Aroma360Reviews of aroma360.com

After the initial sale, good luck! I'm supposed to be part of their VIP concierge service, but there is nothing VIP or service oriented about it. I never get a live agent, it takes forever to get an email response, if you do get someone to help there is ZERO communication to others so you basically start over every time to resolve an issue. There are many other companies out there that offer the same products and most likely actually care about their customers. I would stay far away from this company unless you want to be just another transaction and work with a company who could care less about it's customers! BTW - if i could give no stars I would.

Overcharged, did mot get all my order, bad customer service. The only good thing is that there oils are good.

Just bought VanGouge plus 3 year sub. Customer service is horrible. Unable to communicate with operators and find them argumentative.

First they send oils without the diffuser. Then they said sorry and comped me a larger diffuser. Then they send me oils that don't fit either diffuser. I tried to cancel and I finally talked to their 3rd party biller. I paid $2000 plus in unwanted oils because they won't take them back. Finally after telling them I want to cancel and lots of calls, I thought this debacle was over and yesterday they send more oils that I did not request. The enclosed card said thank you for your purchase.!? Help me escape from these people.

Pump failed (similar in design to a pressure washer pump) with 3 cylinders. Made of CHEAP rubber that WILL fail and NO replacement parts are available, customer service is USELESS! DO NOT BUY!

The worst experience, ordered the product only for it to get stopped at customs and be told i had to pay £89 as it wasn’t the companies responsibility. I’ve bought from many companies abroad but never have I been told I have to pick up the customs as they have not been honest with customs as to value and product they was sending, leaving the customer without the product as they won’t refund! Lost £140. DO NOT USE THIS COMPANY!

Terrible experience for the past 4 years since I purchased their product that they have discontinued since and not able to help me make it work or replace it.. totally agree with some of the other comments that company is completely unprofessional and seems like a big scam

My wife purchase a diffuser and some of the scents. We received the diffuser after about a week and the box was correct but the diffuser inside was not. We had ordered the black unit and the box contained a silver unit. After opening the unit she discovered that the unit had been used previously. It still had residue in the bottom of the unit. After much discussion along with sending pictures they finally agreed to replace. She returned the unit and was told that they would be sending the replacement out immediately. About 8 days later we finally received the correct unit. We set it up as per the instructions. The unit ran for about 2 hours and quit. She contacted customer service and was given the run-a-round before finally getting to speak with a "technician". They went trough several trouble shooting steps but were unable to get the unit to operate. After this much frustration we just wanted to return the unit and get a refund back to our account. We waited several days for the return paperwork to be sent but never received it. I finally sent an email asking where the return paperwork could be found. They had never issued it to begin with. We finally received it and returned the unit. We received our credit less the shipping charges which per their policy are non refundable. So the company ships incorrect material and defective material but we have to pay the shipping fees. On top of that they then try and sell her their premium unit with monthly debits which after a 3 year period would total over $3K. Very bad product. Very bad customer service. Too bad there is not a negative rating that can be applied.