Guest
The door was beautiful
The door was beautiful. Online information was not as accurate as it should have been
Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.
Artisan Hardware (artisanhardware.com) has 429 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing429 approved reviews, newest moderated first
Guest
The door was beautiful. Online information was not as accurate as it should have been
Guest
Door is beautiful, hardware is high quality - we are thrilled!
Chuck G.
Originally shipped wrong material and size. When notified, replaced promptly.
Guest
Fast honest service
Gennaro
We ordered a wood barn door with a frosted glass center. First of all it was $1600.00 the door and hardware came in with no instructions at all, and smelled like stain. They must of stained the wood on the door after the acid etched glass was in because the glass has stain all around where the glass meets the wood. I called the customer service department and was told somebody will call me back in the afternoon and nobody called me. I am in the commercial construction buisness for 30 years the $1600.00 is definitly on the high side and to see the quality and how the door came in was very disappointing
Response from Artisan HardwareMay 18, 2018
Hello Gennaro, First, I want to apologize for not getting back to you, there must have been a mix up on our part. We also have some cleaners available we could get to you to help clean off the glass. If you go on our website www.artisanhardware.com, under the support tab you will find all the instruction you'll need and if you need additional help feel free to contact Customer Service and we could walk you through the steps of the install. Please contact [email protected] and we will be sure help fix this problem. Thanks, Artisan Hardware
Guest , W. M.
Rolling door hardware I purchased was great quality , shipped immediately , and was reasonably priced . Very happy with company and service . W . Martinez
Guest
Above average product!
Guest
1. I ordered 2 x Stay Roller Guide but I got just 1. 2. I ordered Pre-Hung door. Vintage top mount has not been attached straight because of that, door has been cracked.
Response from Artisan HardwareMay 18, 2018
Hello Mr. Kuon, I am very sorry to hear about the bad experience that you had with our company. We must have missed one of the Stay Roller Guides in your order and the door might have got damaged in shipping, I apologize for the inconvenience and we can fix that for you. Please reach out to [email protected] and we can get this problem all sorted out. Thanks, Artisan Hardware