Aroma RetailReviews of aromaretail.com

They leak everywhere! And they scrub any mention of their faulty machines and make up fake accounts to comment on Reddit.

My experience did not match what was presented. During the initial sales call, the rep was very fast-paced, spoke over me, and kept me on the phone longer than expected. I needed to get back to work, and he repeatedly reassured me this was a “no hassle 30-day trial.” Based on that, I agreed to proceed. I requested a return the same day the product was delivered. Over the next two weeks, I followed up multiple times across email, phone, and chat and received no response. To resolve it, I had to file a BBB complaint, send a formal dispute, and spend 40+ minutes on the phone being transferred between agents and a manager before a return label and cancellation were finally issued. During that call, the focus was often on retention offers and explaining the product, rather than simply processing the return I had already requested. The issue was ultimately resolved, but the process was far more time-consuming and complicated than a “no hassle” trial would suggest. At this point, I would not recommend this company.

The original machine worked great, so I was excited to upgrade to the newer machine with the app technology. I gave away my original machine only to find that the newer machines are CRAP. After they sent me 2 replacements, which also failed to work properly, they tried to blame it on my wifi. The problem was clearly with the machine. It wouldn't keep time or dispense the proper amount of scent; a complete waste of money.

I purchased the Scent 101 machine and a $50 bottle of oil. Within a week the scent machine stopped working. My husband took it off the wall to try to troubleshoot and noticed it had an electrical burning smell and there were small waves of smoke coming out of the back panel. I described the issue to customer service. Not once did they apologize for the experience. I was sent a return label and told “this has never happened before. We will need to inspect the machine before we send a replacement expeditiously.” I shipped the machine back. It’s been 5 days. When I inquired as to why I have to wait for their “inspection” to receive a new machine I was again told it has never happened and they will have to assess the machine before they will send a replacement out. Meanwhile they have my $250 and I have none of the products I paid for. Their customer service is horrible. The fact that they did not even apologize for such a poor experience and potentially hazardous machine malfunction is CRAZY!!! Avoid this company!!

Recently I purchased a new scent machine, living in Australia it’s always more expensive when you take shipping into account, I’ve been a customer for many years and spent quite a lot of money with Aroma retail. Yesterday the blue bottle that holds the fragrance oil in the machine became unglued, I struggled to remove it from the machine but eventually managed, I took photos of the issue and emailed Aroma Retail. The response I received was they’d replace the bottle to a US address, I replied and said I’m in Australia and there response was I’d have to pay for the bottle to be sent and order it through the online store, I naturally complained and told them they’d just lost a very good customer they’d had for several years.

Great while it worked. Bottle lid is stuck in machine, emailed customer service for advice. No response. Now I have oil with no diffuser. Not buying another, will have to figure out a way to diffuse oils that I have left.

They want to wait until the cows come home to mail my stuff to me. This is 2024. We get stuff the same day from Amazon. Get your stuff together

Ordered $50 dollars worth this no oil it’s been 3 months now in still no refund