Aroma360Reviews of aroma360.com

Aroma360 charged my credit card $774.36 for a VanGogh360 and a Hotel Scents Discovery set on August 1st (Order #A2113458). Since then, my order has remained entirely unfulfilled. After initially telling me the items were out of stock, they failed to provide any realistic timeline for shipping. When I requested a simple product substitution for the out-of-stock items, they told me it was "under review" and then completely stopped responding. I have sent multiple follow-ups over the course of weeks—including escalating through their OneText customer support system—and have been entirely ignored. This company is quick to take your money but refuses to ship your items or provide basic customer support. I have filed a complaint with the Better Business Bureau and am initiating a credit card chargeback. Do not buy from them unless you enjoy fighting for months to get what you paid for.

I highly recommend Aroma360! Their aromatherapy fragrances are absolutely opulent and beautifully crafted; the citrus is bright, the florals are stunning, and the woody notes are incredibly rich. Above all, I am so impressed by how well I was treated by the staff. The customer service team is magnificent, attentive, and genuinely cares about providing a brilliant experience. I will definitely be a returning customer! thank you, guys!

I was lied to by the sales person. They told me that I would be able to cancel or pause my subscription at any time which is not true. If that were the case I would not be getting charged every month even when I pause my subscription. I do not need new oils every month. I originally wanted to just simply buy the small air diffuser and this sales person Vido completely lied to me and made me feel like I was getting a better deal when in reality I was being scammed. I will not be paying the monthly fee. I was also told the credit line would not actually be a real credit line and it would not affect my credit score which it clearly does. I want nothing to do with this company. Every time someone reaches out via phone call I am at work. I can only be reached after 4:30 PM PST. If you cant call at that time then email me!!! I try calling the # back when I have time during the day and I get put on hold for HOURS. I am genuinely so frustrated with this company. It is the worst.

Absolutely scam , never go there again . Please save your money and your time and stay away from these scammers

My experience with Aroma360 has been extremely disappointing. I repeatedly attempted to cancel my subscription, but instead was encouraged to continue with a new device and financing plan. I agreed based on the promise that the service would improve. The device was never delivered. I received oils and a tote bag, but not the diffuser. Despite this, ClarityPay charged me $119 per month, including payments on April 10, May 10, and June 10, 2026. When I tried to resolve the issue, a representative told me he would take care of it, but my follow-up emails went unanswered and phone calls were not returned. Aroma360 later sent cancellation and refund-related emails, yet the financing account remained active and ClarityPay eventually reported a $238 past-due balance to the credit bureaus. I have now formally disputed the charges and requested cancellation, refunds, documentation, and correction of the credit reporting. Customers should carefully document every interaction and think twice before agreeing to Aroma360’s subscription or financing offers.

Absolute shambles of a company, I will never purchase from them again. I bought a new Aroma360 mini pro set which includes the refill only to be be sent the wrong bottle which I cannot use in the device. I scheduled a call only to be cut off and nothing to be resolved. I cant even be bothered to try again. UPDATE: they called back and offered to replace the incorrect bottles. I'll give a further update when I receive the replacements

After being coerced into the VIP program assuring me that it was to guarantee the price will never go up...I find myself 45 days into the process with no resolution. They have "escalated" my dispute because my husband developed a medical condition where it is no longer advisable for his health condition as his doctor confirmed. Waiting for a resolution. Stand by-

These guys are SCAMMERS. They don’t respond to you and have taken 4 payments of mine and nothing received. Do not even think about purchasing from them. Impossible to cancel sub as well, need to cancel the card. Disgraceful!