ArrtleReviews of arrtle.com

Response from ArrtleSep 23, 2026

Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused and please accept our sincere apologies. We respect all legitimate refund requests and every eligible refund will be processed promptly. Please reach out to our support team using the contact information below, and our agents will respond and assist you in a timely manner. Email: [email protected] Phone: +1 888 661 7779 (Wed-Sun, 11:00 AM–8:00 PM ET) Phone: +1 888 734 2830 (Mon-Fri, 8:00 PM–5:30 AM ET) Sincerely, the Arrtle Customer Service Team

Response from ArrtleSep 21, 2026

We sincerely apologize after seeing your latest comments. Due to restrictions imposed by third-party payment channels, the refund was blocked and could not be returned directly to the original payment method. We have proposed a solution—initiating a transaction dispute with your card-issuing bank—and pledge to cooperate fully with the bank to resolve the issue. We have consistently responded to your inquiries and have never intentionally ignored your messages. To move the refund process forward, you will need to submit a transaction dispute claim to your bank. We stand ready to provide the bank with all relevant order details to expedite the review process and ensure the funds are returned as quickly as possible. We have noted your multiple messages. We previously provided a solution and kindly ask that you proceed with the refund in accordance with that plan,and we will cooperate with the bank to assist with the refund process. Sincerely, the Arrtle Customer Service Team

Response from ArrtleSep 20, 2026

We feel deeply regret to hear about your experience, we take the issues you have raised seriously and sincerely apologize. To resolve this matter quickly, please contact us with your order number so that we can promptly review your order details and the issue at hand. Our after-sales team will contact you within 1–2 business days to discuss the situation and find the most suitable and comprehensive solution. Thank you for your patience. Sincerely, the Arrtle Customer Service Team

Response from ArrtleSep 20, 2026

Hi, Thank you very much for your interest. We sincerely regret learning that negative customer feedback on the platform led you to decide against proceeding with a procurement partnership. We value all reasonable customer feedback—including criticism—and are committed to promptly rectifying issues when they arise. We are currently expediting improvements to our communication channels and enhancing the efficiency of our customer interactions. We take every piece of feedback seriously; at the same time, we believe potential clients should have access to the full, accurate details of an incident rather than relying solely on generalized statements or conclusions. We are fully dedicated to addressing and resolving existing service shortcomings. If you have any procurement needs in the future, please do not hesitate to contact us again. Thank you once more. Best regards, Arrtle Customer Care Team

Response from ArrtleSep 20, 2026

Hi, We are very sorry to hear about your experience. We understand the frustration this situation has caused, especially after you spent a significant amount of time waiting for and arranging the delivery. We take your feedback very seriously and are currently reviewing your order details and the issues you raised. Our after-sales team will contact you within 1–2 business days to discuss the matter and find the most suitable and comprehensive solution. Thank you for your patience. Best regards, Arrtle Customer Care Team

Response from ArrtleSep 20, 2026

Hi, We sincerely regret that you have had this experience; we take the issues you raised very seriously and offer our deepest apologies. We certainly did not intend to overlook your concerns. We are treating the reported issues—specifically the lack of email responses and the stalled order—with great importance. We would like to review the details of your situation and the communication history so that we can resolve the issues and find an appropriate solution. To protect your privacy, we will not discuss your order details or payment information publicly. Please contact our customer service team directly and provide your order number so that we can locate your case and forward it to the relevant team for review. We deeply apologize for the inconvenience you have faced and appreciate you bringing this to our attention. We hope for the opportunity to resolve this matter properly. A dedicated representative will contact you within 24 hours to verify the order status, arrange for shipment or a full refund, and explain why your previous emails went unanswered. Best regards, Arrtle Customer Care Team

Response from ArrtleSep 20, 2026

Hi, We sincerely apologize for your shopping experience. We understand your frustration regarding the non-receipt of your furniture and the inability to obtain a refund. We take your feedback very seriously; to resolve this immediately, please provide your order number via email or Trustpilot. We will verify the order status, proactively update you on the shipping progress or refund options, and do our utmost to properly resolve the issue. We value legitimate customer feedback and are always committed to rectifying issues promptly. We are deeply sorry that your shopping experience with Arrtle fell short of your expectations, and we thank you for taking the time to share your feedback. Best regards, Arrtle Customer Care Team

Response from ArrtleSep 20, 2026

We have carefully reviewed your feedback and fully understand—and sincerely apologize for—the frustration caused by the delay in shipping your order and the failure to process your refund in a timely manner. Arrtle is a legitimate furniture brand, and we value every customer's order and concerns. We actively monitor the status of all shipments and refunds; while delays can occur due to factors such as production schedules, logistics, or technical issues with payment channels, we have never intentionally refused to ship an order or issue a refund. To resolve this immediately, please provide your order number via email or Trustpilot. We will verify the status and proactively update you on the shipping progress or refund arrangements, doing our utmost to properly resolve the issue. We value all reasonable customer feedback—including criticism—and are always committed to rectifying problems promptly. We understand that words alone cannot make up for your disappointment, but we hope to regain your trust through our actions. Please accept our sincere apologies once again. Best regards, Customer Service Team ARRTLE