Aroma360Reviews of aroma360.com

First, I received a call from a rep asking if I would consider doing a review on their defusers if he sent me one. I never heard from him again, even after I tried reaching out. Meanwhile I was looking at their website and decided to place an order for a few things that looked very promising. A three piece candle kit, a perfume and a sample of their defuser scents. I received the perfume and the candles but not the scent samples. They did not even reach out to tell me why I did not receive those. First of all, the candles had no smell whatsoever. These were very expensive, nice presentation, and I expected an inspired by scent like they advertised but unfortunately no scent at all. I sent a message and they said if I want to return them they would offer me a store credit, not even equal to the amount of the candles. As far as the scent samples, they never offered anything. When I asked about those, they said they would only offer a store credit on those as well. I spent all that money for nothing, because what good would a store credit do me if I don't even know what the diffuser scents smell like? Horrible customer service and terrible experience. I'm just taking my loss and moving on.

Buy a mini-tower then after it quits sell you a SUBSCRIPTION FOR MORE SENTS! RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF

Great experience. Exceptional communication. Customer service Agent Rosinah was extremely helpful and I will be recommending this service and product to my friends and family

This is a horrible bait and switch product. Do not order this. They tell you to do the subscription so that you can cancel, but later you find out that you really cannot cancel if you go beyond 30 days. They tell you you have to pay $3000 if you do not cancel within the 30 day window. I called to ask why I was getting a large bill. They said it was for oil. I said I did not order that oil. They said they sent it and I have to pay for it. They said they realized they never sent me a Welcome email and they would have a concierge call me. But the concierge never called. I clearly did not understand this program, and I have not opened the oil. But it is outrageous that without any explanation they are refusing to cancel the subscription.

When I decided to write this review, I assumed I would be the only one. I am, however, not surprised to see hundreds of unanswered negative reviews for this company. I bought two Van Gough diffusers. They are so strong that I only ended up using one. I wanted to send the other one back but they refused to accept it. When I asked to speak with a manager, I was told it would take 24 to 48 hours for one to call me back. HA! Laughable. I highly recommend going with another company as this one is clearly not interested in customer satisfaction.

The WORST experience ever. I wished I never signed contract with them, now I can’t get out until it expires. The scents are so strong that you can breathe and I had to turn it off entirely because I have little kids and pets at home. So I am basically just paying the money and there is nothing I can do to get out of it. They are super unprofessional, ignore and not return phone calls when I write emails. DO NOT do business with them.

Subject: Formal Complaint Regarding Unethical Sales Practices, Product Issues, and Poor Customer Service by Aroma 360 I am writing to formally express my concerns and dissatisfaction with Aroma 360’s business practices, product quality, and customer service. Below is a detailed account of the issues I have encountered since placing my order. 1. Misleading Sales Practices and Unclear Terms: I initially ordered the Aroma 360 mini diffusers and subscribed to their service online. A few days later, I was contacted by Ashley O from Aroma 360, who advised me that the diffusers I ordered were too small for my house. She quickly persuaded me to enroll in the Aroma 360 VIP program, promising a larger diffuser and additional benefits. Although I was initially skeptical about the program, Ashley assured me that I had 30 days to cancel the membership if I was unsatisfied. However, I later discovered that by agreeing to this program, I was unknowingly signing up for a three-year loan to pay for the membership upfront at an interest rate exceeding 16%. I was led to believe that I was only purchasing products, with the option to cancel if I didn’t like the service, but instead, I was unknowingly committing to a lengthy financial agreement with high interest. This was a predatory sales tactic, and I feel misled and deceived. 2. Issues with Product Quality: After receiving the VanGough 360 diffuser, I found that the magnetic key required to open the unit was defective and didn’t work. On December 27, 2024, I called Aroma 360 and spoke with a representative named “Jerald,” who assured me that a replacement key would be sent overnight. However, by December 29, 2024, I had still not received the key. I sent Jerald a text on that date (on a cell phone number he supplied) requesting the cancellation of my account, and followed up with a cancellation email on December 30, 2024. 3. Delayed and Unresponsive Customer Service: On January 4, 2025, I received an email response to my cancellation request, stating that someone would be in touch. Despite this, I never received any follow-up communication from the company. To make matters worse, I experienced severe allergic reactions to the initial samples Aroma 360 sent me, both myself and my dog suffering from health complications. As a former first responder to 9/11, I have asthma, and the scents aggravated my condition. On January 15, 2025, I unexpectedly received three bottles of the scent “My Way,” which caused the allergic reaction. These bottles remain unopened and unused. On February 18th, 2025, I again called Aroma 360 to report the issue and was put on hold for extended periods. Eventually, I spoke with a representative who acknowledged my cancellation request and offered to send non-allergenic scents as a remedy. I explained that I simply wanted to cancel my account, in line with my previous request. He assured me that he would send return instructions for the unused bottles and the diffuser. 4. Continued Unresponsiveness and Refusal to Honor My Cancellation: Despite waiting for the return instructions as promised, I never received the email with the return information. I later attempted to use one of the non-allergenic scents, but I experienced another asthma-related attack. After weeks of waiting, I called again and was placed on hold for 30 minutes. When I finally spoke with a representative, I was told that my ability to return the products had expired, despite my clear proof of the cancellation request being made on December 30, 2024. When I requested to speak with a supervisor, I was told that no one was available, and that someone would contact me later. However, no one ever followed up with me. 5. Predatory Sales Practices and Health Concerns: The issues with Aroma 360 go beyond poor customer service. I believe the company engages in predatory sales tactics, such as calling customers without their consent, fast-talking them into signing long-term financial agreements for unspecified products, and failing to fully disclose the terms of their membership. Furthermore, when customers attempt to cancel or return their products, their requests are ignored, and they continue to send products that may cause severe allergic reactions in some individuals and pets. In conclusion, I am deeply dissatisfied with my experience with Aroma 360, and I am requesting that my cancellation request be honored immediately, a full refund be issued for the products I received, and that any further charges be stopped.

Valeria Duran has provided a wealth of support to me for 2+ yrs. She has always been professional, helpful and attentive to my concerns until Dec. 2024. Valeria replaced my 2 diffusers with new ones. The penthouse works like a charm. The Divinci diffuser NEVER worked. Valeria suggested a tech. appointment; the tech. made changes to the original calibration and asked me to email him in 30 min. He GHOSTED my email. Valeria suggested a 2nd tech appointment. This tech requested a video . I sent a video to Valeria and the tech….GHOSTED BY BOTH. I initiated a third tech appointment; he replaced the straw. DIDNT FIX THE PROBLEM. I GHOSTED by the tech and Valeria a third time. I sent Valeria a separate email requesting her to call me. GHOSTED AGAIN! Valeria is a CONCIERGE SUPERVISOR! Her behavior or lack thereof is a reflection of the way a CONCIERGE customer has been treated and therfore a reflection of AROMA 360.