Aroma RetailReviews of aromaretail.com

Recently I purchased a new scent machine, living in Australia it’s always more expensive when you take shipping into account, I’ve been a customer for many years and spent quite a lot of money with Aroma retail. Yesterday the blue bottle that holds the fragrance oil in the machine became unglued, I struggled to remove it from the machine but eventually managed, I took photos of the issue and emailed Aroma Retail. The response I received was they’d replace the bottle to a US address, I replied and said I’m in Australia and there response was I’d have to pay for the bottle to be sent and order it through the online store, I naturally complained and told them they’d just lost a very good customer they’d had for several years.

Absolutely Love Aroma Retail! I recommend to everyone. I have several minis that I keep in vehicles and one in my bedroom along with the biggest machine the offer to vent throughout my house. I’m obsessed with Black Orchid scent and Empire. I’ve always been able to call the company directly with any questions such as changing the scent for my monthly subscriptions. I will also put them above Aroma360 because I’m able to control my machine through the app and customer service has always been helpful.

I got the three pack, Spectrum, Astronus 10 and Oud Oberon and on first application they all smelled a bit "chemically" for want of a better word and also very similar. I will edit this review in the next 12 hours if things change for the better. Thanks.

Great while it worked. Bottle lid is stuck in machine, emailed customer service for advice. No response. Now I have oil with no diffuser. Not buying another, will have to figure out a way to diffuse oils that I have left.

They want to wait until the cows come home to mail my stuff to me. This is 2024. We get stuff the same day from Amazon. Get your stuff together

Ordered $50 dollars worth this no oil it’s been 3 months now in still no refund

I purchased this in good faith in March 2024. I removed and could not reinsert the bottle back in. The black cap got stuck. One has to line up the bottle with the line on the white machine and bottle. It would not go in completely. I tried to pull bottle out and the ring detached from the bottle bottom, rendering the entire machine useless. What a waste of money and extremely poor engineering. I do not recommend anyone buy this. The oil are great, the machines is not.

A relative gave me his Aroma Scent Machine 101 because he didn't wish to frequently spend money on more scent oils for it every time it ran out. I absolutely LOVE the smell of their Cedar Seduction and spent the $200 on a 27oz bottle. Sadly, you could barely smell it while set to 30 secs every minute unless you were right in front of it. I used up the 27 oz bottle in 30 days. $200 is a lot of money every month trying to disperse a wonderful scent into just one average sized room. Well, I ended up purchasing another scent machine 101 and have it going on the other side of the room. Now my wife laughs at me and keeps asking if they are on even when you can clearly hear them kicking on every 30 secs as they are not quite. As much as I love this scent it just doesn't disperse the smell beyond 6 feet from each of the machines in the same room. You'd think with these machines going off as frequently as I have them set to that the whole house would have a great smell of cedar seduction but no guest has ever mentioned smelling anything. I would love nothing more to have this scent cast out in my home but I can't see it being possible. Maybe other scents would work better but based on using 2 machines in one room going off 30 seconds every minute from dawn to dusk you'd think I'd overwhelm the room with the scent of cedar seduction but nobody can notice I'm even using the machines.