ARS/Rescue RooterReviews of ars.com

The young man has showed up was great. He worked the issue real quick showed me what the problem was and was gone in no time of a wonderful young man wished I could remember his name.

The techs did not light my hot water heater!!

My brand new (May 25) a/c unit went out on July 3. After 5 service calls (and 2 no shows), it is still not repaired. 4 days ago, on July 10, we asked them to replace the unit. Since then, no one has returned our calls. That’s nearly 2 weeks in July in NC with no A/C (after spending 18k) with no resolution in sight.

Repairman was excellent corrected the problem . Would like him to return if needed.

DO NOT USE THIS COMPANY for HVAC needs. Had new unit installed May 7 2026. Installation was horrible, techs were no good. Still working on a resolution after 4 visits. No one wants to take responsibility. Request manger call, didn’t get. Sent in a negative review, finally got a response. Provided number to call back, it did not go to person they said I needed to talk to. Worst customer service ever for a $15k unit. Installers set AC to the wrong tonnage. This caused a duct to blow out. Was cooling my attic for about 2 weeks. Had tech come out. He said the install was nowhere near their standards. Said a reinstall team would come. Took a day or two, same bozo install tech came out (even though I said I did not want). Figured he would see all the stuff that needed redone from ticket. Took his word for it. Issues still happening. Went on attic to inspect, duct work seals coming no undone, damper flap still not right and on ground. 4 th visit. Was told manager would call and appointment made. Nope! Had to call myself to schedule. Not feeling good about it at all. And the other worst part, my attic was left a disaster with boxes, paperwork, loose screws, non used wires everywhere! Total lack of professionalism and respect for my property. DO NOT USE THIS LOW RENT COMPANY.

Walter was very quick and professional when installing my AC.

They did a great job! Explained everything and were very professional.

What a great experience! from Project Management with Ryan Booth, to the install of our new furnace and AC unit, Lauren was able to get us installed sooner, and John and Kenny could not have been more knowledgeable, nice and professional doing the actual install. Their work was meticulous, and they were very clean, they answered ALL of our numerous questions. We are AJ Perri fans and customers for life!