread and they refuse to refund me due to their policy of not giving refunds, and are even arguing with me. It is a jaw-dropping bad customer experience I am having with them. I thought they were a better company than this. I have been enlightened to the spammy business practices now.

Deceptive pricing. Defective platform. Horrible customer service. On every level this was a disappointing trial experience. All the information I found suggested that we could use Asana's free version but once the trial ended, I was not able to access the simple task list I had created and I kept getting an error message saying I was using paid features and custom fields. Working with their support team is like banging your head against a brick wall.

I was comparing Asana to Trello earlier today, and I love the simplistic design of Asana, but something about it lacks soul. I wish it was as customizable as Trello. I like it though, just shy of 5/5 for me.

I would give it negative stars if I could. This program automatically upgrades your subscription and makes it extremely difficult and confusing to cancel or downgrade. It charged me over $50 today because I accidentally upgraded while wading through confusing screens. The ‘chat’ support is even worse. Refunds are impossible. But I’m not through fighting for one.

Spamming the hell outta my inbox. a consistent email every 3-4 days all trying to get me back onto the site. I only "joined" because i thought they were something they weren't. I haven't touched the site since the day i made the damn account, ive now marked their emails as spam so gmail will block them from now on, i recommend everyone do so as well.

Billing us for 10 users without heads up and very impersonal customer service