ARS/Rescue RooterReviews of ars.com

Spent $24,000 with ARS Mannassas when we installed three new units 4 years ago. Two units were for the house and one for the wine fridge. We have been customers of ARS for the last 15 years. They provide our semi-annual maintenance and had also installed our first units. The wine unit stopped working two weeks ago. We had ARS come take a look at it for $89. They let me know the fridgerant was completely empty… for $600 they could find out where the leak was. It will then cost about $3500-$5500 to fix the unit out of pocket regardless of the 10 part warranty. The repair man said that it was extremely high rate. We attempted to contact the manager four times without a return call. Although they are still scheduled to come to our house tomorrow for the semi-annual maintenance. After the 5th attempt (today) the manager accepted our call. The manager was unapologetic, unprofessional, rude, and not customer service oriented. When we purchased our three units 4 years ago we had agreed to a unit for the cellar. After ARS pulled out our current unit they realized that the unit they had specked out and that they sold us wouldn’t work in our house. They came up with a plan b unit that they said was same quality and that would work with our house. This is the unit that is now broken. After all our years as customers, all the money we have spent with this company I would have expected more from the management team. I understand it is not the mangers fault the unit broke but the attitude, lack of respect and sense of customer service was appalling. I highly recommend that you look elsewhere if you are interested in purchasing or servicing your units! This is no longer a company we will be working with.

ARS Employee Antonio was on time and respectful; the work was very Professional. My Air conditioner is running like new. Thanks, Antonio

Spent 11,000$ on ARS installed unit 4 years ago. It’s already broken down they quoted me an insanely high price to fix it. I decided against the quote and they still charged me 90$ just to look at it. Also arrived one hour past the 12-4 window. I do not recommend this company.

They installed a mini split AC in my house years ago and they seemed like a descent company. I had a maintenance contract with them on the unit since they require a lot of maintenance and they had one expert on staff. It appears he left the company (was given the run around about his status by different employees). They sent a technician out named Dakota who was a pushy salesman in disguise. Told me my working AC needed $4k in repairs without bothering to turn on the unit. They dragged cancelling out till I was billed again for the maintenance plan but refused to refund the payment. Was promised multiple times a manager would call me back over the last month but never happened. DO NOT DO BUSINESS WITH THEM.

I used ARS for 1 year and was a member of their pro service plan. ARS proved good at selling me things I didn't need and bad at actually fixing broken hvacs. They don't stand by their work. If you pay them to fix something and its not fixed, you will have to keep paying them to try to fix it. Here is my ARS nightmare: - 2 year-old unit was not blowing cold air. - The first time they came out and said the relay was broken. - They came a week later to fix the relay, and said the blower motor was broken. - They came a week later to fix the blower motor : $600 - Unit still didn't blow cold air. - The came back to take another look - this time, they said the issue was the thermostat and low freon. $500 thermostat + 200 for extra freon. - Unit still was not blowing cold air. - ARS came back out to look, this time they said the problem is the relay (ARGHHH). - A week later ARS came back to replace the relay. ($500) - Unit still didn't blow cold air. - I called them and said I wanted my money back. The representative said management was busy and that she would call me back. - Update: 3 weeks later and still no call back. Conclusion: if you have a lot of money that you don't want and love sleeping in blazing hot rooms -- ARS is your choice.

Clowns ! They don't know how to submit permits to the City or which city to even file. The started the job and now waiting for City inspection to complete. Wait MONTHS and they blame the City for delays. Not a chance, I called the City and ARS didn't even file the permit correctly and NO-ONE at ARS ever follows up or takes responsibility. Called them over 15 times now. Now I have 2 ten foot holes in my front yard, earth mound killing my lawn. And ARS are a complete joke. Their Satisfaction guaranteed isn't worth the paper it's scribbled on. Will not use nor recommend for anything other than a toilet unblock.

Had tech scheduled to be out by 1pm at the latest. got a call at 12:30 would be out in 30 minutes.almost 2pm still not here.had to reschedule. This has happened numerous times over & over. Rude customer service when they called back to reschedule.

Without consulting me, ARS pulled a county permit for installing a cooling system for a farm outbuilding. Now I’ve got to go through an unnecessary inspection.