As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Carl D.
Web site states they have uk dept. It appears that they don’t They don’t make contact or answer emails
wellness by W.
what a scam ?please be aware i bought 2 diffusers they stopped working after 2 weeks i called multiple times then someone reached out to me saying that he wants to make it right he wants me to ship back the unit and he will upgrade me for FREE for commercial unit WOW BUT I FOUND OUT AFTER IN Received the email that ill be leasing the unit thru a financing company with interest I'm going to report them to better business bureau
Jessica F.
I bought a defuser and was signed up for the auto ship program. The guy David I was working with gave false information over the phone, he told me I would get the defuser oils every month, that hasn't happened but I'm still getting charged. I signed a contract but they don't hold up their end of it. And he shipped me a defuser that is way less money on line than what I was charged. I feel like I have been scammed by this company!!!!! I ordered this in November and have been charged 3 times now!!! And I keep getting told it has shipped or call The concierge and that number just hangs up on me
Candice
There is not enough space to define how deceptive this company is. The oils smell nice, but, this $3500 + finance charges of $2000 diffuser is a cheap piece of crap, and has never functioned properly in the 6 months I have had it. Don't even bother to contact the idiots at customer service. Now, I'm stuck with a machine I have not been able to use for the past four months. THEY ARE DISHONEST, THEY ARE LIARS, THEY ARE THIEVES. THE NUMBER OF CELEBRITIES THAT ENDORSE THIS IS ABSOLUTELY. APPALING. DO NOT BUY!!!!!!!!!!!! And, speaking of charges, has anyone ever received an invoice or billing statement? I have never gotten one, and when asked about it, the company limited my use of the vip portal. I can only see when oils will be delivered - nothing else.
Beth M.
Trying for weeks to cancel subscription. They make it impossible. Meanwhile more oils have shipped and been charged. There is a button for “manage shipments” but when you click the cancel a pop up comes up that you need to contact customer service via email. I’ve done this 3 times and each time I get someone respond saying here’s an offer and they try to upsale me to keep me or offer me a discount to keep from cancelling. I’ve returned the emails specifically “cancel, not interested”. To which I get another bogus email asking me why I want to cancel. BEWARE OF THEIR SUBSCRIPTION program. If someone wants one of their ridiculously priced oils then just buy it outright. Do not sign up for a subscription. They have the “cancel”subscription in your account locked. This company should be shut down or at least a class action filed for fraudulent and poor business practices. They are shady as hell. Wish I had read the reviews. Now I’m stuck with 3 of their machines and into a subscription plan I can’t get out of.
Taniya D.
My experience with Aroma 360 has been extremely frustrating. Despite spending a significant amount of money, the customer service has been unacceptable. It began with my first shipment of oils under the subscription, where I was charged duty fees, even though I was assured beforehand that there would be none. Reaching out to customer service led to endless loops of automated replies and unanswered emails. No Accountability or Communication Emails received automatic replies directing me to the concierge team, but calls offered no help. On December 18, 2024, I was told my refund was approved and would appear in 3–5 business days. It has now been over 10 days, and I still haven’t received it. I also raised a concern through the online portal, only to receive an email saying it was “completed” without anyone contacting me. I cc’d multiple departments, including concierge, customer support, and sales, yet no one responded. Stressful and Time-Consuming This process has been nothing but stressful. For two months, I’ve spent countless hours following up, with no resolution. Instead of enjoying the product, I’ve faced unresponsive and unprofessional service. Unacceptable Customer Treatment Despite promoting VIP service, my experience has been the opposite. The lack of accountability and poor communication is deeply disappointing. It feels like once they’ve made the sale, customers are no longer a priority. Final Thoughts The product may be good, but the terrible customer service ruins the experience. If you value your time and money, I strongly recommend avoiding Aroma 360. Complaint Summary • Poor communication and lack of accountability. • Delayed refund, still unresolved. • Misleading information about duty charges. • Extremely disappointing service despite premium branding. • Customer concerns ignored after payment is made. This has been a nightmare, and I am filing a formal complaint with the BBB. No customer should have to endure such treatment.
Willis S.
My wife ordered refills on the oil. They called her and said "It appears that you have ordered the wrong product" . Long story short they asked he to sign up for a subscription . she refused. The next day she receive an email that she had signed up for the subscription.
John M.
Numerous complaints with this company, but I'll start with a couple of positives. The small diffuser I purchased works well and a few of their scents have been decent. First, do NOT purchase their diffusers. They are literally just rebranded diffusers that you can buy on Ali Express for about 1/6th of the price. EXACT SAME MACHINES. Their markup is totally absurd. Second, when you purchase from them, they default a couple of order options to ON, both of which cost you more money, and you have to manually turn them off to avoid it. One is extra shipping costs which have proven to be totally unnecessary for my orders of oil. The other is to purchase a $15 "mystery gift". I ordered a mystery gift completely by accident by not turning it off. I emailed them immediately to cancel it and they replied that things ship too quickly to cancel. Sure. What I received was a $50 discount card. Cool right? Sorry, but this card can't be used for the scenting oils we sell, which is basically the only thing I need from them. My first order ever with them, I purchased a mystery item on purpose just to see what I got. It was the worst smelling room spray you could imagine. I think they charge you $15 to unload their poor selling items or to lock you into spending more money. That's been my experience. Mystery items are "final sale" - no returns or refunds, even if it was totally by accident, which they cause by turning that option ON by default. Shady way of doing business. I've tried about 8 of their different scenting oils. A couple are decent but most have been overpowering and off-putting. Some have hit the trash pretty quickly, which is a huge waste of money considering how expensive they are. I'm honestly not even sure I buy the statement that they are totally safe for kids and pets. The way the business is run, the terrible customer service, and the fact that they just resell cheap Chinese machines as if they are "luxury" products makes me think that they'd totally fabricate the safety of the oil as well. Don't bother doing business with this company.
