Aroma360Reviews of aroma360.com

I have two diffusers. One never worked and the other one is so loud I can only use it at night The auto service is a rip off. Do not purchase

Scam company. I was sent two diffusers that did not work. I tried to have a replacement diffuser sent to me but have given up because although the company keeps promising to send me a new diffuser, nothing comes. I have even had mail notifications saying that a package is on the way, but then the tracking falls flat and shows nothing. It seems very fraudulent to me.

I love the scent called MYWAY. My house smells like that calm smell when you walk in a hotel lobby. My guests always say it smells so clean and fresh

I ordered the Michelangelo360, but it did not work. I spent over an hour troubleshooting with tech support before returning it. When the replacement arrived, the box was covered in a thick layer of dust—unacceptable for a luxury item. Worse, the replacement device also did not work. That means I received two non-functioning devices. A company with best-in-class customer service would have covered all shipping costs in this situation. To be clear, I did not change my mind—I simply received defective products. After escalating the issue and trying to return the item they ultimately agreed but refused to pay for shipping or the taxes. They did try to upsell me on their most expensive device- the device is free but lock you in to paying for the oil x 3 years.

Have used the VanGo machine for a year and a half. It smells awful now. Have tried everything on earth to get small out and nothing works. They refuse to send me a new machine even though I'm supposedly a VIP and everything is supposed to be covered. They sent me oils I didn't order and when I sent them back to exchange them this last time, I have not received the replacements. It's my own fault. I got suckered into a contract. They won't let me out of it. I guess, I'm out $1,500. Don't fall prey to this company like I did!

Aroma 360 Wireless Pro – Not Worth the Hype I purchased the Aroma 360 Wireless Pro during a Buy One, Get One Free deal in October-November 2023. Initially, I was impressed, but by January 2025, the unit stopped working—the motor completely failed. After some research, I discovered that using the diffuser for more than 4 hours a day on a regular basis significantly shortens the motor’s lifespan—something they don’t advertise. Had I known this, I would have reconsidered my purchase. To make matters worse, customer service refuses to take responsibility, citing their 90-day warranty as the reason they won’t offer any solutions. A product at this price point should last much longer! Save your money. If you're looking for a long-lasting diffuser, this is NOT it. Would not recommend. 🚫

I bought the penthouse diffuser and was signed up for their oil subscription to get the diffuser for free. Everything was going good until I moved. They couldn't send oil to correct address and charged me 5 times for one oil, that I never received. I had to go to my bank to get 4 of the 5 charges returned to me, and still no oil. So I told them I wasn't participating since I had proof of their fraudulent behavior. They breached the contract, so Bye Bye scammers! I went with their competitors and pay half the price for better customer service and I actually get what I paid for.

Aroma 360 Mini Diffuser Review I purchased the Aroma 360 Mini Diffuser in December 2024, and unfortunately, it has been a highly disappointing experience. Right out of the box, the device never worked, which was incredibly frustrating. I had invested around $300 in oils, anticipating a pleasant and aromatic experience, but that turned out to be a complete waste. To make matters worse, the customer service from Aroma 360 is nonexistent. I’ve tried reaching out multiple times for support or a resolution, but there has been no response or assistance. This lack of customer support only adds to the frustration of having a non-functional product. Overall, this purchase has been a waste of money and effort. I would not recommend the Aroma 360 Mini Diffuser to anyone, given the poor product performance and the absence of customer service. Save your money and look for a more reliable diffuser from a company that values its customers.