Brian H.
Low Quality, Poor customer service
Aside from long shipping times, we discovered that the table top that was preassembled had screws that were already rusted. Contacting customer service, they promised to send out replacement hardware but never did. They promised a 10% refund due to the quality issues which also never arrived. Delivery of replacement parts was attempted once at 1150pm at night with a driver calling for entry. No attempt at redelivery has been made. For the refund, I was told I needed to contact my bank to initiate it and they couldn't simply issue a credit or refund. That should never be the process.
Response from ArrtleMay 6, 2026
We’re very sorry for the experience you’ve had and sincerely apologize for the inconvenience caused. Regarding the refund, we did send you an email with instructions previously. As for the replacement hardware, our records show that the shipment was unfortunately refused. We also sincerely apologize for the long delay with the replacement—this is not the experience we aim to provide. We’ve reached out to you again via email to follow up and provide a solution. Please kindly reply to our email so we can resolve this for you as soon as possible.



