Aroma360Reviews of aroma360.com

Absolutely terrible customer service. I strongly recommend thinking twice before signing up for Aroma 360’s monthly VIP program. My experience has been extremely disappointing. I’ve dealt with delayed and missing shipments, leaking oils, and ongoing issues that should have been simple to resolve. The biggest problem is that you cannot get anyone to help you. Calls go unanswered and emails often receive no response. The “VIP Concierge” service that was promised when I signed up has been completely nonexistent. I personally tried to get out of the VIP program because the service I was promised was not being provided, yet Aroma 360 would not release me from my contract. I’m now stuck in a program where I’m paying for a level of service that I simply am not receiving. For me, the products are not worth the frustration of dealing with a company that provides such poor customer support. Whatever you do, I would strongly recommend NOT signing up for the monthly VIP program. If something goes wrong with your order, be prepared to spend a lot of time trying to get someone to actually help you.

I fulfilled my contract with Aroma 360. On one of the last deliveries, they sent was the wrong scent. They refuse to send me six bottles of the correct fragrance. They state that they cannot return them because too much time (1 year) had passed. They did NOT fulfill their end of our contract by providing me with the correct scent for my contract. A bad review to save the company a couple of hundred dollars? They should have just sent me the correct scent and made this customer happy. IF you do move forward with a purchase, buy the contract outright. Don't pay monthly installments. They will just charge you way more money than if you bought everything at once.

Absolute shambles of a company, I will never purchase from them again. I bought a new Aroma360 mini pro set which includes the refill only to be be sent the wrong bottle which I cannot use in the device. I scheduled a call only to be cut off and nothing to be resolved. I cant even be bothered to try again. UPDATE: they called back and offered to replace the incorrect bottles. I'll give a further update when I receive the replacements

Las Aromas son muy buenas pero tienen un pésimo servicio al cliente y no recomiendo a nadie la subscripción mensual ya que cada mes tengo que llamar y lidiar con el pésimo servicio al cliente porque no llegan en tiempo o se extravían en el camino pero para cobrar mensualmente son los primeros. En fin no lo recomiendo para nada.

I bought 2 car diffusers. You’ll smell the scent will for about 30 seconds when the diffuser releases the scent. Then the car goes back to smelling like it did. I have a very clean car by the way. When you enter the car … you smell nothing. Bottom line, the device is only good for 30 sec increments. Also, they charged me almost $80 just to cancel my subscription. I was cheering for this company - but they do these little things which kill their credibility.

Die Düfte sind klasse und die Geräte echt hochwertig und gut verarbeitet aber das war’s dann. Der Versand ist grauenhaft und die Kommunikation schlecht. Wir würden echt gerne dort bestellen aber es gibt einfach keine Rechnung zum Kauf. Nur eine Bestellbestätigung die man sich dann unformatiert ausdrucken soll, ohne Angaben zur Steuer. Was soll das? Da habt ihr so gute Produkte und ein erstklassiges Marketing und dann macht ihr Euch im gleichem Atemzug mit sich lächerlichen Fehlern wieder unbeliebt.

While I’ve had my diffusers for over a year, and they work great, (I don’t run them 24/7 though) and most of the diffuser oils that I’ve tried smell amazing and are strong enough, they are now transitioning from 50 ml bottles of diffuser oil to 30 ml. They are still using the same Pro Pod size 50 ml bottle, but they are only filling them half full with 30 ml of oil! And charging the same price! It’s definitely not worth it now.

Fragrance Smells Nice, Staff in the Naples Store is great, hence the 2 stars. As for the rest - 0 stars. Customer service/VIP concierge SUCKS. I have been over charged $60 Each month and each month I have to call, get transferred around 4 times (at least) and spew the same information to 4 different people. I also have not received any "Gift Codes" for the $100 they said I would get. I have now been on hold 23 minutes so far, after being transferred 4 times. So Much for "VIP" Membership. $150 a month for three years. Don't make the same mistake.