ArrtleReviews of arrtle.com

Response from ArrtleSep 20, 2026

We are truly sorry to read your review and sincerely apologize for the frustration and disappointment this has caused you. We will get back to you immediately once we receive updates from your bank. Could you please confirm whether your bank has reached out to us and the method they used to contact us? Please contact our customer service team directly and share your order details. This will help us locate your ticket and escalate it to the relevant team for priority review. We apologize again for your unpleasant experience and thank you for bringing this matter to our attention. We hope we get the chance to resolve this properly. Best regards, ARRTLE

Response from ArrtleSep 20, 2026

Thank you very much for bringing this to our attention. We deeply regret that slow responses from our customer service team, combined with negative feedback on the platform, led you to decide against a bulk purchasing partnership with us. We recognize the seriousness of the delays in our customer service response and are urgently optimizing our communication channels to improve the efficiency of client interactions. We value every piece of feedbackand are fully committed to rectifying the shortcomings in our service. If you have any purchasing needs in the future, we would welcome the opportunity to be considered again. Thank you for your feedback.

Response from ArrtleSep 15, 2026

Hi, We’re very sorry to hear about your experience and sincerely apologize for the extended wait and the frustration caused by the lack of a timely update. We understand your concern, especially after waiting for approximately three months without receiving the expected progress or a clear resolution. Regarding your refund request, due to an issue with the third-party payment provider previously used for certain orders, that payment channel is no longer available to us for directly managing the funds or processing refunds. For these orders, the refund therefore needs to be handled through the bank’s dispute/chargeback process. Once the dispute is initiated, we will cooperate with the bank throughout the process to assist with the refund. We sincerely regret that this situation has caused you so much frustration. We would like the opportunity to review your specific order and help move the matter toward a resolution. Please contact our Customer Service Team with your order number so we can look into the details and assist you further. Best regards, Customer Service Team ARRTLE

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize that, after our previous response indicating that our team would reach out, you still did not receive the follow-up you were expecting. We understand why this has been extremely frustrating, especially since you are still dealing with 3 bent chairs. You should not have had to repeatedly follow up with us regarding a product issue. We are very sorry for the lack of communication and for the inconvenience this has caused. We take your concern seriously and want to make sure the issue with the 3 chairs is properly reviewed and addressed. Please contact our Customer Service Team with your order information so we can locate your case and assist with the appropriate resolution. We sincerely regret that our previous follow-up did not happen as promised and apologize for letting you down. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize for the frustration and inconvenience you experienced with order AT102541. We understand that the order was placed in June and was originally expected to ship on August 9. Unfortunately, the order was delayed due to our current production and logistics backlog, and we recognize that the extended wait was far beyond the timeline you were originally given. We are especially sorry that you had difficulty reaching our customer service team by both phone and email. Regardless of the shipping delay, you should have received timely communication and a clear update regarding your order. We understand how frustrating it is to have paid in full and then be unable to get a response when you need an update. We take your feedback very seriously and are working to improve both our communication and order-status updates. We also regret that this experience has affected your confidence in working with Arrtle. We would appreciate the opportunity to review order AT102541 directly and work toward a resolution. Please contact our Customer Service Team with your order information so we can assist you further. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize for your experience and understand your frustration after waiting so long beyond the original estimated delivery date. We understand that you were initially provided with an estimated delivery date of June 28, and that after waiting an additional 65 days without receiving your order or a clear resolution, you ultimately decided to cancel. We completely understand why this extended uncertainty was disappointing. We also apologize for the issues you experienced with our tracking system and for the delays in receiving meaningful updates from our customer service team. You should have received clearer and more timely communication regarding your order status and expected timeline. Unfortunately, the order was affected by delays in our production and logistics process. We recognize that an explanation does not make the extended wait any less frustrating, and we sincerely regret that we were unable to meet the delivery expectations provided to you. We take your feedback regarding shipping lead times, tracking, and customer communication seriously and are continuing to work on improving these areas. We’re sorry that your experience with Arrtle did not meet your expectations, and we appreciate you taking the time to share your feedback. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We sincerely apologize for the lack of timely communication and understand how frustrating this situation must have been, especially with your project installation deadline approaching. We understand that you placed the order for 8 dining chairs in June and were originally provided with an estimated shipping date of August 9. Unfortunately, due to delays in our production and logistics process, the order did not ship according to that original estimate. We also sincerely apologize that your attempts to reach us by phone and email since August 5 did not receive the prompt response you deserved. We understand that having already paid in full, you understandably expected clear and timely updates regarding your order. Arrtle is a legitimate furniture company, and we take concerns regarding order fulfillment and customer communication very seriously. We regret that our communication in this case did not meet the level of service we aim to provide. We are reviewing the order status with our team and will work to provide the customer with a clear update and the latest available shipping information. We sincerely apologize for the inconvenience and frustration this delay has caused. Customer Service Team Arrtle

Response from ArrtleSep 14, 2026

Hi, We’re very sorry for the repeated changes to your estimated delivery timeline and completely understand your frustration after waiting approximately 120 days. Your order experienced delays due to an unusually high production volume and subsequent logistics and warehouse congestion. We understand that receiving revised estimates from July to August, then September and October, was understandably disappointing and frustrating. We respect your decision to cancel the order, and we sincerely apologize that we were unable to meet the delivery expectations we originally provided. We take your feedback seriously and are continuing to work with our production and logistics teams to improve our delivery estimates and reduce delays. Thank you for your patience, and we’re sorry that your experience with Arrtle did not meet your expectations. Customer Service Team Arrtle