Aroma360Reviews of aroma360.com

There after sales customer service is very poor they do not respond to problems after sales would not recommend them for sales

DONT EVER BUY FROM THEM. THEIR PRODUCTS ARE TERRIBLE. THEY AUTOMATICALLY SIGNED ME UP FOR A SUBSCRIPTION. WHEN I TRIED TO CANCEL IT AND STOP AN ORDER FROM SHIPPING, THEY IGNORED MY REQUESTS. WHEN IT ARRIVED ANYWAY, I SENT IT BACK UNOPENED. THEY REFUSE TO GIVE ME A FULL REFUND. I AM HAVING TO PAY RETURN SHIPPING ON SOMETHING I DIDN’T ORDER.

The company is garbage I purchased the Vangogh system for my home which has not worked since purchase. I asked for a tech to come out and install even offered to pay but was refused because they aren't based in my state. Did an otp tech support item still dis not work. Made several attempts to have the company help me which a $4,000 unit that does not work. Even set up with a tech to get back with me so we could work on it again being as though still the unit isn't working. I asked to cancel and since out of "grace period" I am unable. Unit is brand new and no scents have been used beside the sample when trying to set up with tech support. I strongly encourage you to save your money and shop elsewhere this company is all about self and not about the consumer happiness and satisfaction.

worked great for a while until it didn’t. Then the customer support is absolutely horrible. They could care less. was hoping that I could leave a bad review and they would call me back, but it looks like I’m not the only one having this problem. Aroma360 Feel free to reach out to me and remedy the problem and I will take down this bad review. Ball is in your court.

Poor customer service Spend 1700$ on machine then broke down after 1 year and was out of warranty and they won’t fix it. They want u to buy new one.

If I could have selected 0 stars, I would have. Let first start off by how often they call/solicit after you cancel a subscription. But… Let’s get to the good stuff! I’m just glad my house didn’t burn down with or without my family in it! The bottom of the base melted! I would love to be able to upload the pictures for everyone to see.

Diffuser looked great but would never open. I let company know and kept getting redirected to "technical support" I told them item is defective,need return and they told me had to pay "handling fee" to return even though item was defective and could never use. Then my oil subscription i cancelled twice is still active, I was told was taken care of.....beware this company, it's waste time. Should have known better when immediately got sales call after purchasing

The sale is a nice guy, but his company needs to fill in all the information of my friend's social security number and ID. He is a rich second generation which scares him. This store feels weird