Art Van FurnitureReviews of artvan.com

I bought a bedroom set that wasn't cheap. The nightstand drawer fall apart in 3 months..Now the drawers in the dresser won't close all the way..No wonder they are filing bankruptcy!

Great customer service with excellent financing options BUT I Brought a twin recliner sofa in September 2019 it is now November 2019 I notice the seat cushion starting to sag. I'm greatly disappointed. I will not buy anymore furniture from Art Van

Waited 3 months for the delivery of our furniture. The motors that control the positioning do not work of both of the pieces of furniture. Now waiting for someone from the store to come and address the issues. Service company came repaired the sofa 3 days ago and the sofa is not working again. Service person needed to order a new motor for the loveseat just received. Now there is another 3 month wait for the replacement of the new back that is not working. Art Van came and picked up both the sofa and loveseat for return and credit

Product that I bought from Art Van was good. Problem was with the delivery. Whomever they use was very rude. Also they delivered a broken couch and tried to tell me they would fix it. Did not get a call from anyone in customer service. Then I was told it would take 6-8 weeks to fix the couch which is supposed to be brand new. When I called customer service they were very rude and told me this one time they would replace the couch. I told them I will never accept a delivery from you ever again unless the product is perfect. They can take it back to their warehouse. Finally I ordered a special order couch. I was told 6 to 8 weeks. Once again I called cause it had been 8 weeks and they told me it would be another 6 weeks. Oh and the bills for furniture arrive just fine so keep paying those. I would say everything that Art Van goes up front from their advertising to their stores is really nice. After that on the back end they are terrible to deal with.

I went into the Art Van store in Woodridge and purchased a bedroom set in April 2019. The staff at the store was extremely friendly and helpful. My furniture was delivered on April 26th. I had purchased a bedroom set, that had drawers under the bed. When the guys were setting up the bed it was noticed that one of the drawer handles were bent. He called immediately and a new handle was ordered. It is now June and still no replacement handle. I have now called 3 different times to find out where the handle is, as I cant open the drawer under the bed with no handle. First time I called I wad told that the part came in an I would be getting a tracking number soon. Nope never received the tracking number. That was 4 weeks ago. I again called May 24th and the girl on the phone was helpful. She emailed the manager of the department in which handles these issues and I was told I would get a call back. No call back! I called again 2 days ago and was told the part was in grand Rapids and the woman stated she left a message for the manager in grand rapids and I would get a call back the next day from someone.. surprise surprise NO call back. It is a fricking handle that could be easily sent directly to me, its not a whole huge piece of furniture. Absolutely poor service from the department that handles missing, defective parts. Store personnel were awesome... the rest of the experience Not so much. A call back would be appreciated. I will think twice about recommending this company based on the poor follow up!

Art Van delivery model is worst even charging so much amount. They can't adjust their timing as per your need and will be rude when you will ask for favor in case of any Emergency. I had doctor appointment and I requested to delivery in second half but they said they can't adjust their time and you have to receive product when they will come... Also if they delivery defected product then also their support group wouldn't take care and give another appointment to check.At the time of delivery I already told delivery person that this is defected piece and he said that he will put in note and I will get a call.. When I called service Dept they said that their technician will come and review then I said why it so because I bought new product and paid full price so I should get fresh piece then they said this our courtesy that we are sending another piece this time but next time we wouldn't do that.... This surprised me...after paying $130 we will not get fresh piece and if you will complain they might again question..... Really frustrated with Art Van furniture service and delivery... Wouldn't recommend to any one and wouldn't buy again....