As the leader in Scent Marketing and Scent Branding, Aroma360 prides itself on providing the perfect scenting solutions for Businesses and Homes.The foundation of Aroma360 is built on two primary principles — to provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.Through the incorporation of our high-quality oils, we strive to not only create aromatic sanctuaries but also to preserve the naturally occurring therapeutic properties.Whether it be incorporating a scent to stimulate sales, enhance perceived value or to increase feelings of trust and calmness – scent is a powerful tool that is widely underused.
Aroma360 (aroma360.com) has 874 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Tanya O.
DO NOT under any circumstances enter into any sort of contract or plan with this company. They have underhanded practices, tell you lies to get you into a contract and twist your arm so that they don't lose the sale. 100% would NEVER use this company or Hotel Collection again.
Ana G.
I purchased a VIP experience from Aroma 360 with the expectation of receiving top-quality service, including a functional machine and monthly subscription oils. However, my experience has been the complete opposite, and I feel compelled to share the series of unfortunate events I have faced with this company. After purchasing the VIP package, I received a machine that was defective and stopped working shortly after installation. I immediately attempted to reach Aroma 360's customer service, but despite repeated efforts to contact them through email, phone, and social media, it took over two weeks for anyone from the company to respond. I was finally able to get the issue resolved after considerable time and effort, but this was only the beginning of my problems. Once the machine was fixed, I was told that I would receive monthly oils as part of my subscription. However, despite several weeks passing, I have not received any of the monthly oils I was promised. Once again, I have tried to reach the company multiple times to address this issue, but I have not received any response. I’ve sent numerous emails, direct messages, and even attempted to contact them through social media, but my efforts have been met with complete silence. Furthermore, I have been trying to cancel my services for the past week. I have written multiple letters requesting the cancellation of my services, but to no avail. It is evident that Aroma 360 does not take customer concerns seriously, as I am still waiting for a response. I find it incredibly frustrating that, after spending a significant amount of money on their products and services, I am now being completely ignored by their customer service team. I am thoroughly dissatisfied with the lack of professionalism, communication, and respect for their customers. Not only has Aroma 360 failed to deliver the products and services I paid for, but they have also made it virtually impossible for me to cancel my account. At this point, I feel scammed, as I have not received any of the products I was promised, and I am stuck in a service agreement that I am unable to terminate. I strongly advise other consumers to be cautious when dealing with Aroma 360, as my experience has been extremely negative, and I am left with no resolution in sight. The lack of accountability, poor product quality, and unresponsive customer service have led me to feel completely deceived by this company. I am hopeful that the Better Business Bureau can intervene and assist in resolving this matter so that no other customers have to endure such an awful experience.
Marta V.
It is good while it last. Mine started vibrating when diffusing and the remote control stopped working. No warranty as it is only for 90 days.
H V.
I purchased a diffuser and signed up for their oil subscription and a little over a year later a component in the diffuser stopped working. When I contacted Hotel Collection they told me that their machines only have a 3 month warranty. But as a courtesy they will send me a replacement diffuser. Sounds nice, except I later found out that the bottles of oil I already purchased are not comparable with the new machine. So basically, they weren’t sending me a new machine to help me. They’re sending it so they can make more money off of me because when I asked how much the new scented oils are, the lady told me they’re over $100/bottle. Thanks but no thanks.
John C.
I placed an order on Aroma 360’s website for a Wireless Pro diffuser and shortly after received a text from a sales consultant named Mateo asking me to call, stating that one of my order items required confirmation to avoid shipping delays. When I called, he pitched their VIP package with a 30-day free trial. We discussed all the terms in detail — or so I thought. After the call, I was surprised to find a $115 charge on my account. This fee was never disclosed during our conversation. I immediately tried to reach Mateo via text and phone — no response. I then contacted Aroma 360’s customer support and spoke with a representative named John, who said they don’t handle VIP-related concerns and transferred me. I waited 15 minutes on hold before the system told me they were too busy and asked me to leave a message. I called three more times, each with the same outcome. This all happened before I even received the product. I had no choice but to report the charge as fraudulent to my bank. Aroma 360, this experience reflects a clear lack of transparency and an appalling level of customer service. I strongly advise others to proceed with caution.
Chris
I ordered some items on the site, then a sales rep sold me on a membership which I really did not want. The DaVinci device does not work! the mini pro does not work. Neither filled the room after turning up "full blast". We were within the 30 day trial period and I had to email 4 times and call twice to even cancel. Then I had to fight for another week to return there crap devices and get my money back. Its a scam guys, don't fall for the hype, there are much better products on the market that dont try to lock you in to a membeship scam with overpriced oils. Dont do it!
Elissa M.
Last year, I purchased a machine and an oil subscription from Aroma360. The machine was heavily discounted—but it became clear why. After only using one bottle of oil, my husband had a serious allergic reaction. We contacted customer service promptly—within two months of ordering—to explain the issue and request a cancellation. Despite multiple calls, emails, and follow-ups, they flatly refused to cancel the subscription. We now have unopened boxes of oils we cannot use for health reasons. Today I spoke with what I can only describe as the most dismissive and arrogant customer service representative I’ve ever encountered. Zero empathy. Zero help. Funny how she can't find any of the documentation. This company is banking on consumers getting locked into a subscription they can’t get out of, no matter the circumstance. It feels like a scam—especially when you see the hundreds of similar complaints online. We will be returning all unopened products. How this is legal is beyond me. In addition, they asked for medical records which is not appropriate.
Matthew R.
Aggresive, unethical tactics. Extremely unprofessional. DO NOT BUY THIS!
