Aroma360Reviews of aroma360.com

We purchased two mini 360 diffusers in June 2023. By October 2023 both units had stopped diffusing and were making a loud, continuous buzzing noise (which appears to be a common issue based on other reviews I'm now seeing). I contacted customer service; they had me send a video to show them the issue and suggested a series of trouble shooting tasks, none of which worked. Because we were (just barely) past their 90-day warranty, they offered to allow me to purchase a new unit for $150 - but they were at that time running a promotion offering the mini 360 for 30% off or $181.97, which quite frankly made their $150 offer to me not so great. And in any case why would I want to spend more money on what appears to be a poor quality product? Their next suggestion was that I schedule a call with tech support, which I have set up for later this week, but I'm not confident there's anything that can be done. This is clearly not a good product and not a reputable company. I wish I had seen these reviews before I fell into the trap myself.

The oils smell great and the makes the house smell nice. My issue is with the subscription. I turned it off a week before shipping but it still arrived and I was billed at full price. The site seemed designed to bill you at full retail as long as they can. Damien should be ashamed of himself. Stay clear of this company they load you up with red tape when you call and offer nothing. I wish I never decided to do business with them.Consider your self warned!

I must admit, the scents are absolutely fantastic - I love them! However, I'm disappointed to share that my $200 machine unexpectedly stopped working after just six months. To my dismay, the company refused to stand behind their product and provide a replacement. Adding to my disappointment, they initially offered a larger bottle for $40, but later increased the price and switched to a smaller bottle. It's disheartening to see that even the support of the Shark Tank guy couldn't prevent this company from engaging in what feels like deceptive practices. It's frustrating how consumer protection seems to be lacking in situations like these. When a consumer pays for a product or service, they rightfully expect to receive what they paid for. Perhaps this product is intended for short-term use, but as someone who genuinely enjoyed it, I can't help but feel let down.

Had the mini for 4 months and it stopped working and makes. Loud noise. Waste of money. They offered me a replacement for $99, no way I'm spending more money to have the same problem.

Worst customer service i have ever experienced and rude reps. Placed a very expensive order and never received it a month later

Just horrible and the first time I ordered it never got here. I paid extra for special packaging The fragrance bottle was broken. It stopped working after a few months. The only thing this company is good for is their marketing brilliance.

Piece of crap that does not work. Customer service will ghost you after initial few responses so don’t waste your time or money.

I would give this company zero starts if possible. They are incompetent. I bought a car diffuser from them. The package arrived and it seemed to be missing parts (refillable reservoir for the scent oil). I got on their chat (apparently you can't call them) and said I needed the reservoir. Keep in mind their website shows the reservoir, their instructions show the reservoir, etc. I was told that you had to buy the reservoir every time you bought oil, it was one piece and not refillable. I challenged that and the service rep started getting nasty with me and telling me that was how it was. I told her I wanted to return the product because it had been misrepresented numerous times. I then found out I had to pay a restocking fee. What?!?!? Aroma360 misrepresents the product but I have to pay to restock their error? Unreal. I still don't think the rep knew what she was talking about but her incompetence has led to a return and my want to tell everyone I know how bad this company is. They should be embarrassed.