M. R.
Long wait and didn’t receive order
After 10 weeks and my order status continuously saying “shipping ASAP” I reached out for them to tell me they don’t have my payment, and to dispute the charge. You clearly have access to my order details, so as a company if you have issues with your payment portal or whatever its on YOU to reach out to your customers about it. Absolute joke and waste of time/money.
Response from ArrtleOct 23, 2026
Thank you for your feedback. We have recently received multiple repetitive negative reviews targeting our brand, which we believe originate from unfair competitive behavior, and we reserve all rights to take legal action. Sadly, many genuine positive reviews from our real customers have not been retained. We would like to clarify this for all shoppers: Our official estimated delivery time is **6–10 weeks**, and most orders arrive within 7–8 weeks. We offer a 60‑day hassle‑free free refund service for customers unsatisfied after receiving their items. All eligible refund requests are processed promptly, and we respect all legitimate refund claims. At ARRTLE, we always strive to deliver quality customer service. Customers who contact us will receive timely responses, and we will work diligently to find proper solutions. We value sincere feedback from customers, including critical comments, and we are ready to make corrections when issues occur. We believe prospective buyers deserve full and accurate information rather than only partial statements. We invite this reviewer to get in touch with us directly so we can review their case carefully and find the best resolution together. Best regards, ARRTLE Customer Support