Arrtle — Where Art Lives.Arrtle is a home design brand committed to bringing warmth, comfort, and artistic beauty into everyday living. We believe home should feel meaningful — not just furnished.We work directly with trusted manufacturers and skilled craftspeople to ensure every piece is thoughtfully designed and made to last. Each product undergoes 100% full quality inspection, accompanied by a personal quality report and independent test record.We value every customer’s voice — many of our improvements come directly from real home feedback shared by families around the world.Choosing Arrtle means choosing peace of mind, lasting comfort, and a home that feels like art.
Arrtle (arrtle.com) has 46 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
arrtle.com
Website
arrtle.com
Category
Furniture Stores
Location
Denver, Colorado
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Ordered a furniture 6 months ago and no furniture received, a plethora of email exchanges of why I didnt receive furniture (didnt pass quality control) and no refund. The company is a scam. Beautiful furnitures posted on their website but its not true. Please stay far far away!
Response from ArrtleSep 14, 2026
Hi,
We’re very sorry to hear about your experience and understand how frustrating it must be to have waited so long without receiving your furniture.
We would like to clarify that your order was not simply left unfulfilled. During our quality-control process, an issue was identified with the furniture, and we did not want to ship an item that did not meet our quality standards. We sincerely apologize that the additional production and shipping process has resulted in such a long delay.
We also understand your concern regarding the refund. We are reviewing the current status of your order and refund request with our team so that we can help resolve this matter as quickly as possible.
Arrtle is a legitimate furniture company, and we take both product quality and customer concerns seriously. We regret that this experience has not met your expectations.
Please contact our Customer Service Team directly with your order number so we can review your case and work toward an appropriate resolution.
Customer Service Team
Arrtle
VI
Victoria
DO NOT BUY FROM ARRTLE: Waited over 4 months for broken, low-quality furniture & refused a full refund
I’m posting this as a severe warning to anyone thinking about purchasing furniture from ARRTLE. Save yourself the headache and money—stay far away from this company.
Here is what happened with my order:
Massive Delivery Delays: Their website explicitly promises delivery within 5 to 8 weeks. In reality, it took over 4 months for my package to arrive. Every time I reached out, it was just endless excuses.
Arrived Damaged & Unusable: After waiting for more than 4 months, what finally arrived was completely severely damaged, cheap-quality furniture. The furniture was practically broken on arrival.
Refusing Full Refund: When I contacted their support demanding a full refund for delivering ruined goods after months of delay, they completely refused. Instead, they are forcing me to accept a ridiculous partial refund.
It is completely unacceptable to make customers wait over a third of a year, deliver broken products, and then refuse to make it right.
Please learn from my mistake and AVOID ARRTLE AT ALL COSTS. Spread the word so others don't fall for this!
Response from ArrtleAug 20, 2026
We’re very sorry to see this experience and understand why receiving damaged furniture after a long wait would be frustrating and disappointing. We take situations like this seriously and would like to clarify a few points for anyone reading this review.
First, we sincerely apologize for the extended delivery time. We understand that waiting significantly longer than expected is frustrating, and we do not intend to minimize that experience.
However, we would like to clarify that the statement that we simply “refused a full refund” does not accurately reflect how we handle damaged-item cases. When a customer reports damage, our support team reviews the specific circumstances and works with the customer to determine an appropriate resolution, which may include replacement, return, repair, or refund depending on the situation.
We also do not believe it is fair to characterize the furniture as “cheap-quality” based solely on an individual experience with a damaged shipment. Damage occurring during transportation and the underlying quality of the product are separate issues, and we investigate reported damage on a case-by-case basis.
We would be happy to review this customer's order and the complete communication history to ensure that the matter was handled appropriately. If the reviewer can provide the order number through Trustpilot, we will gladly investigate the case again and work toward an appropriate resolution.
We value legitimate customer feedback, including criticism, and we are always willing to make things right when something has gone wrong. At the same time, we believe prospective customers deserve a complete and accurate picture of what occurred rather than relying solely on broad statements or conclusions.
We hope the reviewer will contact us so that we can review the case together and find the best possible resolution.
LA
Lacey
This company is a scam
This company is a scam. I ordered a shoe storage that cost about $550. After purchasing it, I was notified it would take about 2-3 weeks. It arrived 2 months later - damaged. The instructions to assemble were all in Chinese. I requested to return the furniture, as it falls within the 60 day return window. I provided photos of the damage. Well, now the company is saying they are unable to issue a return label because their system is down! Then they gave the alternative of shipping it myself to Canada (I live in the US), and they would refund me via PayPal for the shipping.
If this does not scream SCAM, I don’t know what does.
I have contacted my credit card company to file a dispute. Next is to place a report to the Federal Trade Commission. I urge everyone to do that so that more people are not scammed and this company goes down.
Edit:
They did not offer to replace the legs. They offered 10% discount and then a 30%, when I declined that. None of the parts are labeled. Even with a video available , it’s not helpful due to unlabeled parts. I was mistaken- it was Ontario, CA. Needless to say, still no return label. Definitely urge everyone to not use this company and make a complaint on the federal trade commission.
Response from ArrtleAug 13, 2026
We’re very sorry for the delay and the frustrating experience you’ve had with your order.
When the order was delivered, the photos you provided showed damage to one of the cabinet legs. We offered to send you a replacement leg at no additional cost and also provided a detailed English assembly manual. However, we fully understand and respect that you preferred to return the item instead.
We would also like to clarify one misunderstanding regarding the return address. The address we provided is located in Ontario, California, United States, not Ontario, Canada. It is our U.S. return warehouse address.
We sincerely apologize that we have not yet been able to issue a return label due to a temporary issue with our return system. This is not an attempt to prevent your return or avoid issuing a refund. Your return request is still being handled, and we are working with our logistics team to restore the system and arrange the return properly.
We completely understand why the delays and communication surrounding this process have caused concern, and we sincerely apologize for the inconvenience. We kindly ask for a little more time while we arrange the return, and we will continue following up until the matter is resolved.
VD
Vincent D.
Way longer than advertised delivery times to the US
Between the production process and clearing customs my couch 3 months to be delivered to NY. When it finally arrived it had a broken drawer which was immediately addressed but took an additional 2 months for the replacement drawer to be delivered. When it finally came it was without wheels so it wouldn't be able to slide with the rest of the slide out frame. So 5 months in and i still don't have the complete couch i ordered...
Would avoid this company. You can never get ahold of a real rep. Its all ai chatbots so you never get anywhere with issues or updates. Quality of the couch is subpar as well.
Response from ArrtleAug 3, 2026
Hi Vincent,
We understand how frustrating it must be to wait several months for your order and still be without a complete resolution, especially after the replacement drawer arrived without the parts needed for it to function properly.
We are now reviewing the full history of your order, including the replacement process and the communication you received. A member of our support team will reach out to you directly within 1–2 business days with a clear update and the next steps we can offer. We will do our best to bring this matter to a proper conclusion without requiring you to repeat the same information again.
We’re sorry this process has taken so long and appreciate the opportunity to look into it directly.
Best regards,
Arrtle Customer Care Team
JM
Jackie M.
I waited 4 months for my table to be…
I waited 4 months for my table to be delivered. I took a day off work for the delivery and they cancelled on me with out any notice. Then I took a second day off work and it was delivered outside of the delivery window and broken. It states on their website the table bast is solid wood and it was clearly pressboard. This company is a scam. I’m demanding a refund and not getting a response from them
Response from ArrtleAug 3, 2026
Hi Jackie,
We’re very sorry to hear about your experience and understand how frustrating this situation has been, especially after the time you have spent waiting and arranging the delivery.
We take your concerns seriously and are currently reviewing the details of your order and the matters you have raised. Our after-sales team will contact you directly within 1–2 business days to discuss the situation and work toward the most appropriate and comprehensive resolution available.
Thank you for your patience while we look into this.
Best regards,
Arrtle Customer Care Team
TK
TerriAnn Kemenosh C.
This company and their furniture are…
This company and their furniture are beyond the BEST! I just received a beautiful velvet pull-out couch from them. Their customer service was STELLAR! Right after ordering my couch, I realized that in the delivery time of 6 to 10 weeks, I would not be at the address where it needed to be delivered, but I had already paid for the couch. I emailed the company and said I’ve paid for the couch, but there would be an issue with receiving it. They emailed back by the next morning and offered me a full refund. By the time I read the email, they had already contacted their warehouse and realized they did indeed have an orange velvet couch in stock and could have it delivered within the next few weeks. They said that they would proceed with the refund but gave me the option of still receiving the product that I wanted. Their customer service is SUPERB and I would not hesitate to deal with this company in the future. I read some of these reviews and that is not my experience AT ALL! My purchase was just a few weeks ago and m/b they have read the reviews and made internal changes or m/b they did not realize the experience from the customers point of view,, but either way, they are one of the BEST companies that I’ve ever dealt with! You are in great and HONEST hands and you will have a quality piece of furniture for many years to enjoy!
Response from ArrtleJun 5, 2026
Hi TerriAnn,
Wow — thank you for such an incredibly thoughtful review.
We're truly grateful that you took the time to share your experience in such detail. We know it can be stressful to realize a delivery timeline may not line up with your plans, so we're glad our team was able to respond quickly and work through the options with you.
At Arrtle, we always try to be flexible and transparent when unexpected situations come up, and we're delighted that we were able to find a solution that worked for you. Hearing that you felt supported throughout the process means just as much to us as knowing you love your new velvet couch.
Thank you as well for recognizing our efforts to improve and grow. We take every piece of customer feedback seriously, and we're constantly working to make the experience better for every customer.
Enjoy your beautiful new couch, and thank you again for placing your trust in us. Customers like you are the reason we love what we do.
Warmly,
— Mabel from Arrtle ❤️
DF
Deb F.
Huge Let down in service and delivery…
Huge Let down in service and delivery and repayment They never had consistent communications. I purchased a couch.
1. Had to ask if they received the order. 2. I had to frequently ask where they were with the item almost 3. three months later they claimed the item came in damaged and they had another one in the warehouse...So wait, Why wasn't I sent the only one in the warehouse?
4. I asked for my money back and no response. They had already deposited my payment...before the customer (me) had received the product. What!!!
Response from ArrtleMay 6, 2026
We’re very sorry for the inconvenience caused. We’ve already contacted you via email and provided a solution to resolve the issue. Please kindly check your inbox (and spam folder), or feel free to contact us directly—we’re here to help.
DW
DaShaunn W.
Scam
Scam
Ordered coffee table in Nov 2025-its now April - still no delivery date. Made me go through my credit card for dispute vs refund.
Response from ArrtleMay 6, 2026
We’re very sorry for the inconvenience caused. We’ve already reached out to you via email to discuss the issue and provide a solution. We truly hope to resolve this for you as soon as possible, and kindly ask you to reply to our email so we can proceed.
