Aroma RetailReviews of aromaretail.com

Disappointing experience. Bought a compact travel diffuser, but encountered issues with three units - one malfunctioned, another leaked oil, and the third just stopped working. However, they offered credit to upgrade to a larger model. Yet, the app for the new unit doesn't function properly. The manager was initially helpful and friendly, but when I mentioned the internal programmers might be at fault, her demeanor shifted. While I appreciate supporting a small business, if you seek hassle-free purchases, consider exploring other retailers for similar products.

We bought the smaller in house machine in March. About 2 weeks after having it it wouldn’t consistently come on. We brought it back the store and they told us how to do a reset and that we didn’t need to use the app at all. Brought it home plugged it in and it worked for a few days. We had to reset it everyday. We brought it back in last Friday and they told us that they would have their technicians test it and get back to us on Monday. One of the girls called Monday and said I hear you’re have trouble with the time. Yes the time was not accurate but that doesn’t even matter because it still never ran. They called back today to tell me it’s working. I picked it up plugged it in after work and it lasted 15 mins then stopped. We restarted it and the same thing- 15 mins. On the second visit to the store we asked if we could get a replacement. They said no they don’t do that unless the techs find a malfunction. The machine is a piece of junk. Don’t waste your money. They’ll tell you it’s working and send you on your way. I wish I never wasted money on this.

Eine halbe Stunde zu spät

I found this company when I went to check out aroma360 who is doing heavy advertising but has horrible reviews here and across other platforms. So far my experience has been good, except for after less than two days my app says my oil level is 44%. At my current settings the company says this oil should last 4-6 weeks. If it doesn't last at least a month I'll be returning the machine. The oil is far to expensive to only last a couple weeks. I have a feeling the app is horribly inaccurate in estimating the amount of oil left.

Bought the aroma machine and lasted under 6 months. Fragrances are nice but the machine is junk.

I have my professional machine for almost 3 years. I have called customer service a number of time to ask questions when something went wrong. Working with customer service was great. They were very helpful, at some point they did not know what was wrong. They replaced my unit within a week. I would recommend them to anyone who wants to scent their home.

FINAL UPDATE…I received my machine today…it was well packed and I am very happy with the product…it was a long time in coming but definitely worth the wait…I have also updated my stars…thank you… UPDATE…within 1 hour of posting this review, I received an email saying my machine would be shipped…will be happy to update when I receive it… SECOND UPDATE: Thank you for your response…I was one of the customers you mention in your response who DID reach out privately as you suggested…without success…however I am absolutely happy to revise this review AFTER I receive my order…my purpose as stated below, was to alert other consumers that shipping times/communications might impact orders intended as Xmas gifts…very hopeful that my ultimate experience will be as positive as many others… ORIGINAL POST I ordered a scent machine on November 18 and was told that it would be shipped the next week. I checked in the next week and was told there were supply problems but that it would be shipped the next week.when I still received no notice I was told that they had a “strict policy of only sending out orders in the sequence they were received” and was offered a complimentary bottle of oil. When I asked when they estimated it would be shipped, was told…the next week…and here we are again…no shipping notice…no product…nothing…my concern is that if there were problems (as they said there were) a simple contact from them proactively letting me know would have been professional and responsible. At this point I have no idea if or when I will receive my $200 plus order…I have NEVER written a negative review on any one before. But I did want to alert others regarding these issues in the event that they need these products as gifts.

The scents are good and everything seems great except for one major flaw. Over and over again the machine fails to keep the time correct. This is a basic function of any piece of technology and is simply and easily accomplished by anything with a microprocessor or microcontroller. But for some reason my Aroma Retail Scent diffuser always sets its time to something other than the actual time. This is critical for a device that as a basic function is supposed to run on a schedule and particularly if you have connected it to your HVAC system and need to synchronize with your fan settings. I have had my diffuser for a few months and this is an ongoing issue that they seem unable to correct. I am guessing they hired their somewhat smart 13 year-old nephew or something to do their software. Time to hire a real technical expert to fix this extremely basic issue.