Aroma360Reviews of aroma360.com

The marketing is great. You subscribe, and they immediately call you to encourage you to add more products because apparently what you ordered is “not enough.” They ask about your preferences, your taste, what scents you like, and make the whole experience feel very personalized and premium. Unfortunately, that level of attention completely disappears when you actually need support. My devices never arrived. The shipment appears as delivered, so I understand this may not even be Aroma360’s fault. I contacted support and was told to file a police report and reply to an email they would send me with the report attached. That email never arrived. I contacted them again. No response. At that point, I simply gave up. I cancelled my subscription and decided to pay whatever I had to pay for the devices I never received. I honestly didn’t care anymore — dealing with their support was more frustrating than accepting the loss. I don’t understand why a brand would invest so heavily in marketing and sales while providing such deficient, unresponsive and ineffective after-sales support. If you want to position yourself as a premium brand, the customer experience after the sale needs to be premium too. The scents may smell as great as advertised, but for me, they’re simply not worth dealing with this level of customer service. I wouldn’t recommend Aroma360. Great marketing and scents cannot compensate for terrible support.

I unfortunately signed up to an agreement with them. Every month has gone by and it doesn’t turn up or it’s late or it doesn’t even get to me. I’m now three months waiting so I’ve cancelled my credit card. They haven’t even responded. They keep sending me automated emails I said that I’m canceling the subscription because they are absolutely the worst customer service I’ve ever come across. I’ve emailed them to say that you are in breach I haven’t received anything for over three months, just waiting to see what happens. I wish I’d read some of these reviews before I started buying their stuff because it’s absolutely the worst. Don’t ever buy anything or subscribe anything to this company. They have continued to take over 200 pounds per month so I’ve had to cancel my credit card because I’ve had nothing sent to me

I placed an $85 order with a 6-month scent subscription. Before processing it, their sales rep called and upsold me to a bigger diffuser with 4x the scent volume for an extra $30/month, and took my card details over the phone. I was told this upgrade included a "VIP concierge" with dedicated support. Instead of the agreed charge, I was billed $119 and enrolled in a 24-month plan run through a third-party financing/loan company — something I don't recall clearly consenting to. I was told there was a 30-day trial with 5 sample scents included. I only ever received 2. When I tried to reach the "VIP concierge" line to sort this out, I waited 45 minutes on hold — three separate times. When I finally got through, the rep kept me on the phone for 2 hours, refusing to process a cancellation and instead pushing me to swap diffusers. Only at the end of that call did he admit the $119 I'd already paid was non-refundable, and that the "help" he was offering was really just trying to keep me locked into the subscription. Between the upsell during order processing, the mismatch between what I was quoted and what I was charged, the loan-program enrollment, the missing samples, and a support line designed to wear you down rather than help you, this felt less like a subscription service and more like a bait-and-switch. I'd urge anyone considering Aroma360 to read the fine print carefully before giving them your card, and to be prepared for a fight if you want out.

DO NOT BUY! Bought a wireless pro diffuser and scent. The first issue is the website allows you to buy a scent bottle that won't fit your diffuser. Despite this I was able to find the correct scent bottle online through Amazon. One week of working and the unit has failed. Customer service is non existent. They will respond immediately and then you'll hear nothing back. Even sent them a video of the issue at their request - that was over a week ago - nothing! Honestly, don't bother - there are other companies out there more responsive and better value.

SCAM SCAM SCAM. Do NOT purchase from this company. Terrible customer service, bombarded with sales calls the second you place your order telling you to increase your order bc the one you got is not going to be sufficient. Then when you tell them to cancel the order, they say it's not possible and now you're locked in for 6 months. RUN from this company. Truly wish I never placed my order.

What a scam. 2 chats tell you to call support which is NOT a legit number. Scents are overpriced. Don't bother

Just above a scam. A bit unscrupulous business practices and a headache to cancel a subscription. High pressure sales and pushy which makes this company feel a little "scammy." Love the scents but heavily dislike their business practices. Sent the diffuser back and cancelled my subscription. Be mindful!

I have tried multiple times, for over a year, to cancel.. finally had to close my credit card! They will not stop sending oils.. even though they double sent and charged for a year. Now a collection agency is calling me. 😡 Still can not get someone to help me!!!