ARS/Rescue RooterReviews of ars.com

Installation team was AWESOME. 24/7 service is a joke. 1st you don't talk to a person it is AI, next you get a 4 hour window, then they call before they come out and the call went to spam so I didn't get it right away. I called back and they rescheduled me for the next day! Spent the night without AC! We are Christian and the salesman had some not so appealing language and was quite pushy.

This company is not trust worthy. Robbie; salesman is just about the sale. Call anytime (cell also) any concerns or questions. He’ll says he’ll be back 9/18/26 8am or before workers arrive to go over things with them. Couldn’t reach him by any phone and never say him again. No one showed by 8am. Office called they need to go back to another customer and they would arrive by 11am;11:30am I call office. Worker haven’t arrived. Linda ( manager; also lies.) says she will check and call back. Which comes at 12pm; workers on the way. Didn’t arrive until 1pm. They got busy removing, installing nee AC unit. They were nice; polite, & respectful of property. 9pm they say all is good and they would pick up old unit tomorrow morning. On 9/19/26 5am the attic is colder than the home. Call back and they will have them come back out this morning, didn’t arrive again until 1pm. 7 pm home still hot. They want to change out thermostat to force unit to work. I want to cancel at this point. Stated to manager that called about replacing thermostat. Now keep in mind I only have until tonight to cancel. They get some cool air, but they call it at 9 pm and someone else will pickup old unit tomorrow. Well 5am 9/20:26 home still can’t reach set temperature. Call office again spoke with Linda who says she’s a manager and because of all of the issues. She will send out someone today by 11 and mail me a check for $550. 00. It is now 9/3/26 and I haven’t seen any compensation of any kind. Service worker shows by 11:45am. Everything looks fine, but he’s back and forth from attic to outside unit for two hours. He can replace old thermostats back or pickup old unit. But he’ll remind some to pickup unit tomorrow. By the afternoon the unit is working properly. I have to call next to days to get someone to pickup old unit. Get a call back to make an appointment for some to pickup old unit; which has been out side this whole time. Lowe’s really can pick a much better company to partner with. I would not recommend A R S to anyone; enemy included. They provided the absolute worst service. Took them a whole week in 90 plus degree days to install and fix issues. I won’t call them for any other services they provide either, because of how awful this process was and you just can’t trust them to tell you the truth. They only want your money and they don’t care beyond that. I have reached out multiple time to speak with a manager, besides Linda of course. No one had reach back out. I do plan on reaching out to Lowe’s as well. Any company can do better than ARS. They’re just as expensive as other providers. Take my advice; spend your money somewhere else.

I need replacement pads for my AIR SCRUBBER SYSTEM YOU SOLD ME - AERUS MODEL # 9960052 WHICH I ORDERED July 6, 2026 & still have N O T received them. YOU SAID YOU HAD THEM. I found another Company to buy them from. D O NOT SEND THEM TO ME NOW -

I had a new complete HVAC unit installed in my home in early June. I was out of the country and another family member was home to approve and observe the installation on my behalf. I returned home the next week and had questions on the installation. I contacted ARS on 6/18/26 to review the installation with someone. Today is 8/19/26 and despite multiple calls to ARS customer service this review of the work that was done has yet to occur.

I felt that I was taken advantage of. Knowing that you need A/C with the Texas heat, I feel that I was overcharged for my unit replacement

I was told I needed a new Ac unit , which this one was only 9 yrs old. The guy was nice and tried to explain everything to me. I had a gut feeling I was being targeted cos I'm a woman. I even spoke to a salesman about a new one and felt pressured to buy one. I texted a friend and she told me to get a 2nd opinion and I did. He said everything was fine just needed to be flushed out.

We regularly have our HVAC serviced BY YOU. Part of this service, we're told, is clearing the drain line. Now, a month after a service, our HVAC stops cooling, and your tech finds our HVAC drain totally clogged, and charges a a lot of money to clear it. I, honestly, feel like I'm getting scammed by your regular service visits. Just don't see how it got completely clogged in such a short time. Looks, to me, like it was never properly serviced in the first place.

Delay in reparing our ac system caused us to have to endure the recent spell of extreme temperatures and high heat indexes without ac. Repair was delayed because first 2 technicians that were sent to us made incorrect diagnosis of the problem.