Art Van FurnitureReviews of artvan.com

Bought a bed and it had arrived damaged.l paid for a bed I can't sleep on. I paid for it on credit. I am calling the credit card. Company to have this bed refunded back to me. Glad art vanis closing their doors . They sell nothing but junk

no surprise they are going out of business. we bought bed and couch. with in 6 months they both were broke. both had bad cheap knotty wood inside. we had to pay for re-delivery under the warranty. the box spring broke again. they told us it was not a re-start on the warranty and did not replace it again. 2 yrs after we got the bed, we gave up and paid the dump to take the set. we bought a set at a resale shop.

I found my daughter on the floor today. Her side rail broke from the headboard. She bought this bedroom set less than 2 years ago. Less than 1 year old the middle skate broke. Call Art Van and was told that anything bought out of the clearance center has no warranty. So beware. I have some furniture I bought over 30 yrs that I still use. SHAMEFUL ART VAN.

I purchased a couch in November 2019, the original delivery date was supposed to be at end of December 2019. The date was then moved back three different times (beginning of February 2020, to the end of February 2020, and finally to March with no timeline whatsoever). I reached out to corporate, which literally did nothing in terms of holding their manufacturer to any standard to retrieve a delivery date, which was over a 1/3 of a year. This company did nothing to try and make up for the continual lies/misinformation with the delivery date. In fact, I reached out to have management contact me mid January, just to be put on a waiting list and never received a call - the same happened today and finally I had enough and asked for a refund. I would strongly encourage anyone seeking furniture to shop somewhere else to avoid having to experience any of this. This is by far the worst experience I have ever had with any furniture store.

We had a great experience at Art Van location in schaumburg, IL. We were looking for a full size sleeper for our loft. we looked around and were able to find one at this location. the sales person Maria Padilla was great, patient and paid attention to our needs. We got our delivery yesterday and could not be happier

Worst customer service ever. purchased an expensive bed with a 10 year warranty after 2 years both sides of the bed are sinking with a lump in the middle . After they look at it twice 6 month apart I was told they would not take care of the problem so disappointed. Beware before you purchase anything from a company that doesn’t honor the warranty.

I had a gentleman today deliver my couch. It wasn’t a easy delivery, he had to do a lot to prepare to safety get it into my basement. I cannot say enough about this delivery man. He truly went the extra mile I just wish I knew his name so he gets the proper credit he deserves. Thank you sir, you were fabulous.

My Mother got a bed from art van an been waiting 3 months for parts an she has MS an they keep giving us the run around about the parts!! 2-13-20