Aroma360Reviews of aroma360.com

Very inconsistent company. Will never refer this company for products, or machines. And they don’t care

TERRIBLE! I haven’t even had mine for 1 year and it doesn’t work anymore. When I contacted customer service they said, “That is what the warranty is for.” Seriously? I do not recommend that you waste your money.

SCAM - absolute scam. They make you sign a contract for years and charge your account hundred plus dollars a month. 4K for a scent diffuser is absurd!! Every time we tried to cancel they sent an email with a questionnaire. SCAM BEWARE

All the bad reviews I read are true -- wish I had seen before buying. This is a scam company. First, the call incessantly trying to upsell. Then products stop working just out of very short warranty -- no recourse -- customer support offered me a "free" diffuser but only with 3-year contract at only $109 a month!! This after I also had to stop them for an unauthorized "subscription" to oils I had not asked for. Agent told me the minis were "accessory" products only "meant to last a year" Davinci version impossible to program. Hard to see how they stay in business -- I'm done with them -- an expensive lesson I will warn friends about.

Shady business, shady customer service and billing practices!! I’m glad I ordered with a virtual credit card that I could lock!! The first red flag was when I received repeated calls and messages about my order. Three separate calls from three separate reps all with starkly different phone numbers during daytime work hours within a span of less than an hour. When I finally called back, the girl apologized for the calls and then tried to upsell me a diffuser. I declined and, being unsatisfied with this experience, asked for cancellation of my subscription. She confirmed the cancellation but when I checked my account, it was still active. I asked for another cancellation, which again was confirmed. Days later they told me I couldn’t cancel my subscription. I locked my card immediately so they couldn’t charge. Why does a home fragrance company operate like this?! A Florida news channel did a story on this shady business last year! Look it up!!! I wish I did a more thorough research on this company- never again!!

And I thought timeshare salespeople were bad! Wow, this is a shady company for sure! Some of the scents are great, but the hard core sales tactics are really bad. Because I wasn’t willing to commit to a contract for over $4K, I opted to buy a unit outright and subscribe to the oils at regular price. I was hounded repeatedly about how they could give me the money back for the unit and I could even pay a lower price on the oils. But I did not want to sign up for a long commitment with this company - especially when I had a bad experience with a lower end diffuser that I purchased about a year+ ago. No help with correcting that, and should have been a sign for me to run and just scent my home another way. But…I signed up for a scent subscription and it has been hell trying to cancel it, even though the T & Cs say you can cancel at any time. First off, the phone number for Aroma360 on my cc bill does not work. Then the 888# on the subscription app will only allow you to talk to someone if you want to sign up for a subscription, not cancel one. So I tried the Chat function. Surprisingly, someone answered that. Lots of questions about why I would cancel, etc. and still tried to pause my subscription vs. cancel. NO! Then offered to lower my monthly price and send a gift card for the site. NO! Finally on the third attempt with this rep., I got my subscription canceled - I think. If not, I will be speaking to my credit card company about this. Some of the scents are very nice, but I’m over the hard core tactics. May still pay a higher price and buy as needed, but not going to subscribe again.

Horrible company! Dont do business with them, its been aTotal nightmare, rude staff and impossible to get out of contact even though machine doesn't work... These were just a few of the frustrations I experienced during my recent encounter with a certain service provider. From the moment I walked through the door, I was met with a complete lack of professionalism and respect. The staff members, who were supposed to assist customers, seemed more interested in chatting among themselves or scrolling through their phones than helping those in need. Their dismissive attitude was not only discouraging but also added to the growing sense of frustration that was building up within me. As if dealing with unhelpful staff wasn't enough, the automated contact system was also a complete letdown. Despite following the instructions carefully, the machine constantly redirected me to irrelevant options, leaving me stuck in a never-ending loop of recorded messages. It seemed as though escape from this automated nightmare was impossible. Even when I managed to reach a live person, the rudeness and lack of empathy continued. They seemed indifferent to my concerns and brushed off my queries without providing any real solutions. It was as if they were intentionally trying to make the whole experience as unpleasant as possible. The lack of effective communication and customer service was truly disheartening. It left me feeling unheard, frustrated, and utterly disappointed.

All the bad reviews are true. I wish I read them before signing a contract with this fraudulent company. I changed my mind after signing the contract and they won’t let me cancel. They keep transferring me to one sell Person to another and was on hold For almost 2 hrs. When someone finally answered, I demanded to cancel and the set appointment with another rep for today at 9am, she called 30 mins earlier only to try convince me to keep it, her name was Catalina Avila, after I got an attitude with her demanding cancellation, she said she has set up another appointment for next week before cancellation can be initiated. This company is a joke. Do not waste your money. All my reviews on their website were not featured. They are scams