Aroma360Reviews of aroma360.com

I paid over $200 for the Aroma360 Wireless Pro diffuser-and it arrived without a diffuser nozzle. I hadn't unpacked it for some time and couldn't recall when I purchased it, so I attempted to simply buy a replacement nozzle. Unfortunately, that's not even an option. The part isn't available on their website, and I searched everywhere including Amazon-with no luck. I reached out via their website's chat feature-no response. Tried calling their toll-free number-it rings once and disconnects. The same company that bombarded me with calls and emails pushing their "membership club" when I bought this diffuser (and one for my car) now offers zero support when you actually need it. Their customer service is abysmal, and their customer retention strategy feels aggressive and predatory. I swore I'd never buy from them again-and this sealed it. The only reason I gave one star instead of zero is because I genuinely liked the fragrance. But that's not enough to make up for such a frustrating and disappointing experience. Go somewhere else. Plenty of other brands offer quality diffusers and actual customer support.

I strongly advise others to be cautious before doing business with Aroma360. Despite their marketing, their fragrances are not made from essential oils, but are fragrance oil-based, which can be harmful to your health, especially with prolonged exposure. What’s worse is their contractual practices. They lock you into a long-term agreement that’s extremely difficult to cancel. Even if you're unhappy with the product or concerned about health risks, you’re still stuck paying. Customer service offers little help, and the fine print works entirely in their favor. This company prioritizes profit over transparency and consumer well-being. I regret ever signing up with them.

SCAM ALERT! I wish we had read these reviews before ever dealing with this company. We were not satisfied from the day we received the equipment for the "Van Gogh" system, but the sales person kept delaying us by saying it was the scents and not the equipment, so he would send us more "samples" to try. Once we passed 30 days, the customer service has completely disappeared, despite being told we would get "VIP Concierge" service, they refuse to cancel our service, and keep deleting our reviews on their social and websites. I've gone to the BBB as well. AVOID THIS COMPANY

The customer service and product is wonderful. My experience with Braulin in customer service was fantastic as he understood all my needs. I would highly recommend this to everyone.

Aroma360 and Hotels Collection is, single-handedly, the most customer-abusive company I have dealt with. They are the essence of the slimy used car salesperson that everyone hates. This started when I thought I would purchase one of their scent machines. The process made me feel dirty, it was slimy. The try to come off as Luxury but the act like the slimmy hourly hotel tell down the street. After I escalated the original issue to their President, Rachel Tannenholz, whom I spoke to, I thought we had resolved the issues. But no, every month, I get a call from them trying to upgrade me. I tell them no and to stop calling me. But do they stop? No. I told them to make sure it's on my account and not to call me, but did they stop? No. I yell at them to stop calling me, but do they stop? No. My next stop will be with the State of Florida, where they are based, to start filing complaints with them.

I agree with the other reviewers—it’s nearly impossible to reach the so-called VIP concierge service that Aroma360 advertises with their subscription. During the initial sales call, Jake promised the world, including a worry-free cancellation during the 30-day trial period. But the moment I reached out to cancel after being laid off, his tone completely changed and he became rude and dismissive. He gave me a number to call, but I waited on hold for hours, left multiple voicemails, and sent several emails—all with no response. Out of frustration, I contacted UAS (the bank Aroma360 uses for subscriptions). Thankfully, their support team was incredibly helpful and opened a ticket on my behalf. The next day, I was contacted by Linda Benoit. Unlike Jake, she was empathetic, professional, and handled my request without pressure. While I’m deeply disappointed by the overall customer experience and misleading sales tactics, I’m giving 5 stars specifically to Linda. I sincerely hope someone at the company sees this and rewards her for her professionalism. Aroma360—you need more people like Linda on your team. Being shady and misleading won’t get you far in today’s world.

Wyden was helpful and courteous. He resolved my issue completely.

This company is a total SCAM! I originally purchased the mini pro scent diffuser, and the Paris hourglass diffuser a couple of years ago and absolutely loved the aroma it left in my home. There is no short story for this! They were ordered in December at a great price but took at least a month for me to receive. Everything was great for the first couple of months, then I started receiving my refills in the mail damaged and they would replace them after dealing long hours with customer service that needed pictures of the damaged items, ok no problem. A couple of months later after a trip I realized the diffuser wasn’t working. When I opened it to inspect there was oil collecting in the bottom of the diffuser. I contacted customer service after many attempts and they informed me it was past the warranty date even though it was less than a year of me ordering their product. The customer rep told me the diffuser I purchased wasn’t designed to be on for 24/7 that I don’t ever remember reading about even though it was labeled Pro. What they in turn did was try to upsell me on a larger diffuser, and throw in a bunch of extra bells and whistles in to now hit me for $100 a month for the refills. I said all I want is for my original diffuser to work properly. They even wanted to run my credit to approve me for the FREE diffuser worth $700 that they were offering me free with the $100 monthly scent refill subscription for god knows how long. After days and days spent trying to upsell me I asked why are you running my credit if I’m paying with my credit card? They had no good answer. I stopped the purchase. I let it go and then, Once again I made a grave mistake during the holidays to give it a second chance, I decided since they were at a huge discount again, and I had all these extra oil refills I would once again purchase the mini pro diffuser……I’m not lying when I say it didn’t last a month! I again called customer service once and scheduled a troubleshooting appointment and they didn’t call at the scheduled time so I couldn’t talk. I again reached out to schedule an appointment and no one called me on that day. I sent emails and they always say someone will contact me but I haven’t heard a word to troubleshoot my problem, however I constantly get notifications and calls to upgrade me. I’ve decided to just throw my new junk unit in the trash as to not need to deal with this company ever again, because although the scents are amazing, the customer service doesn’t even exist. Do not ever make the mistake of purchasing ANYTHING from AROMA 360!!!!