ARS/Rescue RooterReviews of ars.com

I had a man come out to look at my air conditioner. we found the problem. CLOGED DRAIN ! we fixed it ourselves, saving ourselves 300 + dollars. I had talked about a plan to save the cost of service, 19Dollars a month. I told the yes and in the same sentence I said NO i don't want it cancel that! Now a few months later they take a charge for that on my account. I call that a fraudulent charges. I contacted my bank and them to stop all payments to them. Next is the trouble shooter on W.R.A.L it will be all over the T.V. I want everyone to know just how LOW they are.

We ae currently going on our 20th day without AC. ARS left us without AC for 14 days in the past. ARS has blown off appointment after appointment and there Corporate office in Georgia doesn't care. We purchased a ten year parts and labor contract from them. They call and set appointments then no show. When they did show up on the 14th day with the brand new fan assembly the technicians wired it wrong and blew the control board on the brand new assembly. They said they would be back the following day that they had the part ordered right away. Six days later and a bunch of broken appointments and still no AC. Not even an explanation. Our house has been 91 degrees everyday at night 88 degrees. We are all getting sick. I am calling the attorney general's office tomorrow. No one else wants to help us hopefully they will. I am going to spread the word far and wide about this company. STAY AWAY!!!

I have waiting for almost a month for a quote, and I paid them 116.00 for it.

had service tech out to the house because of A/C problems they didn't fix any issues wanted to sell us new equipment, I've been in the trades over 40 years. I called for another A/C company for a second opinion they came out and fixed the A/C unit within one your.

I had ARS Rescue Rooter out today because my TRANE unit was not cooling properly. The technician said I needed refrigerant called 410a which is about $80 per pound installed. ARS wanted $1348 for 6 lbs of refrigerant and said I needed aprox. 3-4 pounds. My TRANE unit is 5 years old so I knew it didn't use the old refrigerant that is slightly more expensive than the 410a so this technician tried to rip off a senior citizen over $1000. He also stated I had a leak (another $200) plus up to $3500 for the repairs on the leak. Today I had a reputable company out. It was $75 for one pound of refrigerant I needed (not the 3 to 6lbs the tech said I needed) and $100 service call that included the fee to find the leak of which was under my TRANE warranty. Labor not included was $300. I was quoted up to $3500 for that $300 fix by ARS. I called corporate and they said that the prices come from the corporate headquarters and the fees they charge cover their overhead and expenses. They must have a jet for every employee that works for them. FYI DON'T USE THEM!

The initial responder was respectful and expressed a willingness to assist during my plumber emergency. His supervisor arrived and tried to gauge services. He expressed how bad my plumbing was at this newly purchased property . Instead of him trying to assist me with my immediate need , removing water from my basement and fixing the refrigerator line, he instead tried to take advantage of me and tell me that I needed the whole house repiped for $28,000. He did not care to help me with the immediate need. Instead it was an all or nothing attitude and I felt this was extremely unprofessional. I will never use this service again and I will encourage others not to as well

We had a new SpacePak AC System installed by ARS of Manassas in November of 2019. We noticed a leak in our bathroom under where the unit was installed in the attic on June 11, 2022. Upon looking in the attic, we saw that the system’s condensation drain line had been installed with a blow in it, causing water from the unit to leak back into our house. We of course turned off the AC to avoid further damage and immediately called ARS the next day to have someone come out and repair the system. While we were given an appointment for someone to come to our home four days later, we could never get anyone at ARS of Manassas to speak with us on the phone so we could explain the problem. We called repeatedly and were told each time that the management was in a meeting and would return our call, but they never did. Because we were not able to speak with someone beforehand, the technician that arrived was not aware of the details of our situation and was not prepared to repair the system. Upon inspecting the system, he immediately observed that the system had been installed to the condensation drainpipe incorrectly and that he would need to call another technician out to address the issue. Two and a half hours later the second technician arrived and agreed that the company had installed the system wrong, but also did not know how to fix the issue. Finally, after another two hours, a third technician was called to our home. This technician refused to fix the issue at all and claimed it was not ARS’s responsibility to fix their faulty workmanship. After ARS refused to take responsibility, we called a licensed HVAC company to look at the system and how it was installed. This company not only agreed that the system was installed improperly, they also flatly stated that the installation of the system by ARS violated multiple building codes. Worried about the mold from the leak, we had Servpro do an inspection and they confirmed that we did have mold and it was caused by the faulty installation of the system by ARS to the drainpipe. Throughout this entire process we have repeatedly attempted to reach out to ARS so that they can fix the install and address the mold. When we were able to speak with someone at ARS we always received the same response, “someone will call you back within 48 hours.” These calls NEVER came. First, we were told by the manager of ARS of Manassas, Marisa, that Paula in quality assurance would call. Nope. Then we were told by Teisha that Sybyl Herber, their analyst, would call. Nope, didn’t happen. We finally spoke with someone named Tina, who mistakenly thought we had an unpaid service bill and, after explaining the situation to her, she promised us that Mike Lindsay, the Operational Manager would return our call within 48 hours. Well of course, he also never called. They claim they provide a 100% money back guarantee, but they will not even return your calls or accept responsibility for the damage they 100% caused by their own negligence. We have now been without AC, in 90+ degree weather, for over a month as this process has dragged on. I literally have nothing to recommend about ARS. Their work is so bad as to violate multiple building codes. You can’t get anyone on the phone and when you finally do, they refuse to take responsibility for their shoddy work. I would never have expected a company as big as ARS to be so dishonest.

ARS put in my Central Air last July. I hired them through Home Depot here in the San Diego California area. I was happy with the installation and the installers. They got my job done within two weeks after signing the contract. Pretty fast. Well it's almost a year and I've been trying to get them to come and due a routine inspection of my system to make sure things are in good standing in case I have any warranty issues later on. I scheduled an apt. back in May and the day of the appointment I had to call them to find out where the technician was. They apologized and said they had a new company taking over the scheduling for this and to contact them. I did and they said the tech's were too busy with emergencies and could not come out that day. Of course I took time off of work to be here for this. We rescheduled. They called me the day before that appt. and had to reschedule again due to emergencies. This has happened 5 times now they keep rescheduling even when they say they put me at a high priority due to my inconvenience. I cancelled the whole deal and will be looking to have the inspection done by another company. It's my fault for trusting Home Depot after not using them for a number of years. Looks like nothing has changed.