Aroma360Reviews of aroma360.com

Horrible customer service, impossible to reach, the diffuser is having issues., the oils I ordered are always back-ordered., stay far away from this company, they will try to hard close you into a contract

I received a mini pro diffuser as a gift. Because I am not the one who purchased it, they refused to provide any help even though the product ended up completely defective. They also wouldn't do anything to remedy the multiple subscription shipments of fragrance refills that I wasn't even able to use. They wouldn't cancel it, just told me that I can log in to my account and figure out how to cancel it from there. Overpriced, bad product, that the company clearly doesn't stand behind. Eventually the live chat person just ended the chat after they decided I wasn't worth talking to anymore.

I wish that I came here before being totally scammed by this company. I’m in Canada, they never told me they had a Canadian division so stuck in this US disaster. The free gift certificate quarterly is literally useless. Have not used one in a year. And the whole product is useless for a home unless your hvac runs 24/7. It is truly the worst buying decision I’ve made since …. Since nothing, this is literally the worst. Sales quick to hussle customer service… crickets, everything is difficult. Oh, and now you have to pay extra to pick up your useless oil just so you can put in the cupboard with the other 10. Save yourself on this ridiculous and disappointing experience.

one star rating is too high. Numerous attempts to get machine fixed or repaired with a run-around via phone and email. After several months, sent in numerous requests to cancel all charges and subscription with more run-around, over an hour long hold on one call (never connected) and even a hang-up after saying "please cancel". TOTAL SCAM.

This is the stupidest company I’ve ever had to deal with. Do not do not I repeat do not deal with this company! They will try to rip you off in any way shape or form they can. I just purchased two oils. Just two oils the full price not the subscription price now I’m getting all these messages saying I signed up for a subscription!! the same exact crap they did last time to me. I’m gonna call tomorrow. Cancel my order and never deal with these people again!!!!

I would give Aroma360 -5 stars if I could. This is, without exaggeration, some of the worst customer service I have ever experienced. The product itself seems to be great—when it actually arrives—but dealing with the company has been unbelievably frustrating. They constantly try to nickel-and-dime you and aggressively pressure you into memberships and subscriptions. In my experience, once I declined, getting any meaningful help became nearly impossible. I sent multiple emails regarding a refund for a product I never received and got no response. I eventually had to track down and call a direct phone number just to get someone to address the issue. Their online support has somehow been even worse. I've contacted them four separate times over the past few weeks trying to resolve a subscription issue, and they still haven't sent the vial I'm owed or honored the pricing I was specifically quoted. At this point, the amount of time and effort I've had to spend simply trying to get what I paid for is ridiculous. Their customer service is disorganized, unresponsive, and incredibly difficult to deal with. No product is good enough to justify this level of frustration. I will never purchase from Aroma360 again, and based on my experience, I genuinely don't understand how a company can operate this way and retain customers.

Company would rather lose a customer than swap out bottles that smell awful. There are other diffusers on the market and if your customer service is lacking, your company will fall behind. Do not recommend them.

I feel extremely disappointed and, honestly, misled by my experience with Aroma360. I purchased a diffuser through their subscription program, understanding that I would be committed to the subscription for at least six months or potentially be charged the full price of the diffuser. The fragrance that came with my subscription is a small 30 mL bottle. Recently, I started looking for other options to purchase fragrance because the bottle I received is very small. While searching on Amazon, I found what appears to be the same fragrance, with the same name and the Aroma360 branding, being sold for around $76. Seeing this made me question the value of the subscription I agreed to. I wish I had done much more research before purchasing, including looking at customer reviews and checking other places where the same products are sold. What also frustrated me is that when I tried to change my fragrance through my subscription, the website did not give me the option to choose the smaller 30 mL size that I currently receive. Instead, I was directed toward the larger bottle, which costs around $90. This was not what I expected when I signed up for a subscription. I am very disappointed with the experience and with the lack of transparency I feel I received regarding the subscription, product sizes, and pricing. At this point, I would like to cancel my subscription without being charged any additional cancellation fee or the full price of the diffuser. I hope Aroma360 will address this situation fairly. I strongly recommend that anyone considering this subscription carefully research the pricing, product sizes, cancellation terms, and availability of the same products elsewhere before signing up.