Arrtle — Where Art Lives.Arrtle is a home design brand committed to bringing warmth, comfort, and artistic beauty into everyday living. We believe home should feel meaningful — not just furnished.We work directly with trusted manufacturers and skilled craftspeople to ensure every piece is thoughtfully designed and made to last. Each product undergoes 100% full quality inspection, accompanied by a personal quality report and independent test record.We value every customer’s voice — many of our improvements come directly from real home feedback shared by families around the world.Choosing Arrtle means choosing peace of mind, lasting comfort, and a home that feels like art.
Arrtle (arrtle.com) has 46 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
arrtle.com
Website
arrtle.com
Category
Furniture Stores
Location
Denver, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered a Coffee Table in January and now it is October , there are saying they never received the money what is not true, they never kept in Contact no information now i have to fight for my money do not order there
Response from ArrtleOct 13, 2026
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: [email protected]
Phone: +1 888 661 7779 (Wed-Sun, 11:00 AM–8:00 PM ET)
Phone: +1 888 734 2830 (Mon-Fri, 8:00 PM–5:30 AM ET)
Best regards,
ARRTLE Customer Service Team
HL
Harold L.
NEVER EVER BUY FROM THIS COMPANY THEY…
NEVER EVER BUY FROM THIS COMPANY THEY ARE FULL OF ………
Ordered in June they waited till sept to tell me they never received payment from third party. This is after saying order being processed. Order at warehouse waiting confirmed delivery address than after a month could no process order for lack of payment.
PLEASE DO YOURSELF A HUGE FAVOR STAYAWAY FROM THIS COMPANY
Response from ArrtleOct 6, 2026
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: [email protected]
Phone: +1 888 661 7779 (Wed-Sun, 11:00 AM–8:00 PM ET)
Phone: +1 888 734 2830 (Mon-Fri, 8:00 PM–5:30 AM ET)
Best regards,
ARRTLE
EL
EL
DEFINITELY A SCAM
DEFINITELY A SCAM. Purchased 2 chairs. After 4 months of waiting and stringing me along (THEY CLAIMED THERE WERE LONG SHIPPING DELAYS) they advised that they no longer have a relationship with their payment processor. They advised me to get a refund form MY credit card company. TOTAL SCAM.
Response from ArrtleOct 6, 2026
Dear Customer,
We sincerely apologize for the frustration and disappointment you experienced. We understand how concerning it is to wait several months for an order and then receive an unexpected update regarding the payment platform.
To clarify, the issue was caused by technical problems with our former third-party payment processor. ARRTLE was unable to successfully receive or access the payment through that former payment channel, and we no longer have access to that system. This does not mean that you did not make the payment or that there was an issue with your credit card.
Because the former payment channel is no longer accessible to us, we are unable to process a direct refund from our end. Customers can initiate a dispute or transaction claim with their bank or payment provider, and once ARRTLE receives the official dispute notification, we will fully cooperate and provide any necessary information or documentation to assist with the process.
We sincerely regret that this situation was not communicated sooner and understand why the experience has caused frustration. We remain committed to cooperating with the customer's payment provider to help resolve the matter.
Sincerely,
ARRTLE Customer Service Team
BC
BCas
CUSTOMER SERVICE GHOSTING ME
CUSTOMER SERVICE GHOSTING ME
i ordered an accent chair on June 29. after no update about shipping or delays i reached out to customer service on August 24 in which i got a prompt response 2hrs later saying my order has completed production and is undergoing quality inspection. ok great no problem. here we are now Oct 1 and no update and customer service has not responded to 2 emails for some sort of update regarding shipment. after reading reviews here thinking its time to ask for refund and file dispute with credit card company :/
Response from ArrtleOct 1, 2026
Dear Customer,
We sincerely apologize for the lack of updates and for not receiving a response to your recent emails.
We completely understand your frustration, especially after waiting since June and being told in August that your order had completed production and was undergoing quality inspection.
We would be happy to look into your order and provide you with the most accurate update available. Could you please send us your order number through our official support email at [email protected]?
Once we receive your order details, our team will review the status and follow up with you as soon as possible.
We sincerely apologize again for the inconvenience and appreciate your patience.
Sincerely,
ARRTLE Customer Service Team
CK
Caren K.
We placed an order on May 24th and it…
We placed an order on May 24th and it is now October 1st. We ordered a chair for $2400. After six email exchanges about delivery and updates, we received an email yesterday saying that our payment didn’t go through (they confirmed prior that they received payment when our order was placed) and that they no longer had the chair we ordered. They also told us they had no way of correcting the refund because they had no access to that system and to take it up with our bank. They gave updates on production of the chair throughout this period so we were completely blindsided by this. We are now working through a refund but I would not order from this company at all. They wouldn’t even tell us where the product was shipping from. They told us it had to ship via boat and go through customs. They have completely scrubbed their site and no longer list the chair we ordered but a similar chair can now be found on Wayfair from a different company. This overall was a terrible experience and a terrible company.
Response from ArrtleOct 1, 2026
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
At ARRTLE, we always strive to provide high-quality products and a smooth shopping experience. We sincerely regret any inconvenience or frustration caused in this case. Your comments are very important to us, and we will continue to review and improve our products and services accordingly.
Thank you again for your feedback and understanding. We look forward to serving you better in the future.
Email: [email protected]
Phone: +1 888 661 7779 (Wed–Sun, 11:00 AM–8:00 PM ET)
Phone: +1 888 734 2830 (Mon–Fri, 8:00 PM–5:30 AM ET)
Kind regards,
ARRTLE Customer Care Team
JP
James P.
SCAM COMPANY
This place is an utter scam. DO NOT IRDER FROM THEM. THEY DO NOT HAVE THE PRODUCTS THEY ADVERTISE AND DO NOT DELIVER AND DO NOT REFUND,
Response from ArrtleSep 30, 2026
Hi there,
We are truly sorry to hear you had such a bad experience. This is not the service we aim to provide.
We would love to look into your case and help resolve this. Could you please send your order number to our official support email: [email protected]? Our team will check and follow up with you promptly.
Sincerely,
ARRTLE Customer Service Team
JG
Jane G.
Paid in March, no delivery, then told they "never received payment"
I ordered two bedside tables on March 20, 2026 and paid $837, and my card was charged right away. For six months, customer service sent me updates: final production, passed inspection, shipped to port, cleared US customs, and finally "arrived at our US warehouse" but held up by a backlog. They also offered me a 10% refund for the delay, which I never received.
When I asked for a tracking number and a delivery date, they told me they had never received my payment because of a "former third-party payment system" issue. They said they can't ship my order or refund me, and that I should dispute the charge with my bank. They also suggested I place a new order on their new website.
My card statement clearly shows the charge. I'm now disputing it with my card issuer. If you order from Arrtle, use a credit card so you have dispute protection, and keep every email.
Response from ArrtleSep 28, 2026
We are truly sorry to hear about your frustrating experience and sincerely apologize for all the trouble this has caused you.
We take your concerns seriously and want the chance to fully investigate your order. Since order and payment details are private, we cannot review your specific case here publicly.
Please email our customer service team directly at [email protected] with your order information and any supporting documents. Our team will look into your matter promptly and get back to you.
We hope we can resolve this for you.
Sincerely,
ARRTLE Customer Service Team
WD
Whitney D.
Horrendous Customer Service
On June 26, 2026, I ordered a sideboard from Arrtle (Order #AT201016) for $1,098, with delivery quoted at about 6 weeks. I never received a single proactive update from the company. Every piece of information I got came only because I reached out first.
When I asked for a status update in mid-August, I was told production was complete, the item was in quality inspection, and it would ship by ocean freight soon. They offered a 5% refund for the delay, but only after delivery. At the end of August I was told again that it was in the "final stage" of inspection. My follow-ups on August 31 and September 8 asking for a timeline went unanswered.
On September 24, nearly three months after I placed the order, the company finally told me they could not ship my order at all. Their explanation was that a technical issue with their former payment system meant they never received my payment. They said they could not refund me directly and that I would need to file a dispute with my bank myself. They also invited me to place a new order on their new website.
This makes no sense given that for weeks they had told me my order was built and going through inspection. At no point did they reach out on their own, explain the problem, or take responsibility for fixing it. Instead, the burden of getting my money back was placed entirely on me.
This was my first purchase from this company, and it will be my last. I would strongly caution anyone considering buying from them.
Response from ArrtleSep 28, 2026
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused and please accept our sincere apologies.
We respect all legitimate refund requests and every eligible refund will be processed promptly. Please reach out to our support team using the contact information below, and our agents will respond and assist you in a timely manner.
Email: [email protected]
Phone: +1 888 661 7779 (Wed-Sun, 11:00 AM–8:00 PM ET)
Phone: +1 888 734 2830 (Mon-Fri, 8:00 PM–5:30 AM ET)
Sincerely,
ARRTLE Customer Service Team
