Aroma360Reviews of aroma360.com

Do not trust this company! I purchased a VIP membership with two "Museum" diffusers, which must be installed into the air conditioning. At first, they worked great, and the smell was fantastic. Then, they stopped working. I would spend hours on the phone with technical support (they have no technicians that can provide on-site support), both in English and Spanish. The machines would work for a day or two and then break down again. I am a lawyer and do not have the time to spend hours each week trying to get these machines to work. I asked for replacement equipment; they refused. I have been trying to cancel my account and return the machines for months now, and I just get the run-around. I have filed complaints with the Better Business Bureau and the Florida Attorney General's office. I am now being harassed by their financing unit because I have, of course, stopped paying due to their breach of the contract.

I strongly recommend staying away from Aroma360. My experience with this company has been one of the worst I have ever had as a customer. First, the product itself is nowhere near the quality I expected for the price. For a company that markets itself as a premium or luxury brand, the actual quality is extremely disappointing and does not justify the cost. But the biggest problem is their cancellation process. Trying to cancel feels like being deliberately sent through an endless loop of policies, conditions, and obstacles designed to make it as difficult as possible to leave. Instead of a simple and transparent cancellation process, I found myself dealing with a system that felt intentionally confusing and unnecessarily complicated. In my experience, the entire business model feels predatory: it is very easy to get into the agreement, but remarkably difficult to get out of it. A reputable company should not need to rely on cancellation barriers and frustrating policies to retain customers. I genuinely regret doing business with Aroma360. Between the poor product quality, the cancellation nightmare, and the overall customer experience, I would not recommend this company to anyone. Before purchasing anything or signing up for any subscription or agreement with Aroma360, READ EVERY SINGLE DETAIL of the cancellation policy and billing terms. Do not assume cancelling will be simple. I wish I had done more research before giving this company my money. Based on my experience, I would never purchase from Aroma360 again.

They are pathological liars, you cannot get anyone in customer service, they force you to send email to get to someone yet the system will not allow the message to be sent. Then when you actually call you sit onb hold with nopbody to answer the phone. I sat for any hour. They need to be fined and regulated.

100% a scam. Thank God I only started out ordering something small. I ordered just a 20ml oil and signed up for a 6 month subscription and was supposed receive a free diffuser. They immediately called me trying to upsell to the whole home for a 3 year commitment costing around $4200. When I said no, they got short with me and all the sudden their tiny diffuser I was supposed to get was out of stock. So I'm sitting on oil with no diffuser. Then they had a mystery gift included in the transaction that I had to pay $12 for plus shipping. Turns out its a $50 gift card which sounds nice but you can't use it on anything discounted on the website which wasn't specified during the ordering. Plus they told me I had 3 months to use it but then immediately sent me an email saying I had 7 days before it expires. So I reached out several times and received nothing other than "your diffuser is out of stock". Since I still don't have the diffuser, I cancelled my subscription prior to the end of the 6 months and they immediately charged me $79. FOR WHAT? I don't have the diffuser...I'm not getting oils, and the mystery gift card continues to be truly mysterious since no one at that god forsaken company seems to know how to use it. Do not be tempted by their fraudulent tactics.

This is a terrible company. I have had allergic reactions to oils since last year and all I talk to are not speaking English and I personalize supervisors when you ask for one. If you push they disconnect. I have had tickets open since last year and no one is addressing. It is ridiculous. I was told most recently that to address issues I have to renew contract. Ridiculous. Save your money!

DONT EVER BUY THIS JUNK!! The customer service is HORRIBLE BUYER BEWARE!

Signed a new contract and machine broke. They keep giving me the run around and I am now locked in an oil contract with no working machine. DO NOT DO BUSINESS WITH THIS COMPANY

I originally signed up for a subscription and my credit card was instantly charged $213.00. Ten minutes later I get a phone call from a concierge for the company who convinced me to sign up for the VIP subscription. She explained that the Davinci machine would work better because it’s programmed and you don’t have to do anything but plug it in and add oil when it’s needed. In addition I order a black mini for my bathroom. The concierge promised to cancel my original order and that I would get a full refund of the $213.00. Well that’s where the trouble started. The first order was sent anyway along with the VIP order which I was again immediately charged $199.00 for AND am on a 3 year no interest loan for the three “200ML” quarterly oils. When I contacted the concierge she apologized and said she would have a return label sent to me for the first order that was suppose to be cancelled. In addition the 2nd order was missing the black mini that I was already charged for. The concierge stated they were on back order. When I told her one was sent in the first order she told me to take it and she would like them know so that I would receive my full refund. She also claimed that she cancelled the black mini that was missing from my second order. Well again that didn’t happen and several things happened. 1. I had to contact the company to see where my refund was for the first order that fedex showed was received 7 days prior. 2. I wanted to get another return label sent for the second black mini that was received. The only thing I got was a $87.00 refund! I reached out to the customer service to question the $126.00 short fall explaining everything and again requesting a return label. NOTHING HAPPENED! No reply to my email. I contacted the concierge who apologized and promised she would have a return label sent. That was 6 days ago! I contacted customer service again to follow up on the return label and my additional $126.00 refund. Now I’m told that the refund I received was all they were going to give me because I no longer have any subscriptions with them. They told me I need to contact the concierge customer service for the return label and any refund! This company is a bait and switch in my opinion. The oil smells great BUT THE CUSTOMER SERVICE SIDE IS HORRIBLE! If you opt to purchase from them and then immediately get a call from a concierge persuading you to go with the VIP Hotel collection hold off until you get your first order and then have them send you a return label before signing up for the VIP collection. In addition, don’t take anything out based on what the concierge tells you. I will be charged $149.00 in two days for my VIP subscription, and I still have not received my missing $126.00!