ARS/Rescue RooterReviews of ars.com

Unfortunately, my experience with this company has been very disappointing. After installing a new mini-split in my garage, I discovered a visibly damaged outdoor fan guard, water collecting beneath the outdoor unit, incomplete exterior line covering, and a breaker that their team said needed to be corrected by an electrician. None of these concerns were explained before the installers left. I emailed the company with photos but received no response. I then scheduled a service appointment for the following day. No technician showed up, and no one contacted me to cancel or provide an update. I called the office three times and was repeatedly told someone would call me with an ETA, but no one ever did. The poor workmanship, missed appointment, and lack of communication are unacceptable—especially for a brand-new installation. I cannot recommend this company based on my experience.

⭐⭐⭐⭐⭐ After being disappointed by two previous A/C technicians, I was beginning to lose hope. Then Joel Castillo came to my home, and everything changed. Joel was incredibly professional, knowledgeable, and honest. He performed a thorough assessment of my air conditioning system and immediately identified the problem. His diagnosis was right on the money. He explained everything in a way that made me feel comfortable and confident that my system was finally in the right hands. What impressed me even more was his dedication. He returned the very next day after picking up the necessary parts and completed the repair without delay. Thanks to Joel, my family is no longer suffering in the 98-degree Miami heat. We finally have our air conditioning back, and I couldn’t be more grateful. Joel is an outstanding technician and a true asset to ARS. His professionalism, expertise, and genuine care for his customers are exactly what every service company should strive for. I sincerely hope he stays with this company for many years because he is one of the best representatives they could ever have. Thank you, Joel, for taking such great care of my family. You have earned a customer for life!

Total Comfort arrived at my house a few hours after calling them. The tech arrived and diagnosed the problem. Unfortunately, the remedy was a new HVAC system. All of the employees were polite, professional and prompt. I would highly recommend Total Comfort for HVAC repair work.

Very informative and friendly technician, he provided excellent information about the cooling system and recommendations for simple maintenance. He was very thorough, showed me picture of the coils and ducts and provided reasonable expectations for the life of the system and possible issues to look for.

Good tech, polite and equipment aware

David and Omar, where both great. Very knowledgeable and friendly. They both worked very hard and got the job done in a timely manner. They also explained to me anything I asked. Great installers!!

Always love the service I get from the whole company

My AC went out after hours,called many companies that say they offer 24hr service,Beutler was the only one who actually had someone available, Ben arrived quickly,assessed the problem and my AC was fixed, very thankful!!