ArrtleReviews of arrtle.com

Response from ArrtleOct 24, 2026

Dear Customer, Thank you for sharing your feedback! We appreciate your patience and are glad to hear that you find the quality of our product reasonable for the price. We’re sorry to hear that you encountered a minor issue and apologize for any inconvenience it may have caused. For reference, our estimated delivery time is 6–10 weeks, with most orders arriving within 7–8 weeks. This estimated delivery timeline is also stated on our website for customers’ reference. Your feedback is valuable to us, and we will continue working to improve our products and customer experience. If you have any further questions or concerns, please feel free to contact us at [email protected]. We’ll be happy to assist you! Best regards, ARRTLE Customer Support Team

Response from ArrtleOct 23, 2026

Thank you for your feedback. We have recently received multiple repetitive negative reviews targeting our brand, which we believe originate from unfair competitive behavior, and we reserve all rights to take legal action. Sadly, many genuine positive reviews from our real customers have not been retained. We would like to clarify this for all shoppers: Our official estimated delivery time is **6–10 weeks**, and most orders arrive within 7–8 weeks. We offer a 60‑day hassle‑free free refund service for customers unsatisfied after receiving their items. All eligible refund requests are processed promptly, and we respect all legitimate refund claims. At ARRTLE, we always strive to deliver quality customer service. Customers who contact us will receive timely responses, and we will work diligently to find proper solutions. We value sincere feedback from customers, including critical comments, and we are ready to make corrections when issues occur. We believe prospective buyers deserve full and accurate information rather than only partial statements. We invite this reviewer to get in touch with us directly so we can review their case carefully and find the best resolution together. Best regards, ARRTLE Customer Support

Response from ArrtleOct 22, 2026

Dear Customer, We’re sorry your package arrived in such poor condition, but we’re glad our customer service team was able to assist you promptly and arrange a replacement. Thank you for your patience and for giving us the opportunity to make things right! If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected]. We’re always happy to help! Best regards, ARRTLE Customer Support Team

Response from ArrtleOct 21, 2026

Dear Customer, Thank you so much for sharing your feedback with us. We’re sorry the estimated delivery window didn’t fit your schedule for your table order from September, and we understand you had to cancel due to your tight timeline. We’d like to gently clarify that your delivery timeframe was within the lead time we list on our website. While there was no delay from our side, we recognize this waiting period still wasn’t ideal for you. We’re glad we were able to get your refund processed quickly. We will continue working to improve our service. Thank you again for your feedback and understanding. We look forward to serving you better in the future. Best regards, ARRTLE Customer Team

Response from ArrtleOct 18, 2026

Dear Customer, Thank you for sharing your honest feedback with us. We sincerely apologize that the shipping process took longer than expected and that you noticed a slight imperfection in your item upon arrival. We understand how disappointing these issues can be, and we appreciate your understanding. We're glad to hear that you find the overall quality reasonable. Our estimated delivery time is 6–10 weeks, with most orders arriving within 7–8 weeks. However, please note that delivery may take longer for remote areas. Regarding the imperfection you mentioned, could you please provide us with more details about the issue and attach a few photos showing the imperfection? Kindly email us at [email protected] with your order number so our team can review the matter and assist you in finding an appropriate solution. Thank you again for your patience and for giving us the opportunity to address your concerns. We value your feedback and remain committed to improving our products and customer service. Best regards, ARRTLE Customer Support Team

Response from ArrtleOct 17, 2026

Dear Customer, Thank you for sharing your feedback! We're delighted to hear that your table arrived on schedule and that you had a great delivery experience. However, we're sorry to hear that the hardware kit for the table legs was missing from the box. We understand how inconvenient this must be and would be happy to help resolve the issue. Please contact us directly at [email protected] and include your order number so our team can look into this matter and assist you further. Thank you for your understanding. We look forward to helping you get everything sorted out! Best regards, ARRTLE Customer Support Team

Response from ArrtleOct 14, 2026

This review is suspected to be from a competitor. We have noticed repeated negative postings about our store coming from multiple separate accounts. We reserve our legal rights regarding such unfair competitive conduct. We provide a 60-day fast free refund service for customers who are unsatisfied after receiving their items. All qualifying refund requests are handled promptly. We honor legitimate refund claims, and card issuers also protect consumers and do not support unreasonable refusal of refunds. If you are a genuine customer experiencing any order issues, please reach out to us at our official email [email protected], and we will gladly assist you.

Response from ArrtleOct 14, 2026

Dear Customer, Thank you so much for your honest feedback. We sincerely apologize that the shipping time exceeded your expectation and there was a minor flaw when the item arrived. We are glad to hear that you are satisfied with the overall quality. Our estimated delivery is 6–10 weeks, and most orders arrive within 7–8 weeks. Please note that delays may occur for remote areas. Please email us at [email protected] with your order number and photos of the flaw, we will discuss a proper solution with you. Sincerely, ARRTLE Customer Service Team