Aroma360Reviews of aroma360.com

I got the Wireless Pro Diffuser with the Fragrance that I believed would smell soo good ($200+ Christmas gift for my wife), unfortunately she didn't like the scent, so exchange the fragrance was not an option (lost $50+) and trying other fragrances will require to buy a sample pack for $190+ that doesn't give you the option to pick the fragrances you want to try. Also, after purchased the diffuser got immediate call from Sales person pushing me to get into a $100+ monthly subscription. If the business of this company is to get you into a Fragrance monthly program, they will need to offer the flexibility for trying the scents at low cost. Very bad customer service for a high price tag, now I have spent $150+ in Fragrances that sill don't fulfill the expectations. Returning the machine is not an option either, so it is a waste of money.

I purchased two 360 wireless pros diffusers during the holiday. The first one arrived and wouldn't even turn on. When I called them about it they wouldn't take it back they kept having me trouble shoot it but nothing we did made the unit turn on. The second one arrive a day later and lasted exactly 4 weeks. With the the 2 units and scents I purchased it was over a $400 loss. They still have not replaced the first one.

Looks like everyone who bought are miserable. I am not alone . They took my $300 for my the 360. It worked for 60 days they say my warranty is up and now I’m stuck. I would highly reccomend NOT buying from this company.

Terrible products!! This Company will NOT back up their products! I bought 4 machines of an investment close to $800 and one by one, they all started making loud noises and then the motors quit. My first one broke down after 2months and they replaced it but as the others broke down (all under 6 months) including the replacement one, I was told by 2 salesmen and 1 manager that they were only good for 90 days and that they discontinued them shortly after that, with a better model. I researched and found tons of people had the exact same problem and this company refuses to back their products. So now I have 4 machines not working and no one at Aroma 360 wants anything to do with it. In addition, before the machines went out, I also purchased the big machine and scents for 3yrs which cost me just over $3,000 dollars. They acted annoyed that I was paying for it in full and not financing it through them for 3yrs. I do not recommend this company and I will make sure my review is posted everywhere possible because you should NEVER treat your customers like this and they need to back up their products, especially when they know that they are crap! Terrible Company!!

The original scent diffuser I purchased many years ago was fantastic. But it broke down eventually. The next one I purchased on sale was a wireless unit. I could never figure out how to get it connected so that I could adjust it. It automatically ran on the lowest volume. Which didn’t scent my room. The third unit started to vibrate about three months after I got it and then it stopped diffusing about three months after that these units cost nearly $300. What a waste. Customer service was no help, they ran me in circles. And then said we can’t take anything back after 90 days. They could’ve said that in the first place.

Buyer Beware. Their oil diffusers break down even before you take them out of the box. Cheap quality. They market themselves as a "luxury brand" but it's just a facade. When your spending what they charge you expect luxury level service and support. You'll find they don't come close to this. Customer Service is practically Non-existent. You can't call and get anyone on the phone. The fragrances are not pure essential oils as they advertise. Once you do buy a product from them you are guaranteed to receive an endless stream of high pressure telemarketing calls from them trying to convince you to join their subscription plan for OILS!? The catch is they want to run your credit and you to FINANCE thousands of dollars which negatively impacts your CREDIT SCORE. Their sales tactics border on illegal. Please Do Not take my word for it...Google Miami's Local 10 News story on their disreputable tactics.

Where to start I ordered 27 Nov 23 after amazing marketing and excited to receive my remote diffusers and signed up . Then nothing, then following tracking as nothing arrived. Now the 30th December and I have no idea where my products are despite around 50 emails to CS which many spout the same blurb but all unhelpful and mostly generic of which I suspect are AI generated then when I think a person answers they clearly come back to the start it's on the way . So now after trying to follow tracking with DHL has been a challenge but as tracking numbers not recognised a helpful DHL lady advised that I'll have to wait till Tuesday but thinks that the parcel is held awaiting payments of import tax , this was then sent to me by aroma who I didn't even know was based in America , they kindly sent the T and C afterwards with no original statement of this. Also, they auto signed me up for a subscription and took further money from me, minus any parcel and communication. Stay well clear. #nowords #misleadingcompany #scam

Horrible company to try and deal with! Would not recommend this company at all! Very expensive and I got the wrong oil costing$ duty and they don’t care. And to send back I pay postage and duty and 20% restocking! Never will purchase again from there