Aroma360Reviews of aroma360.com

This place is the WROST . Customer service is garbage and a mess. the literally don't know what they are doing . The machine is super expensive and the oils Blow big time . Save your money this is a scam

They literally stalk you, call/text/email from multiple employees. It’s alarming. The entire company is very scammy. Wish I knew prior to ordering or else I WOULD HAVE NEVER ordered from them.

While I love the fragrances, the diffusers break, sometimes within a couple of uses. I’ve purchased at least 5 and all but 1 have broken and are in the garbage. Very expensive mistake.

I ordered a mini diffuser, got upsold into the davinci machine 10 minutes later and got signed into some loan agreement after being told it wouldn’t affect my credit. Now I am having issues with the products and my asthma. It’s causing chest pains and shortness of breath and phlegm and they will not cancel it. They said I’m out of the grace period although their website says 90 days.

Ordered from them before reading these reviews, 5 minutes later I live chatted them to cancel the order as everyone on here said it was a scam. They assured me they would cancel my order and refund me however because a mystery box was added to my order I would only receive a partial refund… Fast forward 3 days and they have shipped my order, I got back in touch with them to ask for them to stop my order being delivered only to be told I would have to revive the order and then send it back to them! I honestly cannot believe company would operate in this way. DO NOT ORDER FROM THEM!

This should have zero stars. After one year, it's not working. Customer support is useless, and I purchased two. They are both no good. They won't even send you another or make any attempts to have you send it to them for repairs, etc. They know it's worthless, and the cost of the refills is just as expensive. I would never recommend them or Hotel Collections. DON'T WASTE YOUR MONEY!

If I could give a 0 I would. This is a complete scam! It has all the good reviews on Amazon and I can promise you 100% they are fake. This unit is over priced and the technology is 1990’s. While it does sent your home would go through $600 a month JUST IN SCENT OILS to keep it running. It took my HVAC company 2 hours, 2 phone calls just to get the timing and amounts set. There is NO easy way to simply turn the scent on or off, you have to reprogram the entire schedule which takes 20-30 minutes. Buy a smaller Aroma360 product and you will see how it is garbage as well.

We purchased this device for our salon/spa and were initially very excited, as the scents were lovely and the brand had strong endorsements from celebrities on social media. Unfortunately, it has not lived up to expectations. First, the user interface is not intuitive and could have been designed to be far more user-friendly. More importantly, after just a year, the machine completely stopped working. Despite investing over $1,300 in the device and oils, we were told that because we were past the warranty period, there was little that could be done—aside from sending a replacement straw, which, unsurprisingly, did not resolve the issue. As a business that sells luxury products and services daily, we expect a certain level of quality and customer support to justify a premium price. Unfortunately, this product has not met that standard. At this point, we are left with an expensive, non-functional device, and I cannot recommend it based on our experience.