Aroma RetailReviews of aromaretail.com

This company is an example to follow. First, the quality of the products: I ordered a bottle of Vanilla Breeze fragrance and the quality of the fragrance was beyond all my expectations. The scent is rich but not overpowering, it is intense with lots of different nuances. The quality stays the same over time: it simply is the best fragrance I have ever owned and would buy any other fragrance with my eyes (and nose!) closed only based on description, even if I can’t try it beforehand. Secondly, the customer care representative is simply the nicest person ever! I tried to get a coupon for a small discount by signing up to their newsletter but the coupon never made it through my inbox. I contacted them and they were so sorry about it (probably not even their fault!!) and gave me access to an alternative coupon straight away. We stayed in contact until they were sure I successfully received my order and it felt like they really cared about their customers. Finally, special mention to the packaging which was impeccable: I was a bit worried about the shipment from Las Vegas to Oxfordshire but the bottle made it completely fine without any damage. A massive congrats to them: from their products to their kindness, they simply made my day!!

I was sent a diffuser that was defective. Returned the unit for a refund, but the cost of the original shipping was deducted from my refund. Why should I pay shipping for an item that was broken! Horrible customer service.!!! Got a call asking me to remove my review! She said my machine was working fine when I returned it. Absolutely not True!!! I sent them videos of the loud sound it was making and every day it just got louder.

I’m not sure if I just got a faulty unit, I only smell the scent when I’m right in front of it, I come from outside and don’t smell it. I had it running at 70% already and the noise is another that I have yet to get used to, I can only imagine my guest wondering what that hissing sound is.

Smells like a cheap car freshener to me. I’m pretty sure it’s just there to mask the cigarette smoke.

I ordered the professional today after speaking with the most intelligent, articulate ladies about the professional. Brittany and Marie were just amazing to work with. I'm told after ordering today, Wednesday, I received confirmation the unit will be here in two days. I'm going to connect the unit to my hvac, per the video, and will post an update after running it through it's paces. TY for all your support and patience.

Initially, it was great and I was excited to have it. I purchased the unit that covers 2000 ft. Sadly after having it for 3 months or so, we no longer smell it. I’ve even asked guests who come over and they agreed. They can’t smell it either. I was hoping differently because I wanted to buy the unit that gets installed but changed my mind.

I just bought the smaller 2000sq foot machine for our distillery with Asian gardens scent. The retail area of the distillery is 1000sq feet..on only 5% the smell is a very nice level with a richness that is hard to describe. On 15% it was so strong it over powers the senses ..phenomenal.. in 15% and the windows open its like walking up to the Luxor and getting that beautiful blast of scent 200 feet from the doors...and it's no different we can smell it easily 150feet in the yard. Customers in just the few days it's been in walk in and go omg it smells amazing in here..what is this smell and where do I buy it.!. Missing Vegas with everything that has been going on ,it's wonderful to have a slice of Luxor at work. Follow the directions ..it works as advertised.😍

I ordered 3 travel diffusers for 3 different rooms. I have 2 diffusers in my bedroom in different areas and can hardly smell anything! My son room Also the site does not give a estimate of the square footage this particular device can handle. Definitely need to return!