Aroma360Reviews of aroma360.com

The hour glass diffuser…Terrible product and total rip off don’t waste the money on this item. It does nothing and unable to return….

I love my wireless pro, the car defuser and I also have the DaVinci360 my favorite scent so far is My Way but I have not found one that I haven't liked. My order was missing a few things and when I sent a text they got right back with me and took care of my order. I'm so glad I chose to go with the Aroma360. Love everything about it.

Only had my unit 5 months and it's making an awful noise. They offered to replace it with one, but I would be paying $150.00 which was more than I paid for it. Awful company

I am writing to bring to your attention a concerning issue I have experienced with the mini diffusers I purchased from Hotel Collection in August 2023. While the initial use of the diffusers was promising, I have encountered significant difficulties with their functionality in recent months. Around November, I noticed that the diffusers were no longer releasing any scent despite being turned on. Troubled by this, I immediately contacted your support team for assistance. To my disappointment, every attempt to reach out to customer service and tech support has been extremely frustrating. Whenever I called, I would often miss their calls by a few seconds, resulting in a voice message stating that they had tried to reach me. In response, I promptly returned their calls, only to be directed straight to voicemail each time. This ongoing lack of communication has left me feeling neglected and helpless in resolving this issue. As a loyal and valued customer, I had expected better service and support from Aroma 360. I am disheartened with the subpar experience and the feeling of not being adequately taken care of. The poor functionality of the diffusers, coupled with the ineffective customer service, has been nothing short of disappointing.

Awful experience with this company! Ordered a christmas present in November which did not arrive. The company could not provide me with any working tracking details. It is now over 2 months since I ordered the item, no item or refund!

The actual concept is great but the actual product is not worth the money spent. My unit lasted about a year but now I have several bottles of scents that are of no use because the unit no longer works. When I asked about this, I was told they only warranty their product for 3 months. I will not spend another $300 to get a new one just to use the scents. My aunt has one so I'll give her my bottles until hers goes out as well. All the 5 star reviews are not from actual customers. Can't say where they come from but when a company representative says we only warranty for 3 months, they're really saying it'll only last about 3 months. Do not trust the reviews you see on their website. Go outside of their website to get true reviews. The scents are awesome but you will never use up one bottle of oil in 3 months. You'll start hearing a buzzing noise and that's when you know it's done and will not work anymore. I got lucky and mine lasted the year. But most people writing reviews that are true do not get 3 to 6 months out of their unit and paid a whole more than I did.

I would give zero stars if that were an option. Terrible product and even worse customer service.

This company is the worst. They have a predatory subscription approach. Once you get on their system you cannot get out. There are several different subscription services and you won’t be able to figure out which one you have so you can’t cancel. They are horrible.