ARS/Rescue RooterReviews of ars.com

Paid for yearly maintenance on April 15, the tech fail to tell me the Freon level was low after i purposely asked him about the freon level. A month later i had to call another company to put 2lbs of Freon in the system. The Ars tech also failed to clean the drain line which started leaking in the return. Called Ars back out they charged me $534 plus $119 trip charge to clean the drain line. This is after they stud me up twice on service calls. They didn't even offer to refund the maintenance fee i had already paid. I feel like they completely ripped me off and i will never ever call ARS for anything ever again.

To be honest. I dont even know where to start. When my AC went out in the end of May and the house started to get hot the only thing I thought about was how to get the house cold because of my animals. So after making a few calls and nobody was available ARS answered my call. Their response and appraisal went about without a hitch. Install took a good day with 2 people. Even tho those 2 installers damaged the house the AC got installed fairly easy. Tooke me several calls and weeks to get the wood which they broke to get fixed but more about that later. Anyway. I got all kinds of fancy warranty certifications on paper. Anyway. 1 week after the install I had to call because the AC was not going down to the desired temperature. A service guy came to the house, walked in and changed the temp and walked back out. Never looked at the unit. That didnt fix anything. So we called back and they brought in a "Expert" or so he called himself. He was at the house for about 45 min.... 2 weeks later we had the same issue. Temperature not reaching desired grade. This time we had a local service manager come buy. Long story short. Today is the 3rd of July. Its been 5 weeks with this "new" system and we are about to have our 4th service call with a brand new system. No. This system needs to be either picked up and uninstalled or replaced. Not happy.

Late last year, these guys sent someone to replace my old water heater....heater works great, but 5 months later, while getting a new air unit installed, it was discovered that the ARS guy had punctured my freon line and gave my lame stories about why they couldn't repair it, however they sent some guy over after waiting a whole day to explain to me to take pictures of the damage and send it to their email which I did...they said they would contact me about reimbursement, which they have not.....have been given the runaround for more than a month...the company that actually repaired it and myself have been waiting in good faith for more than a month with no response...am considering legal action...I mean, how can a company cause damage on an installation project and not own up to it? Will also contact the BBB, because this is getting ridiculous , dealing with these folks.......and yes, I do intend on proceeding with action.

Absolute WORST ac company in florida. 8k repairs in 4 years. The office manage told me ac units break and to deal with it. Everyone that moves down here that asks we tell them to avoid ars at all costs

ARS installed two air conditioners for me. In a couple of months the one thermostat was not working properly. I called ARS and they sent a man to my house. I could not get him to understand what was wrong, so I ask them to send another technician. He was to come the next day between 2 and 6,but he never showed up. This was about two weeks ago and I have heard nothing. Owe I forgot they already got their money.

ARS/Rescue Rooters Miami sent unlicensed plumber to replace hot water tank. He did not flush pipeline after installation and clogged up two bathroom showers, every faucet, kitchen sink and dishwasher. It cost me over $7,000 to fix all problems. They have very bad management. Very bad customer service. They all are rude and disrespectful. They turning this great country to a 3d world country.

I called Home Depot to schedule an AC maintenance. They use ARS/Rescue Rooter. They couldn't come the same day and scheduled for a couple days later. No problem. The morning of the appointment, they called me and said that the technicians were too busy with emergencies to do the AC maintenance and rescheduled for two days later. Two days later came and they called again, stating that they were doing emergencies and had to reschedule for the day after. I asked for the earliest shift so they wouldn't get busy and not come. It was almost the end of the time they were supposed to be at my house and they called me again. This time, they had emergencies and couldn't come until the afternoon. I mentioned they had cancelled 3 times and they indicated they would be there. Well, they never showed up and at 5:30 I called. When they checked they found that the technician was busy and couldn't make it to my house for several days. I said forget it. I rescheduled with another company. WHAT HORRIBLE SERVICE. It's amazing that they have any business and that Home Depot uses them.

When the Tech's left they left two huge tire tracks in my yard. It had just rained, and the ground was soaking wet, so the ruts were pretty bad. I immediately took photos and sent them to the manager on her cell phone. She replied that her supervisor would contact me shortly. After 2 business days no one had contacted me, and I texted her again. This time I didn't hear back from her. It's been over a week since I informed ARS. I guess they have so many customers they don't have to... BYE BYE ARS! Just so everyone knows, I have spent well over 15K with ARS...