ARS/Rescue RooterReviews of ars.com

ARS is a great company they have a maintenance agreement which help with furnace repairs but today their employee MR Michael Dublin went to the top employee of the month in customer service brought them out to fall furnace cleaning three things were wrong with the furnace it 10 yrs old he even went and got the part and bought back and put it on the furnace he made sure that it was running well before he left he explained everything every step of the way what going on that what I called a great ARS employee thank you Michael

I bought an air conditioner system from them and they allowed the permit to lapse. Now I have a lien on my house and buyers threaten to not close the deal due to their incompetence. Attempts to rectify this took 2 wks. Now they sent another permit and I have to wait for City to inspect. City closed offices for 3 days!!!! This is horrendous service.

I’ve used ARS for a couple of years, have had a heat pump system installed, a couple of air scrubbers and a repair. I do not recommend them. The technicians are competent, but they always press to sell something beyond the service. Their cost is high, bordering on gouging. For example they charge nearly $800 to replace an air scrubber cell you can purchase for $150.

I had a Unit installed I was not happy with the out come they had to fix the 2nd day i would like to put pictures. And there was a dent on it. Its being over 24 hours I have no response from a manager 🙃. I have pictures Of unit how they lesat my ac outside. Was very unhappy with thus company, I expected more from ARS.

As of now ARS has not done anything to make this right. (Jan 7, 2023.) Instead it looks like they are just trying to rebrand to Yes! Air Conditioning & Plumbing If you see this, re-post your comments on YES! so they don't get away with the crap they've pulled. Don't trust this company if they mess up, they will sweep you under a rug and their GM in West Valley/ salt lake will not do anything to resolve their plumbers work. (They use a masters license to grant licensing to anyone that is willing to work for them, and don't really support that "anyone" to complete work properly.) For reference they quoted 3 weeks for a job, which ran upward $15,000 in which resulted in no productive work and even more damage was done to the property than work. 
They didn't finish the work within 8 months they were given to fix two bathrooms. I filed a complaint with BBB about an issue, BBB Complaint Case# 40228788. I'm paying on the bill now, and I've been ignored and closed/dropped by both BBB and ARS. According to: bbb.org overview-of-bbb-ratings 5. Failure to honor commitments to BBB. A business's BBB rating is lowered if a business does not honor its commitments to BBB, including commitments to abide by a mediation settlement or an arbitration award. According to: ars about-us / service-guarantee *If, for any reason, within one (1) year of the date of the original invoice, you are dissatisfied with our work in your home, we'll make every effort to meet your expectations, or remove your equipment (if applicable) and cheerfully refund 100% of your money.100% satisfaction guaranteed with our Exceptional Service Guarantee Why am I still paying for their destruction? Why do they still have a A+ Rating? (Is it because they disappeared for a week, and then paid their BBB bill again?) I have screenshots showing the BBB website stating "We're sorry, we found no results for for "ARS Rescue Rooter" in "Salt Lake City, UT"" as well as many other searches for their business... around the time the case was closed. I've been ignored by ARS/Memphis, and now the BBB case 40228788 is 'closed' without a conclusion at this point, and they still have an A+ Rating. Due to this I do not believe a complaint has been filed against ARS at this time.

had some duck work done at my sons house thursday september 15/2022and 16 Patrick and Eric was on time explained how they were going to do the work.They were very professional

I have had to have them out 5 times for the same issue. First thing, you get a call center; they are all mostly clueless. Parish was rude, & ill-trained. So, I hung up & called back. They say the tech will call about 30 before they show up, has only happened once. They completely lost the info on their first visit & would not make a "return" visit since, according to ARS, never happened! Luckily, the tech was chatty & we knew some information about him. One time I called to confirm the appointment & there was no record of us having one even though we had (this time) received an email confirmation. We started writing down names of who we talk to & who has come to "repair" the AC. We also take a picture of their truck. It is amazing hoe inept this entire company is & they are still in business.

Terrible customer service - the worst we have ever received. No resolution 6 weeks on from when the initial issue occurred. We recently purchased a house from a seller who has been a long time customer of ARS (around 5 years). She didn't think the upstairs bedroom was cooling correctly so she had ARS come out and look at the issue. They adjusted the damper on the HVAC system so the bedroom would cool normally. He also quoted her 2500 in work that needed to be done, and told her this could be done at a later date. The next morning, the seller noticed there was a water stain on the kitchen ceiling exactly below where the overflow pan sits. This was around the kitchen in-ceiling lights which is obviously dangerous. She called ARS again letting them know the situation and that whatever the service guy did, caused the pan to overflow. ARS sent the technician out again and he adjusted the damper for a second time, and told the seller no more water would spill into the pan, and that the work needed could be done at a later date. The head office also told the seller they would fix the damage done to the kitchen ceiling, since this occurred after they came out the first time and adjusted the damper. Unfortunately, all of this occurred the week before we moved into the new home. The seller and her agent were great at trying to follow up with ARS and were told numerous times they were looking into it. It was also suggested she got someone to fix the ceiling, and they would reimburse her. This was declined, and ARS agreed to sort and fix on their end. We moved into the house and continued to follow up with ARS. After numerous calls with the regular service desk (who didn’t have a clear understanding of what was going on, or took the time to care what was happening), we were told to contact the manager Katie. We are yet to ever talk to her, or receive a phone call back from her. I’m not even 100% sure she exists. We were called by Chris (the technician who originally came out) who explained what had happened and did confirm the sellers story. He said to call the ARS office again to discuss fixing the ceiling. Upon calling, we were given the head office details. We contacted the head office and were assured this would be escalated to the higher up managers. We were told to send pictures of the damage despite the technician already coming to see the damage in person. We sent the pictures over and it was confirmed they received them. We were told we would have contact by EOD the day after. Days went by, so we followed up again and were told they would escalate it again. Again we did not receive a call back so we followed up. This time we received a phone call back, and were then told they were unable to discuss the issue with us since the seller was the customer. We explained how we have been contacting and speaking with numerous people at ARS already, so we’re confused as to why we were only being told this now. The manager representative said they had contacted the seller and her agent. We spoke with the seller and agent and confirmed this never happened. They have since tried to contact ARS again to discuss, but have been ignored. Despite being told ARS couldn’t speak to us, we got a call from the head technician named Brian and were told the original technician who visited the house shouldn’t have came back the second time. Apparently he’s no longer with the company (probably not true). We explained that point was mute, since he did come back, and the work he did caused damage to the ceiling. We were told that he would contact the GM and he would personally get back to us which of course, never happened. We have called numerous times since, and are continuously given the run around. We are first time home buyers, and would have continued to use their services in the future had we had a good experience with them. They have zero respect for anyones time. We have wasted HOURS trying to get answers and to have them deliver on their promise. Over 20 phone calls from us, and numerous calls from the seller and her agent. They do not care at all. We will be taking our business else where to a company that actually cares and are competent in their work. We are forced to find someone else to fix the ceiling which they promised to fix due to their negligence which caused the issue in the first place. As first time home buyers, this puts an additional financial burden on an already expensive time, through no fault of our own.